Jobs at Daisy Group

Serve as primary customer contact during delivery, coordinate small-to-mid projects, schedule engineers, track progress and budgets, maintain documentation, resolve inquiries, collaborate across teams, and support continuous improvement.

The Account Manager will manage a portfolio of mid-market clients, driving revenue growth, ensuring client satisfaction, and collaborating internally for seamless service delivery.

Own product vision and roadmap for UCaaS, CCaaS, SIP and voice services. Lead full product lifecycle, define requirements, drive commercial strategy, manage vendor relationships, and support sales, operations and go-to-market activities.

Provide advanced technical support in networking and security, diagnosing and resolving issues, managing service requests, and ensuring customer satisfaction while maintaining documentation and collaborating with third-party suppliers.

Manage and support client infrastructures, ensuring high service standards, client satisfaction, document processes, and manage onsite technicians while achieving SLA targets and overseeing third-party interactions.

The Mid Market Account Manager manages mid-market client portfolios, drives revenue growth, develops strategic account plans, and ensures client satisfaction.

The Account Manager will manage Enterprise client accounts, build relationships, promote solutions, lead account teams, and ensure client retention and growth.

The Network L3 Engineer provides advanced support for complex network environments, resolving incidents and ensuring network performance across various technologies.

The Cloud Infrastructure Engineer will design, build, and support secure, scalable cloud platforms across Azure and AWS, improve automation, and manage cloud migrations while ensuring reliable service delivery.

Sell Wavenet's CX portfolio (CCaaS, CPaaS, UC/CX), own full sales cycle from opportunity identification to close, design tailored solutions, engage stakeholders up to C-suite, generate pipeline with partners, maintain certifications, and hit monthly sales targets and forecasts.

Lead cross-functional projects to deliver regulatory compliance (including the Telecommunications Security Act), operational resilience, and business optimisation. Manage programme plans, risks, governance, stakeholder engagement, documentation, audits, and benefits realisation to drive process, technology, and governance improvements.

The CX Sales Specialist will drive the sales cycle for CX solutions, partnering with sales teams and customers while achieving sales targets and ensuring customer satisfaction.

The Billing Operations Coordinator will support billing processes, ensuring accuracy, resolving queries, generating invoices, and driving process improvements within the team.