Solving healthcare capacity. Powering boundless, seamless care experiences. Streamlining virtual & in-person care.
The Role
Own the Virtual Care product roadmap, conduct discovery with patients, clinicians, and health systems, define requirements and success metrics, and partner with engineering, design, and clinical teams to ship improvements. Lead customer rollouts, measure adoption and visit outcomes, evaluate AI applications, and ensure HIPAA, SOC 2, and clinical safety considerations throughout product development.
Summary Generated by Built In
About Fabric Health
About the Role
What You'll Do
Why You Might Be a Good Fit
This Might Not Be The Right Fit If...
Your Qualifications
Bonus Points
The national pay range for this role is $100,000.00 – $130,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.At Fabric, we believe that a diverse workforce is essential to our success. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We actively encourage individuals from all backgrounds to apply.
Recruitment Fraud Alert: Protect Yourself
At Fabric Health, we are powering boundless care by solving healthcare’s biggest challenge: clinical capacity. We aren’t here to disrupt healthcare; we’re here to fix it. We unify the care journey from intake to treatment, using intelligent automation to remove administrative burdens and make care delivery 2-10x more efficient. Our technology empowers clinicians to move faster and focus on what matters most: the patient.
We are a mission-driven team of brilliant minds trusted by leading organizations including Intermountain Health, OSF HealthCare, SSM Health, and MUSC Health. Our vision is backed by premier investors such as Thrive Capital, GV (Google Ventures), General Catalyst, and Salesforce Ventures. We move quickly for good reason, listen deeply to solve big challenges, and build products with the same care and quality we’d want for our own loved ones.
Learn more: About Us | News & Press | LinkedIn | Careers
On Fabric Virtual Care, a clinician can finish an asynchronous visit in about 89 seconds, because intake, symptom assessment, and triage are done before the encounter begins. Keeping a visit that fast for the clinician and that simple for the patient, at every health system that goes live, is the work. As our Product Manager for Virtual Care, you find what slows a visit down on either side of the screen and turn it into shipped improvements.
You work with engineers, designers, and the clinical leads behind our protocols, and you sit across the table from customers, including CIOs, CMIOs, and the leaders who run virtual care at health systems. Virtual Care supports video, phone, chat, and asynchronous visits, runs inside Epic and Oracle Health, and Fabric is now expanding into virtual primary care. You start by owning defined parts of the roadmap and grow your scope as your calls prove out in the data. This seat fits someone a few years into product management who wants more ownership and a direct line to the people who use what they build.
Every visit carries protected health information, so HIPAA and SOC 2 shape how you scope features, read usage data, and run pilots. You use AI tools to synthesize customer interviews, draft specs, and prototype ideas, and evaluate where AI can take administrative work off clinicians. You help decide where AI belongs in the visit itself, with clinical safety as the bar. This role is based in New York City, with three days a week in our Manhattan office.
As our Product Manager for Virtual Care, your primary responsibilities include:
Roadmap and Discovery:
- Shape the Virtual Care roadmap by weighing customer feedback, usage data, market trends, and input from sales and clinical leaders.
- Run discovery with clinicians, patients, and health system teams to find where a visit slows down, confuses people, or drops off.
- Turn what you learn into clear problem statements, requirements, and success metrics before the build starts.
Build and Ship:
- Partner with engineering and design to ship consumer-grade experiences for patients and fast, low-friction workflows for clinicians.
- Work with clinical leads so every change to intake, triage, or documentation keeps care quality and patient safety intact.
- Collaborate with other product teams to build shared platform capabilities rather than one-off features.
- Use AI tools to synthesize research, draft specs, and prototype ideas, and evaluate where AI can take administrative work off clinicians.
Launch and Measure:
- Work hand in hand with customer success and implementation teams on health system rollouts, product communications, and training content.
- Present product updates to customer stakeholders, including CIOs and CMIOs, and bring their feedback back to the team.
- Track adoption, visit completion, and clinician time per visit, and use the results to decide what to fix, expand, or stop.
