Jobs at Epos Now

Manage daily debt recovery activities: chase payments by phone/email/letters, investigate cases, allocate payments, update Salesforce and accounting records, complete vulnerability reviews and payment plans, support insolvency forms, and maintain collection metrics and data integrity.

Manage daily debt recovery activities for US customers, chase overdue accounts via calls/emails/letters, investigate disputes, agree payment plans, complete insolvency forms, allocate payments in accounting systems and Salesforce, maintain data integrity and KPI metrics (collection, recovery, write-offs, retention, compliance).

Join the engineering team to own delivery of an Embedded Accountancy project: design and build data pipelines, implement transactional ledger logic, integrate third-party APIs, and write clean, testable backend code while collaborating with cross-functional teams.

Design, develop, and implement Salesforce solutions using Apex, Visualforce, and Lightning Web Components. Build and maintain end-to-end processes, integrations and web services, document processes, support users, deliver system changes, and ensure system reliability.

Responsible for sales activities and customer interactions, specifically focusing on German-speaking clients.

Lead technical strategy and delivery for an Embedded Accountancy product, integrating with Sage and financial APIs. Architect microservices, ensure secure ledger syncing, mentor engineering squads, align stakeholders, and establish documentation, performance profiling, and observability practices.

Perform high-volume outbound B2B outreach to generate and qualify leads, book demos for Inside Sales, manage follow-ups, and maintain CRM records while collaborating with Sales and Marketing to improve outreach.

As a Customer Implementation Consultant, you'll onboard new clients, handle support calls, deliver training, and manage customer relations with a focus on service excellence.

As a Customer Support Consultant, you'll assist customers with queries via phone, email, and web chat, ensuring exceptional service and meeting targets for revenue and satisfaction.

Epos Now is seeking a motivated Sales Development Representative to engage with customers and generate revenue while providing excellent customer service. This role offers industry-leading training, commission-based earnings, and clear career progression opportunities.

The Tier 2 Product Operations Consultant resolves complex technical and product-related issues, conducts trend analysis, manages defects, and collaborates across teams to improve customer outcomes and processes.

Develop innovative products across payments, data, and AI. Responsibilities include writing code, maintaining databases, and collaborating with teams.

Customer Support Consultant responsible for handling customer queries via phone, email, and chat, nurturing relationships, and achieving satisfaction targets.

Lead and manage the Customer Success contact centre across retention, payments, and collections. Oversee Team Leaders, monitor KPIs/SLAs, handle workforce planning, quality monitoring, coaching, and performance management. Use data and reporting to drive improvements, introduce new technologies and processes, and ensure excellent customer experiences while meeting business targets.

Investigate and resolve escalated technical issues, reproduce defects with clear steps for engineers, coordinate cross-functionally to drive timely fixes, maintain technical documentation and knowledge base, identify recurring product issues, and improve engineering support processes.

Manage a Mid-Market customer portfolio to grow adoption, retention and revenue. Run QBRs, create account plans, surface upsell opportunities (Payments/Embedded Finance), maintain Salesforce records, capture feedback and collaborate with internal teams to improve customer experience.

Responsible for modernizing infrastructure and developing scalable systems using AWS, Kubernetes, and various software tools.

Design, build, and operate core platform services on AWS using Kubernetes, Terraform, and GitHub Actions. Build platform APIs and tooling (Go/Node.js), improve CI/CD, observability, security, and cost optimisation, support migrations, own services end-to-end, respond to incidents, and mentor engineers.

The Sales Development Representative (SDR) is responsible for outbound calling to B2B clients, qualifying leads, and securing appointments for the sales team through effective communication and follow-up.

The Sales Consultant will engage with existing customers to upsell products, improve customer retention, and drive performance through outreach and education on product features and services.