Teams at Cydcor

Support customer success by identifying, tracking, and resolving service issues, analyzing data to spot trends, recommending process improvements, coaching field sales teams, and partnering with internal stakeholders to improve resolution effectiveness and customer satisfaction metrics.

Support customer success and sales quality by identifying and resolving service issues, analyzing data to spot trends, recommending process improvements, coaching field teams, and collaborating across internal stakeholders to improve resolution effectiveness and customer satisfaction metrics.

Lead FP&A for a PE-backed/services-oriented organization: manage monthly reporting, budgeting, forecasting, consolidation, cost allocation, and margin analysis. Partner with department heads, improve reporting and billing processes, prepare board/investor materials, and lead and develop the FP&A team.