Teams at Crisis Prevention Institute

Lead end-to-end talent acquisition, including sourcing, candidate assessment, stakeholder partnership, interview coordination, offer support, recruiting analytics, and process improvement. The role develops sourcing strategies and talent pipelines, advises hiring managers using labor-market and compensation data, ensures candidate engagement, maintains accurate ATS records, and supports HR policies and continuous improvement initiatives.

Manages a high-volume portfolio of small business renewals from outreach through completion. Responsibilities include customer communication, renewal risk identification, quote and agreement preparation, issue resolution, CRM and forecast maintenance, and collaboration with sales and support teams. The role focuses on retention, timely renewals, customer satisfaction, accurate documentation, and routing expansion opportunities.

Owns the customer journey for complex enterprise accounts, including onboarding, adoption, stakeholder relationships, business reviews, renewals, risk mitigation, account health, and expansion opportunity qualification. The role coordinates internal teams, manages CRM documentation and renewal forecasting, supports escalations, and represents the customer voice. It requires enterprise account management experience, strong communication and organizational skills, and the ability to influence cross-functionally.