- Scope every feature with HIPAA in mind, so protected health information is handled correctly from the first spec.
- You have shipped consumer-facing products and can point to the user impact of what you built.
- You want to join a startup where the roadmap is still being written and you help write it.
- You enjoy talking with physicians, nurses, patients, and hospital administrators, and you come back with insights the team can act on.
- You pair vigorous debate and deep research with a clear sense of what needs to ship next.
- You read the data before you settle on an opinion, and you change course when the numbers say to.
- You care about the details of an experience, down to the wording on a single intake screen.
- You believe technology can substantially improve US healthcare, and you want to understand the human processes behind giving and receiving care.
- You want a fully scoped roadmap handed to you, with the ambiguity already removed.
- You would rather build internal tools than products patients and clinicians use every day.
- You prefer to work through written requirements and avoid customer calls and clinical conversations.
- You find startup pace draining, where priorities shift as new health systems go live.
- You see compliance and clinical safety review as obstacles rather than part of building a healthcare product.
- You prefer manual research and documentation to AI-assisted workflows.
- 2-3 years of experience as a Product Manager or Product Owner at a technology company, focused on consumer-facing products.
- A record of taking features from discovery through launch and measuring their effect on users.
- Passion for AI shown through hands-on building, prototyping, or side projects, and staying current on AI research and tools.
- Fluency with modern prototyping tools such as Cursor, Claude Code, or similar AI-powered development environments, and comfort with design and collaboration tools like Figma and Git.
- Data-driven mindset with fluency in crafting data-driven narratives. You enjoy writing SQL to answer your own questions and thrive on leveraging data to shape and communicate strategic vision.
- Comfort with low-code and no-code deployment tools and platforms to ship features quickly without heavy backend dependencies.
- The ability to handle ambiguity and bring structure to complex, cross-functional problems.
- Clear written communication, from product requirements to release notes and training content.
- Keen attention to detail and a high bar for product quality and user experience.
- Curiosity about healthcare workflows, systems integration, and regulations such as HIPAA, which we will help you learn.
- Experience building virtual care or telehealth products.
- A technical, product design, or clinical background.
- Experience with products that integrate with an EHR, especially Epic or Oracle Health.
- Experience working with enterprise health system customers.
- Experience shipping products in a HIPAA-regulated environment.
- Experience evaluating AI features for quality and safety before launch.
The national pay range for this role is $100,000.00 – $130,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.At Fabric, we believe that a diverse workforce is essential to our success. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We actively encourage individuals from all backgrounds to apply.
Fabric Health is aware of scammers attempting to impersonate employers. To ensure that any recruiting contact you receive is legitimate, please adhere to the following:
- Verify the Domain: Official recruitment emails will only come from addresses ending in @fabrichealth.com or @gem.com. No other domain names are legitimate.
- Official Interview Tools: We use Gem for our recruitment process and Google Meet for all video interviews. Google Meet is always the platform used for your first interview; you will never be sent a Zoom link to set up or conduct an initial interview. All interviews are conducted via video unless specifically stated by our team as an audio call. We never conduct interviews via chat, social media, Skype, or WhatsApp.
- Zoom Usage: Zoom is utilized only for specific meetings set directly by our team for purposes outside of the standard interview process (e.g., coordination or onboarding discussions). It is never the first link you will receive from us.
- Authorized Contact & Texting: Fabric will only contact you if you have submitted an application or if you are connected to a current employee who shared your information with us. We will only send text messages if you have provided explicit authorization and consent, either through your application or while communicating directly with our team. If you have not explicitly authorized us to reach out, treat any SMS or unsolicited outreach as fraudulent and do not respond.
- Sensitive Data: We will never ask you for sensitive personal or financial documents (ID, banking info, SSN) during the application, interview, or candidacy stages. All sensitive data is handled through secure internal systems post-offer.
- Verify the Team: You can reference LinkedIn to verify members of our recruiting team; however, please remain vigilant as scammers may create fraudulent profiles. Always cross-reference the sender's email domain with our official @fabrichealth.com address.
