Teams at Crisis Prevention Institute

Leads a new-business sales team responsible for net-new revenue growth across education and healthcare markets. Provides coaching, manages pipeline generation and forecasting, drives outbound sales execution, supports complex negotiations, and develops scalable sales processes. Partners cross-functionally to improve market penetration, customer experience, and sales performance while building a high-accountability, results-driven culture.

Provides timely, accurate customer and Certified Instructor support through telephone and email. Resolves inquiries, processes event registrations and product orders, handles credit card payments, makes outbound calls, generates renewal and certification leads, and maintains strong first-contact resolution. Uses CRM, Great Plains, and knowledge management systems while following CPI policies and PCI compliance standards. The role requires excellent communication, problem-solving, organization, attendance, and collaboration skills.

The Small Business Account Executive drives full-cycle sales for small businesses, managing leads, presenting solutions, and ensuring revenue growth through targeted strategies.