Jobs at Epos Now

Supports new customers after setup through phone, email, and web chat. Resolves queries, maintains accurate CRM records, builds customer relationships, and meets revenue and customer satisfaction targets. The role requires proactive communication, organization, empathy, resilience, and professionalism. Familiarity with Android, iOS, Windows, Google Suite, and hospitality, retail, or contact center experience are desirable.

Sell cloud-based software to prospective customers, identify their needs, nurture leads, build sales pipelines, deliver excellent service, overcome objections, and consistently exceed monthly targets. The role involves phone-based selling without cold calling, customer problem-solving, and maintaining a confident, resilient, and adaptable approach. Full paid training and career progression are provided.

Sell cloud-based software to prospective small-business customers, identify needs, nurture leads, build pipelines, provide excellent service, overcome objections, and meet or exceed monthly sales targets. The role is fully remote and includes paid induction training, ongoing development, uncapped commission, and career progression opportunities.

Manage daily debt recovery activities for US customers, chase overdue accounts via calls/emails/letters, investigate disputes, agree payment plans, complete insolvency forms, allocate payments in accounting systems and Salesforce, maintain data integrity and KPI metrics (collection, recovery, write-offs, retention, compliance).

Lead the global Point of Sale product organization across hospitality, retail, and service markets. Own POS vision, strategy, roadmap, commercial outcomes, payments attachment, AI capabilities, and platform evolution. Manage and develop multiple Product Manager teams while partnering with Engineering, Design, Data, Sales, and executive leadership. Drive merchant growth, adoption, revenue, and roadmap delivery across international markets, presenting major product decisions to executives and the board.

Lead the regional onboarding function across KYC, implementation, payments, hardware activation, training, go-live, and customer graduation. Manage onboarding consultants and team leaders, own KPIs and reporting, improve processes, reduce churn and support queries, and collaborate with Sales, Risk, Product, and Support. Coach leaders, ensure compliance and quality, challenge poor sales handoffs, and drive customer experience and operational performance improvements.

Epos Now is seeking a motivated Sales Development Representative to engage with customers and generate revenue while providing excellent customer service. This role offers industry-leading training, commission-based earnings, and clear career progression opportunities.

Develop innovative products across payments, data, and AI. Responsibilities include writing code, maintaining databases, and collaborating with teams.

Responsible for modernizing infrastructure and developing scalable systems using AWS, Kubernetes, and various software tools.

Design, build, and operate core platform services on AWS using Kubernetes, Terraform, and GitHub Actions. Build platform APIs and tooling (Go/Node.js), improve CI/CD, observability, security, and cost optimisation, support migrations, own services end-to-end, respond to incidents, and mentor engineers.

The Sales Consultant will engage with existing customers to upsell products, improve customer retention, and drive performance through outreach and education on product features and services.

Lead and deliver scalable, secure software across payments, POS, and AI. Design, build, and review performant, maintainable code. Drive technical discussions, contribute to architecture, mentor mid/junior engineers, and resolve complex production issues owning end-to-end delivery.

As an Inside Sales Consultant, you will engage with potential customers, selling products and providing excellent service while exceeding sales targets.

Lead AI product strategy and roadmap for merchant-facing features. Define PRDs, accuracy/latency/fallback criteria, run rapid discovery, build evaluation frameworks and golden datasets, ensure GDPR compliance, gather merchant feedback, and translate market insights into shipped AI products.

Design, develop, debug, and deploy backend or full‑stack features for the POS Tribe. Maintain system health, improve architecture, and collaborate with cross‑functional teams to ensure scalable, production‑ready solutions.

As a Customer Support Consultant, you'll assist customers with queries via phone, email, and web chat, ensuring exceptional service and meeting targets for revenue and satisfaction.

Lead architecture and delivery of the Embedded Accountancy Project. Own end-to-end implementation, design scalable backend and database solutions, integrate financial workflows and APIs, mentor engineers, and collaborate with cross-functional stakeholders to ensure platform scalability and code quality.

Develop, test, and deliver core features for an Embedded Accountancy project. Maintain code quality and backend logic, ensure data integrity across financial integrations, and contribute to architecture and cross-functional planning.

Own and deliver the Customer Success platform: design, build, scale, and deploy platform features. Improve system health, performance, and platform intelligence. Collaborate cross-functionally to translate requirements into scalable production solutions.

The Head of Cloud will lead cloud strategy and engineering teams, architect AWS solutions, foster team development, and drive platform evolution.