Jobs at Epos Now

Lead the regional onboarding function across KYC, implementation, payments, hardware activation, training, go-live, and customer graduation. Manage onboarding consultants and team leaders, own KPIs and reporting, improve processes, reduce churn and support queries, and collaborate with Sales, Risk, Product, and Support. Coach leaders, ensure compliance and quality, challenge poor sales handoffs, and drive customer experience and operational performance improvements.

Investigate and resolve escalated technical issues, reproduce defects with clear steps for engineers, coordinate cross-functionally to drive timely fixes, maintain technical documentation and knowledge base, identify recurring product issues, and improve engineering support processes.

Epos Now is seeking a motivated Sales Development Representative to engage with customers and generate revenue while providing excellent customer service. This role offers industry-leading training, commission-based earnings, and clear career progression opportunities.

The Tier 2 Product Operations Consultant resolves complex technical and product-related issues, conducts trend analysis, manages defects, and collaborates across teams to improve customer outcomes and processes.

Develop innovative products across payments, data, and AI. Responsibilities include writing code, maintaining databases, and collaborating with teams.

Customer Support Consultant responsible for handling customer queries via phone, email, and chat, nurturing relationships, and achieving satisfaction targets.

Lead and manage the Customer Success contact centre across retention, payments, and collections. Oversee Team Leaders, monitor KPIs/SLAs, handle workforce planning, quality monitoring, coaching, and performance management. Use data and reporting to drive improvements, introduce new technologies and processes, and ensure excellent customer experiences while meeting business targets.

Lead the international finance function during maternity leave coverage, overseeing reporting, controls, treasury, tax, statutory compliance, audits, and lender reporting. Manage and develop the finance team, improve management accounts and reporting processes, maintain balance sheet integrity and month-end close, and optimize finance systems including Sage Intacct. Partner with senior management to support business growth and manage multi-entity financial operations.

Responsible for modernizing infrastructure and developing scalable systems using AWS, Kubernetes, and various software tools.

Design, build, and operate core platform services on AWS using Kubernetes, Terraform, and GitHub Actions. Build platform APIs and tooling (Go/Node.js), improve CI/CD, observability, security, and cost optimisation, support migrations, own services end-to-end, respond to incidents, and mentor engineers.

The Sales Development Representative (SDR) is responsible for outbound calling to B2B clients, qualifying leads, and securing appointments for the sales team through effective communication and follow-up.

The Sales Consultant will engage with existing customers to upsell products, improve customer retention, and drive performance through outreach and education on product features and services.

Lead and deliver scalable, secure software across payments, POS, and AI. Design, build, and review performant, maintainable code. Drive technical discussions, contribute to architecture, mentor mid/junior engineers, and resolve complex production issues owning end-to-end delivery.

As an Inside Sales Consultant, you will engage with potential customers, selling products and providing excellent service while exceeding sales targets.

Support the Finance team by performing daily reconciliation of payment gateways and bank accounts, resolve unreconciled transactions, maintain reconciliation schedules and audit trails, assist month-end cash and bank close activities, and liaise with internal teams to obtain supporting documentation and escalate discrepancies.

Own the Embedded Accounting product roadmap end-to-end: define and prioritise features, work with engineering and design to ship releases, gather weekly customer insight, measure adoption and commercial metrics, and embed AI/automation to simplify bookkeeping and financial workflows for SMBs.

Lead AI product strategy and roadmap for merchant-facing features. Define PRDs, accuracy/latency/fallback criteria, run rapid discovery, build evaluation frameworks and golden datasets, ensure GDPR compliance, gather merchant feedback, and translate market insights into shipped AI products.

Design, develop, debug, and deploy backend or full‑stack features for the POS Tribe. Maintain system health, improve architecture, and collaborate with cross‑functional teams to ensure scalable, production‑ready solutions.

As a Customer Support Consultant, you'll assist customers with queries via phone, email, and web chat, ensuring exceptional service and meeting targets for revenue and satisfaction.

Lead architecture and delivery of the Embedded Accountancy Project. Own end-to-end implementation, design scalable backend and database solutions, integrate financial workflows and APIs, mentor engineers, and collaborate with cross-functional stakeholders to ensure platform scalability and code quality.