Jobs at Daisy Group

Provide second-line IT support for Windows and macOS environments, resolving hardware, software, connectivity, account, and access issues. Manage user devices, onboarding, Microsoft 365, Active Directory, Exchange Online, Teams, and SharePoint administration. Apply patches, maintain systems, document resolutions, support security compliance, and escalate complex issues. Collaborate with the wider IT team to improve processes and user experience.

Serve as Azure subject-matter expert leading cloud-to-cloud and tenant migrations; administer Azure (VMs, networking, storage, backup, monitoring); build SaaS integrations (SSO, provisioning, APIs); automate user lifecycle and repetitive ops (PowerShell, Graph API); manage identity and access (Entra ID, RBAC, MFA, conditional access); deploy workloads on HPE GreenLake; ensure security, governance and documentation; act as escalation point and identify AI tool opportunities.

The Account Manager will manage a portfolio of mid-market clients, driving revenue growth, ensuring client satisfaction, and collaborating internally for seamless service delivery.

Provide advanced technical support in networking and security, diagnosing and resolving issues, managing service requests, and ensuring customer satisfaction while maintaining documentation and collaborating with third-party suppliers.

The Network L3 Engineer provides advanced support for complex network environments, resolving incidents and ensuring network performance across various technologies.

Sell Wavenet's CX portfolio (CCaaS, CPaaS, UC/CX), own full sales cycle from opportunity identification to close, design tailored solutions, engage stakeholders up to C-suite, generate pipeline with partners, maintain certifications, and hit monthly sales targets and forecasts.

Provide second-line network and security support: diagnose and resolve customer network incidents, manage SLAs and tickets, liaise with suppliers, document systems, and contribute to team knowledge sharing.

Provide second-line network and security support to customers: diagnose and resolve incidents, manage SLAs, document troubleshooting and client infrastructure, liaise with suppliers, and contribute to team knowledge and continuous improvement.

Senior Tier-3 Network Engineer responsible for deep technical troubleshooting and escalation across LAN/WAN/SD‑WAN and firewalls, restoring services during major incidents, performing root cause analysis, mentoring junior engineers, advising customers, and maintaining accurate documentation and SLA/KPI adherence.

Third-line support engineer acting as final technical escalation for complex incidents across on-prem, virtualised and cloud environments. Perform deep troubleshooting, root cause analysis, SLA-driven incident ownership, monitoring, documentation, and drive long-term fixes while mentoring junior staff and improving support processes.

Deliver and maintain managed cloud and hybrid infrastructure for customers, owning 3rd/4th line incidents, DR/backup, SAN, hypervisor and networking issues. Provide automation, continuous deployments, technical leadership, mentoring, vendor liaison, occasional data-centre travel, on-call support and contribute to projects to improve platform reliability, security (SIEM/EDR) and SLA performance.