Jobs at Crisis Prevention Institute

Lead end-to-end talent acquisition, including sourcing, candidate assessment, stakeholder partnership, interview coordination, offer support, recruiting analytics, and process improvement. The role develops sourcing strategies and talent pipelines, advises hiring managers using labor-market and compensation data, ensures candidate engagement, maintains accurate ATS records, and supports HR policies and continuous improvement initiatives.

Manages a high-volume portfolio of small business renewals from outreach through completion. Responsibilities include customer communication, renewal risk identification, quote and agreement preparation, issue resolution, CRM and forecast maintenance, and collaboration with sales and support teams. The role focuses on retention, timely renewals, customer satisfaction, accurate documentation, and routing expansion opportunities.

Owns the customer journey for complex enterprise accounts, including onboarding, adoption, stakeholder relationships, business reviews, renewals, risk mitigation, account health, and expansion opportunity qualification. The role coordinates internal teams, manages CRM documentation and renewal forecasting, supports escalations, and represents the customer voice. It requires enterprise account management experience, strong communication and organizational skills, and the ability to influence cross-functionally.

Manages a high-volume portfolio of mid-market customers throughout onboarding, adoption, renewals, and expansion. Builds stakeholder relationships, maintains account plans, monitors account health, identifies risks, forecasts renewals, qualifies expansion opportunities, manages escalations, and collaborates cross-functionally to improve customer outcomes and retention. The role uses repeatable engagement processes, digital communication, and CRM documentation to achieve portfolio coverage, renewal, and growth targets.

Converts marketing-generated leads into qualified sales conversations through timely phone and email outreach. Qualifies prospect needs, routes leads according to segmentation rules, schedules appointments for Small Business Account Executives, and maintains accurate CRM records. The role manages high-volume inbound and lightly outbound activity, meets lead conversion metrics, collaborates with Sales and Marketing, and supports revenue growth through disciplined engagement and follow-up.

Leads the mid-market account management team and oversees post-sale customer outcomes, including adoption, retention, renewals, account health, risk mitigation, forecasting, and expansion opportunities. Develops account managers through coaching, performance management, and career development. Establishes scalable portfolio-management processes, CRM standards, operating rhythms, and customer engagement practices while partnering with Sales and cross-functional teams to improve customer satisfaction and business performance.

The Sales Development Representative generates new business pipeline through outbound prospecting, account research, stakeholder identification, personalized multi-channel outreach, lead qualification, and appointment setting for sales executives. The role maintains accurate CRM and sales-engagement records, collaborates with sales and marketing teams, and contributes to pipeline and revenue goals through consistent prospect engagement and effective handoffs.

Owns expansion revenue across existing customer accounts by identifying whitespace, prospecting stakeholders, conducting consultative discovery, presenting solutions, and closing opportunities. The role manages the full sales cycle, develops account growth plans, maintains pipeline and forecast accuracy in the CRM, and partners with Account Managers, Marketing, and internal teams to achieve quota and increase customer adoption.

Leads Account Executives responsible for expansion revenue within existing accounts. Owns team quotas, pipeline, forecasting, CRM discipline, account planning, and sales execution. Coaches sellers on consultative discovery, opportunity qualification, negotiation, and closing expansion deals. Partners with Account Management, Marketing, and other teams to drive customer growth, recruits and develops sales talent, reviews performance metrics, and communicates risks and opportunities to Sales leadership.

Leads the Enterprise Account Management team and oversees strategic post-sale relationships with complex enterprise customers. Responsibilities include coaching and developing account managers, managing account health, adoption, renewals, retention, risk mitigation, executive engagement, and expansion identification. The role partners with Sales and cross-functional leaders, improves forecast accuracy and CRM discipline, manages escalations, and establishes consistent account-planning and customer-outcome processes.

Owns revenue growth for CPI’s Small Business segment by converting BDR-generated appointments and proactively prospecting assigned accounts. Conducts consultative discovery, recommends solutions, manages opportunities through proposal and negotiation, closes sales, and maintains accurate pipelines and forecasts. Builds stakeholder relationships, manages high-volume customer interactions, collaborates with BDRs, and achieves quota and revenue targets.

Drives strategic B2B sales growth in education and healthcare by prospecting, managing complex sales cycles, negotiating contracts, presenting solutions, cultivating executive relationships, maintaining CRM pipelines, and closing new business. Partners cross-functionally to support implementations, reports market and sales insights to leadership, and represents CPI at industry events. The role requires consultative selling expertise, strong communication, travel throughout an assigned territory, and compliance with customer vendor credentialing requirements.

Drive end-to-end strategic sales initiatives for CPI training programs in education and healthcare markets. Responsibilities include prospecting, consultative selling, executive relationship management, contract negotiation, pipeline development, CRM forecasting, presentations, cross-functional implementation support, market analysis, leadership reporting, and event representation. The role focuses on winning new business, managing complex sales cycles, and achieving revenue targets across an assigned territory.

Leads a new-business sales team responsible for net-new revenue growth across education and healthcare markets. Provides coaching, manages pipeline generation and forecasting, drives outbound sales execution, supports complex negotiations, and develops scalable sales processes. Partners cross-functionally to improve market penetration, customer experience, and sales performance while building a high-accountability, results-driven culture.

Provides timely, accurate customer and Certified Instructor support through telephone and email. Resolves inquiries, processes event registrations and product orders, handles credit card payments, makes outbound calls, generates renewal and certification leads, and maintains strong first-contact resolution. Uses CRM, Great Plains, and knowledge management systems while following CPI policies and PCI compliance standards. The role requires excellent communication, problem-solving, organization, attendance, and collaboration skills.

Lead commercialization for CPI's product portfolio: define positioning, pricing, go‑to‑market strategy, launches, sales enablement, and cross‑functional alignment to drive adoption, retention, and revenue growth.

The Strategic Account Executive II drives growth by expanding CPI's training programs through strategic sales initiatives, targeted engagement, and consultative selling in education and healthcare markets.

The Enterprise Sales Executive sells CPI training programs to large educational organizations, managing the sales process from prospecting to contract execution while retaining existing customers.

The Enterprise Sales Executive is tasked with selling CPI training programs to large healthcare organizations, managing the sales process, developing new business, and driving successful sales conversions while fostering client relationships.

The Enterprise Sales Executive sells CPI training programs to large educational organizations, manages sales processes, and develops new business while retaining existing clients.