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Legal Tech • Software • Generative AI
Lead customer escalations and recovery efforts for complex enterprise software issues. Build and manage a customer risk and escalation program, set severity and ownership, coordinate Support, Product, Engineering, and Delivery, and lead executive customer communications. Use technical judgment to diagnose issues, drive cross-functional decisions, establish recovery exit criteria, and identify recurring problems for product and process improvement. This is a senior individual contributor role without direct reports.
Legal Tech • Software • Generative AI
Own the enterprise revenue operations engine across forecasting, pipeline inspection, process optimization, systems, reporting, sales enablement, and cross-functional GTM execution. Partner with sales leadership to improve segmentation, territory design, coverage, capacity planning, forecast accuracy, and enterprise deal performance. Build scalable workflows, dashboards, playbooks, and operating cadences for a high-growth B2B SaaS company.
Legal Tech • Software • Generative AI
Own Eve’s go-to-market data models and semantic layer for governed metrics including pipeline, conversion, CAC, win rate, ARR, and bookings. Establish certification frameworks, modeling standards, documentation, alerting, and analytical application patterns across the organization. Partner with Sales, Marketing, Customer Success, and RevOps stakeholders, resolve conflicting metric definitions, enable AI-grounded data tools, review contributions, and mentor analytics engineers.
