Jobs at Evertz

Provides administrative and coordination support to the Sales team, primarily by preparing accurate quotes, sales documents, reports, and customer records. Coordinates communication among Sales, Inside Sales, Solutions, and R&D, tracks sales metrics, supports campaigns, and organizes customer visits. Also provides backup reception support. The role requires strong organization, communication, follow-through, attention to detail, and proficiency with Microsoft Office tools.

Manages customer hardware return requests, issues Return Merchandise Authorizations, coordinates warranty replacements and repair shipments, prepares replacement quotes, and communicates with customers about returns, status updates, and payments. The role maintains accurate records, supports administrative activities, evaluates customer needs, and collaborates with Production, Logistics, Sales, Administration, and Technical Support teams to provide seamless customer service.

Configure and deploy AWS-based evertz.io environments for media customers, support proof-of-concepts and technical evaluations, translate customer workflows into technical solutions, and collaborate with engineering, product, and SRE teams. The role develops deployment templates, scripts, and documentation while improving platform scalability, automation, usability, and performance. It requires broadcast technology knowledge, cloud infrastructure experience, scripting skills, customer communication, and international travel.

Supports and maintains complex broadcast video systems, including monitoring hardware, servers, applications, software-defined video networks, compression systems, orchestration platforms, and network tools. Manages incidents through resolution, supports multiple cases, advises on technical initiatives, reviews designs, coordinates with engineering teams and customers, establishes testing requirements, validates platforms, and documents procedures. The role requires on-site customer support and relocation to California.

Maintains corporate network infrastructure, servers, endpoints, user accounts, security policies, firewalls, VPNs, backups, and core IT services. Troubleshoots network and system issues, provisions hardware, manages patches and automation, processes access requests, tracks assets and licenses, and documents work through Jira. The role supports Windows and Linux environments, performs disaster recovery testing, and helps maintain secure, stable business systems in an in-office environment.

Processes customer and internal orders in a custom billing system, organizes delivery details, monitors production ship dates, and communicates order status, revisions, delays, and transit changes to customers, sales representatives, project managers, and internal teams. The role requires strong organization, time management, communication, problem-solving, and proficiency with Microsoft Office applications.

Design and develop automated test setups for broadcast and telecommunications equipment. Program test automation using LabVIEW and Python, install and operate electronic testing systems, analyze results, troubleshoot failures, identify root causes, repair returned devices, and train team members. The role also involves testing routers, fiber transmission systems, multi-viewers, and SDVN technologies in an in-office manufacturing environment.

Develop and advance state-of-the-art software for an evolving broadcast technology product. Responsibilities include selecting technologies, translating ambiguous requirements into technical plans, researching emerging domains, prototyping solutions, implementing new systems, and contributing to architecture decisions. The role requires cross-functional collaboration with teams and vendors, independent problem-solving, and continuous learning across diverse programming languages and technologies.

Build and operate production AI systems, including LLM agents, multimodal applications, RAG pipelines, classical ML models, and AI services. Own solutions from requirements and prototyping through deployment, monitoring, evaluation, and support. Develop Python services on Azure using PostgreSQL, Terraform, containers, CI/CD, and observability tools. Integrate AI with engineering, manufacturing, testing, and business systems while improving technical architecture, mentoring engineers, and guiding responsible AI adoption.

Design, integrate, and verify RF receiver chains, analog circuits, and advanced RF systems across HF-Ka bands. Perform link budget, noise figure, interference, propagation, and RF performance analyses. Conduct hands-on bench testing using VNAs, spectrum analyzers, signal generators, and oscilloscopes. Support qualification testing, root-cause analysis, requirements review, documentation, and cross-functional system integration with firmware, signal processing, and mechanical engineering teams.

Designs scalable IP and hybrid network architectures for broadcast, media, telecom, and service-provider customers. Leads infrastructure discovery, migration planning from SDI to IP, topology and bill-of-materials development, customer presentations, RFP support, commissioning, troubleshooting, and post-deployment advisory work. Requires strong networking expertise, media-transport knowledge, customer-facing communication skills, and willingness to travel 20–40%.

Supports media transport product management for broadcast, professional A/V, and live sports/news applications. Responsibilities include designing customer solutions, defining product features and architecture, resolving technical issues with cross-functional teams, conducting competitive analysis, promoting solutions at industry events, validating products, and creating documentation. Requires expertise in broadcast transport standards, compression technologies, Linux, networking, and IP protocols, plus eligibility for international client travel.

Coordinate SLA-related presales activities, customer service reviews, RMA approvals, ticket escalations, SLA renewals, and spare-part records. Collaborate with sales, customers, customer success, engineering, production, service, and administration teams. Track outstanding RMAs, document action items, communicate service issues, and provide occasional weekend on-call coverage.

Supports daily office operations through administrative duties, data entry, document and file organization, report preparation, and coordination with internal teams and the global sales organization. The role requires prioritizing multiple tasks, maintaining accurate records, improving organizational efficiency, and contributing to client-facing service. Strong communication, organization, multitasking, time management, and proficiency with Microsoft Excel, Word, and Outlook are required.

Supports daily office operations through administrative duties, data entry, document and file preparation, and coordination with internal teams, sales staff, and customers. The role requires strong organization, communication, multitasking, time management, and problem-solving skills in a fast-paced, in-office environment.

Validates broadcast and AV hardware, firmware, and software releases at modular and system levels. Creates and executes manual and automated test plans, tracks defects in JIRA, updates testing documentation, resolves deficiencies with development teams, validates parts, trains manufacturing and test staff, and supports service operations.

Designs and documents end-to-end software-defined video networking solutions for broadcast and media facilities in a pre-sales environment. Collaborates with account managers, customers, R&D, project managers, and executives on system architecture, product selection, proposals, RFI/RFP responses, risk mitigation, demonstrations, and proofs of concept. Ensures technical documentation, drawings, quotes, and requirements are complete for deployment handoff. Requires broadcast solution design experience and travel to client sites as needed.

Pre-sales specialist responsible for architecting, designing, documenting, and presenting end-to-end broadcast and IP video networking solutions. Works with clients, account managers, R&D, and project teams to define requirements, create proposals, support RFI/RFP responses, develop proof-of-concepts, manage risks, and prepare projects for deployment. Requires broadcast systems experience, knowledge of automation, signal flow, media management, networking, compression standards, and strong communication skills.

Provides expert technical support for complex broadcast video systems, including monitoring, troubleshooting, incident resolution, system upgrades, testing, and operational documentation. The role collaborates with engineering teams, customers, and peer departments to validate designs, coordinate deliverables, maintain system availability, and resolve support cases. Long-term on-site support in Burbank, California is required.

Provides Tier-2 and Tier-3 support for broadcast video systems, including troubleshooting, root-cause analysis, system testing, upgrades, rollback procedures, and customer system validation. Develops Bash and Python automation, leads regression testing, documents fixes, manages Jira tickets, supports demonstrations and events, and collaborates with engineering teams. The role includes customer-site visits, flexible shifts, remote system support, and technical documentation.