Who are we?
We’re a forward-thinking technology provider committed to excellence, offering cybersecurity, communications, and managed IT services that evolve with our customers. Since 2000, we’ve helped companies stay connected and secure, providing the right solutions so they can focus on their goals, today and in the future.
Our mission is to leverage our expertise and trusted partnerships to empower businesses with innovative, cost-effective IT solutions. We pride ourselves on delivering superior service and a customer experience that’s reliable, honest, and tailored to our customer needs, making us their trusted, long-term partner for growth in the digital age.
Job DescriptionAre you a detail-oriented, proactive individual with a passion for driving seamless IT change? We’re looking for a Change Analyst to support our Change Manager and play a key role in ensuring technology changes happen smoothly, with minimal disruption and maximum clarity.
About the Role
As a Change Analyst, you’ll be at the heart of our Change Management process — reviewing requests, coordinating stakeholders, facilitating communication, and ensuring changes are effectively implemented across the business. You'll help maintain the quality and integrity of our IT services while enabling innovation and continuous improvement.
What You’ll Be Doing
Supporting the Change Manager in overseeing the Change Management lifecycle
Reviewing and validating Change Requests for accuracy and compliance
Scheduling and coordinating CAB (Change Advisory Board) meetings
Keeping the Change Management database accurate and up to date
Ensuring clear, timely communication across technical and business teams
Monitoring change progress and capturing learnings through post-implementation reviews (PIRs)
Guiding teams on Change Management policies, processes, and best practices
Facilitating emergency change reviews and approvals
Producing reports and identifying trends or risks in change activity
Collaborating with Configuration Management and other ITIL-aligned teams to maintain process
What We’re Looking For
Experience working in a Change Management or Change Analyst role within an IT Service Management (ITSM) environment
Hands-on experience coordinating IT changes — including scheduling, documentation, and stakeholder communications
Familiarity with ITIL frameworks and best practices
Experience using Change Management tools such as ServiceNow
Prior involvement in supporting or managing CAB (Change Advisory Board) meetings
Strong organisational skills with the ability to manage multiple change requests simultaneously
Excellent communication and interpersonal skills to engage effectively with stakeholders at all levels
Exceptional attention to detail, ensuring accurate documentation and compliance with change policies
Analytical mindset to assess risks, understand impacts, and support effective decision-making
Ability to perform well under pressure, particularly during emergency or high-priority changes
Proficiency in ITSM tools and Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and presentations
A proactive, adaptable approach to improving processes and contributing to a culture of continuous improvement
Did we mention the perks?
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider?
Apply today or contact our friendly Talent Acquisition Team for more information.
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What We Do
The Daisy Group was founded by current Chairman Matthew Riley in 2001. Over the last two decades Daisy has developed through a combination of organic and acquisitive growth to be one of the largest providers of communications, IT and cloud services across the UK and internationally. 2018 saw key change within the Group as four independent businesses were established to better serve the needs of direct customers and indirect partners. Daisy Communications and Daisy Corporate Services remained unchanged. The most significant change saw the merger of the Group’s three channel-serving businesses (formerly known as Daisy Wholesale, Daisy Distribution and Daisy Worldwide) under a new single brand, Digital Wholesale Solutions. The Daisy Partner Services business also began to operate independently under the new name of Allvotec. In March 2021 private equity fund Inflexion invested in the Digital Wholesale Solutions business, which was demerged from and left the Daisy Group. Today the Daisy Group includes Daisy Communications serving the needs of small to medium businesses and Daisy Corporate Services for the mid to enterprise market – both remain significant providers for UK businesses, with portfolios spanning Lines & Calls, Mobile and Connectivity, right through to Unified Communications, Business Continuity and Cloud & Hosting and Security.
