Technology Transformation Consultant

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Summary and purpose of the Job:

The High Touch Sales Engineer works with a named set of customers to demonstrate product value and drive customer success, ultimately achieving increased revenue and customer retention.

You will work with customers to understand their technical and business requirements and support the sales process by conducting product demonstrations and creating and presenting proposals, bid responses and technical design documentation.

If you want to further your career from a vibrant and fast-paced organisation, this might be the role for you.

Responsibilities (but not limited to):

The extent of your duties will include but are not limited to:

Building customer relationships

• Build strong, long terms relationships with named key strategic customers, gaining a deep understanding of their UC and Contact Centre environments.
• Become our customers’ trusted advisor, supporting long term planning and defining strategic direction.
• Gather customer feedback to improve products and services.

Understand customer need

• Engage with customers to gather technical and business requirements.
• Analyse customer challenges to identify opportunities where Wavenet’s solutions can provide value.

Technical expertise and product knowledge

• Subject matter expert on vendor (initially Mitel and Avaya) solutions, upgrade options and product roadmaps.
• Maintain up to date industry and product certifications.
• Conduct product demonstrations, presentations, or proof-of-concept trials to showcase the value and functionality of the product.
• Tailor technical solutions to meet the specific needs of clients, using in-depth knowledge of the product.
• Ensure customer system licences, software renewals, upgrades and managed

Collaboration with sales teams

• Attend regular meetings with customers and Account Managers.
• Work closely with sales representatives to understand client needs and recommend solutions to drive increased revenue and customer retention.
• Help craft proposals, bid and tender responses (e.g. RFQs and RFPs) ensuring technical accuracy.

Technology transformation

• Plan and manage customer base migration activity to support Wavenet’s growth goals.
• Provide technical input and customer support facilitate migrations.
• Provide sales teams with supporting documentation utilising relationships with marketing and vendors to create.
• Work with project management and delivery teams to ensure successful migrations.
• Liaise with vendors to gain support and resource requirements.

Market awareness

• Stay informed about competitors' products and industry trends to position offerings effectively.
• Recommend product or service enhancements based on customer insights and market research.

Documentation and reporting

• Create technical design, professional services specification and solution description documentation.
• Ensure appropriate pricing schedules are created in line with the solution design for contract submission.
• Follow internal governance process for solution and cost sign off at all required levels.
• Provide accurate, timely management information and reporting.

The successful candidate will have:

• Technical Acumen: Strong understanding of the product, industry, and customer use cases.
• Communication Skills: Ability to explain complex technical concepts in layman's terms.
• Sales Mindset: Knowledge of the sales process, negotiation skills, and customer service orientation.
• Strong Documentation Skills: Ability to create accurate, detailed technical documentation and proposals while effectively managing time.
• Results-Oriented Mindset: Focus on driving revenue and customer retention.
• Excellent Commercial knowledge

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider? 

Apply today or contact our friendly Talent Acquisition Team for more information.