Jobs at Edenred

Provides external customer support through active and receptive contact, answers questions, troubleshoots issues, opens and follows up on service tickets, and coordinates with internal teams. Performs operational and administrative routines with accuracy, productivity, quality, agility, and courtesy. Requires teamwork, effective communication, ability to work toward targets, and proficiency in Excel and Microsoft Office.

Develop Java microservices and API-based applications for a cloud-native payment transaction platform. Responsibilities include designing scalable solutions with Azure, Docker, and Kubernetes; creating technical concepts and proofs of concept; collaborating with architecture, infrastructure, and business intelligence teams; and producing documentation and performance and functional tests.

Reviews suspected fraud cases, customer applications, transactions, documents, and alerts to identify red flags and inconsistencies. Supports investigations, case intake, evidence gathering, escalation, regulatory compliance, AML/KYC obligations, audits, and law-enforcement coordination. Maintains accurate investigation logs and evidence repositories, analyzes data, and prepares internal escalation documentation. The role requires rotational weekend availability and strong attention to detail, analytical ability, communication skills, and Microsoft Excel proficiency.

Leads the internal audit function for a regulated Stored Value Facility business. Responsibilities include developing risk-based audit plans, auditing finance, operations, IT, compliance, and AML/CFT controls, evaluating governance and risk frameworks, preparing reports, tracking remediation, and liaising with external auditors and regulators. The role requires financial services or fintech audit experience, knowledge of payments regulations, strong control assessment capabilities, and collaboration with senior stakeholders.

Manage enterprise risk across operational, financial, compliance, business continuity, information security, technology, conduct, and third-party domains. Maintain risk registers, policies, risk appetite statements, key risk indicators, and governance frameworks. Produce risk reports for senior management and boards, oversee regulatory and outsourcing risk, lead incident root-cause analysis, and coordinate with Compliance and MLRO teams. Support regulatory engagement and ensure risk documentation remains current and regulator-ready.

Design and develop complex backend software solutions using C# and .NET. Collaborate with product, data, design, and engineering stakeholders to run experiments and solve customer problems. Write maintainable code, conduct reviews, mentor developers, shape backend strategy, participate in architectural decisions, and promote development best practices and continuous improvement. The role also involves microservices, distributed systems, database optimization, Azure hosting, automated testing, and CI/CD pipelines.

Supports complex technology transformation programs across multiple projects, systems, and business functions. Coordinates technical and business stakeholders, monitors KPIs and milestones, manages risks and governance, aligns external vendors, and prepares reporting for steering committees. The role also contributes to program management frameworks and initiatives involving digital channel evolution, legacy modernization, and platform integration.

Owns the UAE-regulated AML/CFT and financial crime program as MLRO, including transaction monitoring, sanctions and PEP screening, fraud prevention, SAR/STR investigations and filings, risk assessments, regulatory liaison, board reporting, policy development, training, and team leadership. The role interfaces with the CBUAE, FIU, law enforcement, senior management, legal, risk, audit, and technology teams, while maintaining CBUAE approval and fit-and-proper status.

Design and deliver market-driven product solutions aligned with user needs, business goals, and technical constraints. Create user journeys, process flows, personas, capability maps, and reusable design assets while maintaining design standards and component libraries. Collaborate with stakeholders and cross-functional teams, facilitate workshops and design sprints, incorporate data and feedback, and track design impact through metrics. Ensure solutions address compliance, security, scalability, availability, architectural principles, and technology standards.

Provides customer support in a collaborative, multicultural environment. The role requires completing customer interactions with resilience, empathy, and proactivity, while working effectively as part of a team. Candidates must have completed high school and possess Microsoft Office knowledge. Customer service experience is a preferred qualification.

Manage client-facing FinTech projects from concept through rollout, coordinating technical, compliance, legal, vendor, and client workstreams. Responsibilities include gathering requirements, overseeing delivery, managing risks and timelines through RAID logs and status reports, solving technical business problems, minimizing service disruption, and supporting continuous improvement. The role requires strong communication, organization, collaboration, client relationship management, and the ability to understand technical concepts.

Acquire and close enterprise clients for Edenred’s Benefits solutions, especially Commuter Benefits. Manage the full sales cycle from prospecting through contract execution, conduct consultative discovery, navigate complex stakeholder groups, lead RFPs, maintain pipeline and forecasts, and collaborate cross-functionally to develop differentiated solutions. Build relationships with brokers and consultants, meet new-business revenue goals, and improve sales processes, messaging, and go-to-market effectiveness.

Drives customer outcomes, adoption, engagement, and retention across a client portfolio. Monitors customer health and usage data, develops success plans, supports QBRs and executive reviews, recommends adoption strategies, coordinates cross-functional initiatives, and partners with Account Management, Product, and Operations to resolve issues and improve customer value.

Scrum Master I supports at least one Agile team as a servant leader, facilitator, coach, mentor, impediment remover, and change agent. The role focuses on facilitating Scrum ceremonies, protecting sprint goals, removing blockers, tracking Agile metrics, supporting OKR alignment, and driving continuous improvement. The successful candidate will develop Agile expertise while collaborating with Product Owners, Product Managers, stakeholders, and other Scrum Masters. Mentorship and training are provided.

Provides general support assistance within Edenred’s multicultural business environment. The description contains no specific duties, technologies, qualifications, salary, travel requirements, or clearance requirements.

Leads regional market and competitive intelligence, product marketing strategy, positioning, go-to-market planning, and growth marketing for corporate payment and enterprise solutions. The role develops value propositions, sales enablement content, lead-generation, upsell and retention campaigns, manages marketing resources, and tracks performance and ROI across regional teams.

Develop and deliver internal communications and engagement strategies for a fintech organization. Create newsletters, messages, scripts, employee experience content, and communications plans across multiple offices and audiences. Manage communication channels, calendars, brand assets, internal events, and stakeholder relationships. Measure and report communication effectiveness while advising senior colleagues and ensuring consistent messaging aligned with organizational values and priorities.

Provides frontline support to users through phone and digital channels, resolving issues, answering questions, documenting interactions, meeting service metrics, escalating complex cases, and developing product expertise. The role requires strong communication, customer focus, adaptability, problem-solving, and process adherence. It includes structured training and opportunities for advancement.

Develops new B2B business for Edenred’s wellness offering, primarily targeting public-sector organizations. Responsibilities include prospecting, building decision-maker relationships, managing the full sales cycle, leading customer meetings, maintaining the pipeline in Salesforce and Goava, and supporting tenders and procurement processes. The role collaborates with Sales and Marketing and requires strong commercial drive, independent execution, and Swedish and English communication skills.

Responds to client requests through phone, chat, and email while meeting service-level agreements. Assists clients with management tools, documents interactions, analyzes and routes operational demands, and identifies recurring issues and process improvement opportunities.