Corporate Learning and Development Specialist

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Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. 

Position Description:

To serve as the Learning Management System (LMS) content builder and project manager, and to provide support to the Learning and Development team and technologies.

Primary Job Responsibilities:

• Manages the day-to-day operations and maintenance of the LMS by collaborating with various departments, maintaining the LMS content quality, version control, and archival information.

• Provides project management for learning and development requests, including scheduling meetings and completing projects by established deadlines.

• Provides learner troubleshooting, issue remediation, technology request assistance, and escalation management.

• Monitors reoccurring issues, system/data, or process gaps and proactively identify potential sources of increased efficiency and enhancements.

• Develops, builds, and maintains all elements utilized by the learning and development team, including content integration and creation, training courses and programs, audits, and reporting.

• Develops standardized learning and development operational processes and procedures, guidelines, and documentation, and ensures the established governance model is being followed.

• Ensures learning content is running properly within the various learning platforms, without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.

• Assists in planning, organizing and coordinating the corporate-wide training calendar.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.
#LI-Hybrid

Minimum Requirements:

Position requires a bachelor’s degree in business administration, education, communication, or a related field and three years of experience in training and employee development, hands-on Learning Management System administration, and/or project management experience. Experience with video-editing, instructional design, and/or graphic design, as well as learning and curriculum design is preferred. Will accept any suitable combination or education, training or experience.

Position requires familiarity with instructional design principles, practices and/or theories; strong verbal and written communication skills in order to effectively interact with internal customers across all levels of the organization; strong organization and analytical skills; the ability to work independently and as part of a team; and the ability to resolve complex problems using independent judgment. Experience in system testing and system set-up; proficiency with project management and project collaboration; familiarity with publisher tools and content integrations (Compliance Wave, KnowBe4, etc.) is preferred.

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.