Jobs at Daisy Group

Manage and maintain the ServiceNow platform, administer modules (ITSM, CSM, SOM, SPM, FSM), configure workflows, scripts, and integrations, support end-users, coordinate workstreams, ensure security/compliance, and drive continuous improvement and documentation.

The Billing Operations Coordinator will support billing processes, ensuring accuracy, resolving queries, generating invoices, and driving process improvements within the team.

The Business Development Manager will identify new business prospects, manage sales pipelines, build relationships, and achieve sales goals in the mobile technology sector.

Serve as primary customer contact during delivery, coordinate small-to-mid projects, schedule engineers, track progress and budgets, maintain documentation, resolve inquiries, collaborate across teams, and support continuous improvement.

Provide first-line technical support for managed services customers, handling tickets by phone and email. Troubleshoot desktops, servers, virtualization, networking, cloud, VOIP and monitoring tools, meet SLA targets, document systems, liaise with third-party suppliers, and contribute to continuous service improvement and customer satisfaction.

The Account Manager will manage a portfolio of mid-market clients, driving revenue growth, ensuring client satisfaction, and collaborating internally for seamless service delivery.

Own and improve the end-to-end in-life customer experience for a cluster of workspace sites. Act as primary relationship owner for landlords, centre teams and tenants, monitor service performance (Wi‑Fi, uptime), coordinate cross-functional resolution of escalations, drive adoption of digital services, and deliver reporting and continuous improvement insights to boost retention and satisfaction.

Own product vision and roadmap for UCaaS, CCaaS, SIP and voice services. Lead full product lifecycle, define requirements, drive commercial strategy, manage vendor relationships, and support sales, operations and go-to-market activities.

Provide advanced technical support in networking and security, diagnosing and resolving issues, managing service requests, and ensuring customer satisfaction while maintaining documentation and collaborating with third-party suppliers.

Manage and support client infrastructures, ensuring high service standards, client satisfaction, document processes, and manage onsite technicians while achieving SLA targets and overseeing third-party interactions.

The Cloud Infrastructure Engineer will design, build, and support secure, scalable cloud platforms across Azure and AWS, improve automation, and manage cloud migrations while ensuring reliable service delivery.

The Network L3 Engineer provides advanced support for complex network environments, resolving incidents and ensuring network performance across various technologies.

The Mid Market Account Manager manages mid-market client portfolios, drives revenue growth, develops strategic account plans, and ensures client satisfaction.

The Account Manager will manage Enterprise client accounts, build relationships, promote solutions, lead account teams, and ensure client retention and growth.

The Billing Support Associate will address billing issues, provide excellent customer service, manage tasks efficiently, and support billing operations in a dynamic environment.

The CX Sales Specialist drives sales in customer experience solutions, managing the sales cycle from opportunity identification to closing deals, while building relationships and supporting customer transformation.

The CX Sales Specialist will drive the sales cycle for CX solutions, partnering with sales teams and customers while achieving sales targets and ensuring customer satisfaction.