Jobs at Daisy Group

Third-line support engineer acting as final technical escalation for complex incidents across on-prem, virtualised and cloud environments. Perform deep troubleshooting, root cause analysis, SLA-driven incident ownership, monitoring, documentation, and drive long-term fixes while mentoring junior staff and improving support processes.

Senior Tier 3 Network Engineer serving as the final escalation point for complex incidents. Provide deep troubleshooting across LAN/WAN, SD-WAN, firewalls and VPNs, lead major incident response, mentor junior staff, engage with customers as technical advisor, and maintain accurate documentation to meet SLAs.

Lead and coordinate cross-functional projects to improve compliance, governance, operational resilience, and efficiency. Deliver the Telecommunications Security Act (TSA) programme and other optimisation initiatives via detailed plans, risk management, stakeholder engagement, audits, documentation, automation, benefits realisation, and post-implementation reviews to ensure regulatory compliance and measurable business improvements.

Deliver and maintain managed cloud and hybrid infrastructure for customers, owning 3rd/4th line incidents, DR/backup, SAN, hypervisor and networking issues. Provide automation, continuous deployments, technical leadership, mentoring, vendor liaison, occasional data-centre travel, on-call support and contribute to projects to improve platform reliability, security (SIEM/EDR) and SLA performance.

The Account Manager will manage a portfolio of mid-market clients, driving revenue growth, ensuring client satisfaction, and collaborating internally for seamless service delivery.

Provide advanced technical support in networking and security, diagnosing and resolving issues, managing service requests, and ensuring customer satisfaction while maintaining documentation and collaborating with third-party suppliers.

The Mid Market Account Manager manages mid-market client portfolios, drives revenue growth, develops strategic account plans, and ensures client satisfaction.

The Network L3 Engineer provides advanced support for complex network environments, resolving incidents and ensuring network performance across various technologies.

The Cloud Infrastructure Engineer will design, build, and support secure, scalable cloud platforms across Azure and AWS, improve automation, and manage cloud migrations while ensuring reliable service delivery.

Sell Wavenet's CX portfolio (CCaaS, CPaaS, UC/CX), own full sales cycle from opportunity identification to close, design tailored solutions, engage stakeholders up to C-suite, generate pipeline with partners, maintain certifications, and hit monthly sales targets and forecasts.

Provide second-line network and security support: diagnose and resolve customer network incidents, manage SLAs and tickets, liaise with suppliers, document systems, and contribute to team knowledge sharing.

Provide second-line network and security support to customers: diagnose and resolve incidents, manage SLAs, document troubleshooting and client infrastructure, liaise with suppliers, and contribute to team knowledge and continuous improvement.

The CX Sales Specialist will drive the sales cycle for CX solutions, partnering with sales teams and customers while achieving sales targets and ensuring customer satisfaction.