Search the 22 jobs at Daisy Group

The Connected Service Desk Engineer role involves supporting Fixed Networks Delivery and Operational teams by providing troubleshooting and configuration support. The engineer will assist Field Engineers and other departments to ensure high-quality managed solutions for clients.

As a Sales Specialist, you will drive the growth of the Unified Communications portfolio, particularly in Contact Centre solutions. Responsibilities include identifying sales opportunities, supporting proposal development, negotiating contracts, and collaborating with teams to deliver tailored solutions. You'll need expertise in CCaaS and the UK market, with a focus on achieving sales targets and building customer relationships.

The Renewals Specialist manages and renews contracts with clients, ensuring customer satisfaction and retention. Responsibilities include monitoring contract expiration dates, negotiating contract terms, preparing renewal proposals, and identifying upsell opportunities. The role requires strong communication skills and collaboration with sales and account management teams.

The Service Desk Team Leader is responsible for leading and managing a team of customer service professionals, ensuring quality service delivery and adherence to SLAs and KPIs. Key responsibilities include team motivation, performance management, process improvement, risk identification, and building relationships with stakeholders.

The System Administrator is responsible for managing and supporting various operational systems including ConnectWise and ServiceNow, delivering technical support to users, configuring platforms, troubleshooting integration issues, and developing workflow rules. The role also involves creating documentation and potentially providing in-person training across UK offices.

As an IT Recovery Centre Technician, you'll ensure the IT Recovery Centre is operational while providing technical support during recovery rehearsals and live events. Responsibilities include documentation management, on-site travel for support, coordination of service implementations, maintaining critical equipment, and health & safety training. You'll also be part of an on-call rota for out-of-hours support.

The Vendor Manager is responsible for managing Wavenet's relationships with key vendors, focusing on driving revenue growth and successful implementation of vendor programs. Responsibilities include leading vendor meetings, developing joint business plans, tracking performance, claiming vendor rebates, and advising stakeholders on vendor strategies and developments.

The Complaints Officer will be responsible for logging, investigating, and resolving customer complaints while maintaining high service standards. This role involves communicating effectively with customers, identifying root causes of issues, and driving continuous improvement in customer service processes.

The Mobile Analyst provides support for incident resolution and customer requests related to application software and infrastructure. Responsibilities include triaging incidents, logging requests, communicating service updates, ensuring KPIs are met, and managing customer expectations. The role focuses on improving service quality and customer satisfaction.

The Sales Specialist – Intelligent Networks role involves driving growth in the Networking portfolio for both new and existing clients. Responsibilities include qualifying opportunities, negotiating sales, leading proposals, and producing solutions that meet customer needs.

The Managed Services Sales Specialist is responsible for driving growth in the Managed Services portfolio, identifying new business opportunities, and executing all phases of the sales cycle. This role requires strong customer engagement, solution presentations, and collaboration with internal teams to meet customer objectives and enhance sales.

This position involves working as a Junior IT Security Consultant within the Penetration Testing team at Wavenet CyberGuard. Responsibilities include assisting with penetration testing, producing reports on identified vulnerabilities, and engaging with clients. The role requires a strong passion for IT security and the ability to work in a fast-paced environment.

The Software Implementation Consultant supports the Shadow-Planner tool by managing client projects, educating users on the software, and contributing to the tool's development and innovation. Responsibilities include delivering tailored implementations and aiding the Operational Resilience team in service delivery.

The Associate Vendor Manager will manage vendor relationships, support strategic initiatives, and drive business growth. Responsibilities include leading vendor meetings, managing joint business plans, securing vendor funding, and coordinating with marketing and product teams. This role may evolve into a vendor manager position as experience is gained.

As a Business Change Manager, you will oversee the implementation of business changes, especially concerning ServiceNow, ensuring effective adoption, minimizing resistance, and realizing project benefits. Responsibilities include developing change strategies, managing risks, engaging employees, and monitoring performance.

The Portfolio CPQ Admin is responsible for the daily administration of the CPQ quote and contracting system, supporting sales teams, training users, troubleshooting issues, and ensuring smooth operations of the system. They will also collaborate with various teams to maintain product information and assist in product lifecycle management.

The Pre-Sales Consultant at Wavenet is responsible for crafting technical proposals and quotes that align with client needs, collaborating with technical specialists to design solutions, and supporting the bid review process. The role involves understanding the Wavenet portfolio, preparing documentation, and ensuring compliance with internal governance.

The Internal Project Manager will oversee and manage projects within the Operations function, focusing on improving efficiency and operational goals. Responsibilities include project planning, stakeholder management, process improvement, and change management support, ensuring projects are delivered on time and within budget.

The Operational Resilience Consultant will manage and deliver Business Continuity (BC) and Operational Resilience (OR) projects for clients. Responsibilities include project activities, running workshops, requirements analysis, and preparing deliverable documents. The role demands effective communication, time management, collaboration, and a good understanding of industry standards.

As a Connected Service Operations Field Engineer, you will install and innovate cutting-edge voice and data services, troubleshoot issues, customize hardware to client specifications, and act as a liaison in customer communications. You will work in a dynamic environment that fosters growth and customer satisfaction.