If you question the validity of a contact or receive a suspicious message, do not click any links. Please submit a report via this link: https://forms.gle/N1AGAiXcAL2W57H9A
Please note: The security inbox is for reporting fraudulent activity only. Do not email this address for application status updates or to share application materials, as these will not be reviewed. Applications are only accepted and reviewed if submitted through our official application portal, and no application status information will be provided via the security email.
Skills Required
- 2-3 years of experience as a Product Manager or Product Owner at a technology company focused on consumer-facing products
- Record of taking features from discovery through launch and measuring their effect on users
- Hands-on AI building, prototyping, or side-project experience and current knowledge of AI research and tools
- Fluency with AI-powered development environments such as Cursor or Claude Code
- Comfort with Figma and Git
- Data-driven mindset and ability to craft data-driven narratives
- Ability to write SQL to answer business and product questions
- Comfort with low-code and no-code deployment tools and platforms
- Ability to handle ambiguity and structure complex cross-functional problems
- Clear written communication for product requirements, release notes, and training content
- Strong attention to detail and high standards for product quality and user experience
- Curiosity about healthcare workflows, systems integration, and HIPAA regulations
- Experience building virtual care or telehealth products
- Technical, product design, or clinical background
- Experience integrating with an EHR, especially Epic or Oracle Health
- Experience working with enterprise health system customers
- Experience shipping products in a HIPAA-regulated environment
- Experience evaluating AI features for quality and safety before launch
Fabric Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fabric Health and has not been reviewed or approved by Fabric Health.
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Fair & Transparent Compensation — Pay is considered aligned with role expectations, with explicit remarks that compensation reflects the demands of the work and “pay rate” highlighted as a strength.
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Leave & Time Off Breadth — Time off is described as generous, with unlimited PTO in some roles and a company holiday period that includes a full week off at year‑end.
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Equity Value & Accessibility — Equity is available to full‑time employees, and multiple role descriptions highlight stock options as part of total rewards.
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The Company
What We Do
Fabric Health is a pioneering care access platform dedicated to solving one of healthcare's most pressing challenges: operational capacity. We equip health systems, health plans, employers, and brokers with consumer-grade solutions designed to make healthcare faster, smarter, and more accessible at the exact moment of need. Our core mission is to empower boundless care through seamless, intuitive experiences that benefit both patients and providers. At the heart of our offering is a commitment to streamlining the entire care journey. We achieve this by integrating and optimizing every touchpoint from initial intake and intelligent triage to precise routing and effective treatment, encompassing both virtual and in-person care modalities. Our platform is meticulously crafted to enhance operational efficiency, addressing the complex logistical problems that often hinder timely and quality care delivery. What makes Fabric Health uniquely effective is our deep understanding of the patient and clinician experience. We develop robust automation workflows that significantly reduce administrative burdens on healthcare professionals, allowing them to focus invaluable time on what matters most: direct patient care. By automating repetitive tasks and streamlining processes, we enable clinicians to work more efficiently, leading to reduced burnout and a higher quality of service. Our comprehensive suite of features and services includes an advanced AI Assistant that guides users, dynamic Engagement & Pathways to ensure continuity of care, a versatile Virtual Care Platform for remote consultations, and dedicated Virtual Care Services for immediate support. Furthermore, our Intake & Care Guides simplify initial patient interactions, while our Enterprise Features provide scalable solutions for large organizations. Ultimately, Fabric Health drives tangible outcomes: reduced care costs, expanded access to care, and the delivery of consistent, higher-quality patient experiences. We are relentlessly focused on creating better, more intuitive interactions for consumers and equipping providers with the tools they need to deliver exceptional care efficiently. Every solution we develop is a testament to our dedication to transforming healthcare delivery, ensuring that timely, compassionate, and effective care is within everyone's reach.
Why Work With Us
Discover a culture of innovation, collaboration, and continuous growth. We offer a dynamic, remote-first environment where talented individuals thrive by tackling meaningful challenges. Contribute to cutting-edge solutions, work alongside inspiring peers, and truly make a difference in a flexible setting. Grow your career with purpose.
