Jobs at Cydcor

Support customer success by identifying, tracking, and resolving service issues, analyzing data to spot trends, recommending process improvements, coaching field sales teams, and partnering with internal stakeholders to improve resolution effectiveness and customer satisfaction metrics.

Support customer success and sales quality by identifying and resolving service issues, analyzing data to spot trends, recommending process improvements, coaching field teams, and collaborating across internal stakeholders to improve resolution effectiveness and customer satisfaction metrics.

Lead FP&A for a PE-backed/services-oriented organization: manage monthly reporting, budgeting, forecasting, consolidation, cost allocation, and margin analysis. Partner with department heads, improve reporting and billing processes, prepare board/investor materials, and lead and develop the FP&A team.

Lead FP&A for a high-growth SaaS company: provide monthly financial analysis, reforecasting, variance and pipeline reporting; build dynamic financial models and scenario plans; partner with Sales, Marketing, and Operations; drive automation and AI-enabled reporting; manage and develop the FP&A team; present executive and board-level financial insights.

Provide administrative and liaison support for Compliance, Sales Quality, and Service Innovation teams. Monitor and resolve system exceptions, audit lead requests, generate ad-hoc reports, diagnose data anomalies, escalate training needs, support operations projects and post-implementation activities, and recommend process improvements to enhance workflow and field network performance.

The Jr. Technical Architect will design and manage enterprise-scale architectures, collaborate with stakeholders, optimize system performance and leverage AI tools while ensuring architectural integrity during implementation.