Jobs at Delta Dental of Michigan

Provides escalated technical support for end-user hardware, software, and enterprise systems. Troubleshoots complex incidents, maintains knowledge-base documentation, analyzes incident trends, mentors junior support staff, coordinates cross-team issue resolution, reviews and implements change requests, and supports tactical project activities. Serves as a subject matter expert for endpoint security, mobile device management, virtualization, group policies, patching, and client management technologies.

Knowledge Science Intern supporting knowledge-based computation platforms and AI-enabled business rules frameworks. The role involves decision modeling and orchestration, modern software architecture, REST, JSON, Kafka, and containerization. Interns apply computer science concepts to real-world problems, contribute to technical solutions, collaborate with teams, and explain technical work to business audiences.

Coordinates application release and deployment activities across environments. Maintains release documentation and notes, gathers metrics, coordinates lower-environment changes, communicates planned downtime, monitors release progress, and serves as a point of contact during active releases through email, bridge lines, chat tools, or on-site support.

Develop and implement statistical, machine learning, predictive, and optimization models to solve business challenges. Design data-driven experiments, prepare and validate structured and unstructured data, create visualizations, and communicate findings to technical and non-technical stakeholders. The role also leads adoption of new data science techniques and supports continuous improvement of organizational practices.

Evaluates business processes, transactions, records, systems, and technology to identify risk, ensure compliance, and improve operational controls. Performs sampling, data analysis, investigations, audit documentation, external audit support, remediation verification, and reporting. Maintains audit records and helps improve audit criteria, procedures, manuals, and dashboards. The role is fully remote but requires residence in Michigan within commuting distance of Okemos or Farmington Hills offices.

Advances organizational development initiatives, coordinating workplans, stakeholder activities, training curricula, surveys, communications, and program documentation. Evaluates employee and stakeholder feedback, identifies themes, and recommends improvements involving engagement, employee experience, change management, and organizational effectiveness. The role independently manages multiple assignments, collaborates cross-functionally, and creates presentations, job aids, reports, and development resources.

Work on large-scale enterprise applications: build Angular front-ends, Java-based REST services, and scalable back-end systems. Learn SOA/EDA, REST/JSON, Kafka, containerization, RPA, and CMS. Apply CS fundamentals, data structures, algorithms, OO design, and communicate technical work to business stakeholders.

Support the Compliance department by conducting regulatory research, assisting with reporting and data analysis, developing and tracking compliance training, and reviewing policies and procedures to ensure adherence to state and federal requirements.

The role involves administering GRC and LMS platforms, performing data analysis, developing dashboards with Power-BI, and creating applications with PowerApps. The administrator serves as a liaison among departments, providing training and supporting technological initiatives.