Client Partner

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Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. 

Position Description

Manages key client relationships, acting as a trusted advisor to ensure satisfaction, strengthen retention, and identify new opportunities for growth within assigned accounts.

Primary Job Responsibilities

• Builds and maintains strong relationships with clients, consultants, vendors, and other stakeholders to support retention and account growth.
• Serves as a primary point of contact for assigned accounts, ensuring client needs are met and expectations exceeded.
• Identifies opportunities to expand services and deepen engagement with existing clients.
• Represents the company at client meetings, conferences, and industry events as a trusted and knowledgeable partner.
• Presents data, insights, and recommendations that demonstrate measurable value and align with client priorities.
• Collaborates with internal teams to ensure timely and effective delivery of client objectives and program initiatives.
• Supports the development of strategies for new and renewal business, including proposal and presentation preparation.
• Proactively anticipates client needs, resolves issues efficiently, and maintains high levels of satisfaction.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

#LI-Hybrid

Minimum Requirements:

Position requires a bachelor’s degree in business, healthcare administration, marketing, or a related field and three years of experience in account management, client relations, or business development. Prior experience within healthcare, managed care, or a related industry is preferred. Will accept a suitable combination of education and experience.

Position requires strong relationship-building, communication, and presentation skills; the ability to influence and collaborate effectively with clients and internal partners; and proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook). Experience with Medicaid, Medicare Advantage, or other Government Programs is preferred.
 

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.