Jobs at Daisy Group

Maintain and troubleshoot edge network infrastructure for managed-service customers, including firewalls, routing, switching, wireless networks, and VoIP systems. Process firewall and routing changes, investigate connectivity and performance issues, support Cisco Firepower and Call Manager environments, perform break/fix replacements, and document processes. The role requires strong communication and problem-solving skills, with Cisco certification and CompTIA networking or security credentials advantageous.

Designs, supports, secures, and troubleshoots client and internal WAN/LAN infrastructure, routers, switches, firewalls, IP addressing, VLANs, and Cisco telephony systems. Provides advanced service desk support, handles customer escalations and change requests, documents technical changes, supports network projects, and participates in maintenance activities. The role also manages Cisco Unified Communications Manager, Unity Connection, CUBE gateways, and SIP endpoints while collaborating with customers and engineering teams.

Provide technical helpdesk and second-line support to approximately 3,000 UK schools. Responsibilities include remote network troubleshooting, supporting VoIP, WiFi, Cisco firewalls, backup and recovery systems, Microsoft 365, Google Workspace, cloud services, and in-house products. The role involves resolving service desk cases, escalating issues when needed, delivering customer service, and occasional travel around London.

Provides first-line technical support to approximately 3,000 UK schools through a service desk. Responsibilities include troubleshooting networks remotely, supporting VoIP, WiFi, Cisco firewalls, backup systems, Microsoft 365, Google Workspace, cloud services, and in-house products. The role resolves customer issues, escalates cases when needed, and develops practical skills in networking, online security, servers, firewalls, data handling, and communications.

Designs secure IT and cybersecurity solutions for managed-services customers, translating business risks, regulatory requirements, and technical needs into resilient architectures. Partners with sales, engineering, and executives to qualify opportunities, develop proposals, support bids, present solutions, and facilitate delivery handovers. Maintains accurate costs, documentation, and timelines while ensuring governance and compliance. Contributes to cybersecurity thought leadership, training, marketing, and monitoring emerging threats, technologies, and security frameworks.

Own revenue growth in the UK flex workspace sector by winning new multi-site operators and expanding strategic accounts. Lead consultative sales of connectivity, Wi-Fi, SD-WAN, SASE, UCaaS, security, and managed services. Develop vertical go-to-market strategy, manage complex portfolio-wide sales cycles, engage executive stakeholders, structure multi-year agreements, protect margins, and maintain pipeline coverage. The role requires strong commercial expertise, technology knowledge, and experience closing substantial multi-site deals.

Provides advanced remote and onsite IT support across Microsoft 365, Azure, Windows, macOS, mobile devices, networking, identity, endpoints, and security. Acts as the escalation point for Tier 1 engineers, manages complex incidents and service requests, supports customer environments, maintains documentation, and drives automation and continual service improvement. The role also mentors junior engineers, collaborates with technical teams, manages customer expectations, and ensures SLA and ITIL compliance.

Provide on-site and remote IT support across schools, troubleshooting hardware, software, networks, user accounts, cybersecurity tools, and audiovisual systems. Responsibilities include device deployment, repairs, printer and mobile device management, remote assistance, documentation, inventory management, ticket updates, and coordination with higher-tier support teams. The role also supports IT projects and requires strong communication, organization, problem-solving, and customer service skills.

The People Partner will provide employee relations guidance, coach managers, manage investigations and grievances, support TUPE transfers, lead people and change projects, promote fair and consistent practices, analyze engagement data, and contribute to compensation, benefits, culture, and colleague development initiatives. The role requires strong HR business partnering, employment relations expertise, project delivery, confidentiality, organization, and collaboration across multiple office locations.

Owns the operational lifecycle of Microsoft customer estates, including tenant administration, licensing, provisioning, renewals, cancellations, partner associations, incentives, reporting, and compliance. The role maintains accurate records, investigates discrepancies, supports internal teams with licensing insights, coordinates Microsoft-funded adoption programs, and improves governance, controls, automation, and lifecycle processes across Microsoft 365, Copilot, and Azure environments.

Manage a portfolio of 100+ public sector accounts, building executive relationships, driving retention, renewals, revenue growth, and adoption of managed IT, cloud, cybersecurity, connectivity, communications, and professional services. Develop account plans, conduct business reviews, identify upsell and cross-sell opportunities, maintain CRM records and forecasts, support commercial negotiations, and coordinate internal delivery teams. The role requires consultative selling, public sector procurement knowledge, customer-focused issue resolution, and travel to customer sites when needed.

Administer and maintain the ServiceNow platform, including access, roles, workflows, forms, scripts, integrations, reports, dashboards, and security controls. Provide user support, documentation, troubleshooting, and platform enhancements while coordinating ServiceNow workstreams across technical and business teams. Support Agile change and release processes, assess new ServiceNow capabilities, mitigate platform risks, and promote knowledge sharing and user adoption.

Engage existing and prospective customers by phone to promote technology solutions, qualify opportunities, book sales meetings, and build pipeline. Support account managers, follow up on campaigns, identify customer growth areas, collect competitor contract information, collaborate with technology vendors, and work toward sales KPIs. The role also involves using HubSpot data, developing customer relationships, and completing ongoing sales training.

Manage and grow a high-volume portfolio of dormant and unmanaged business accounts. Re-engage clients, identify cross-selling and upselling opportunities, educate customers on PSTN/ISDN migration, deliver tailored connectivity, VoIP, cloud, and security solutions, maintain CRM records, present proposals, negotiate contracts, close sales, and coordinate onboarding and ongoing support.

Owns the in-life customer experience across an allocated cluster of flex workspace sites. Manages landlord, centre team, and tenant relationships; monitors service quality, uptime, Wi-Fi performance, usage, and satisfaction; coordinates escalations; supports onboarding and adoption; delivers training and service reviews; analyzes performance data; drives continuous improvements; and collaborates with Sales, Delivery, Support, Customer Success, Product, and Engineering teams.

Provide second-line internal IT support across Windows and macOS environments. Diagnose hardware, software, connectivity, and user-access issues; manage devices, accounts, permissions, Microsoft 365, Active Directory, Exchange Online, Teams, and SharePoint. Configure equipment and onboard users, apply patches, maintain security compliance, document resolutions, and escalate complex issues. Collaborate with the wider IT team to improve processes and user experience.

The Network L3 Engineer provides advanced support for complex network environments, resolving incidents and ensuring network performance across various technologies.

Senior Tier-3 Network Engineer responsible for deep technical troubleshooting and escalation across LAN/WAN/SD‑WAN and firewalls, restoring services during major incidents, performing root cause analysis, mentoring junior engineers, advising customers, and maintaining accurate documentation and SLA/KPI adherence.