Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.
As a member of the team, you can expect to:
- Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
- Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
- Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.
The Manager of Revenue Operations is responsible for building the systems, insights, and operational rigor across sales, marketing, and customer operations to ensure revenue scales efficiently. The manager translates strategy into actionable outcomes, removes barriers across the organization, and drives visibility into performance. This role will accelerate growth, improve forecasting accuracy, increase revenue predictability, and collaborate closely with both internal and external stakeholders to ensure that the sales organization is aligned with the right objectives and priorities.
What You Get To Do Everyday:
- Translate revenue strategy into actionable plans, processes, and metrics.
- Prepare executive-level reporting, dashboards, and insights.
- Identify barriers and implement process improvements across sales, marketing, and customer operations.
- Standardize and optimize sales stages, qualification criteria, and deal workflows.
- Improve lead quality and conversion rates in partnership with marketing.
- Manage and optimize CRM as the source of truth and ensure the sales organization’s compliance with CRM data standards.
- Build and optimize deal standards and sales process discipline.
- Proactively identify opportunities for improving the sales process and partner with sales management to maintain process quality.
- Support territory planning, account assignments, and capacity modeling.
- Assist sales management in understanding any inconsistencies in the sales process.
- Monitor the accuracy and distribution of sales reports, suggesting revisions and aiding in the development of new reporting tools.
- Establish strong relationships with key management personnel and departments to develop sales incentive compensation programs.
- Lead, develop, and mentor team members in various functional areas.
- Make financially responsible and accountable business decisions in accordance with organizational policies and procedures.
- 5+ years in Revenue Operations, Sales Operations, or similar roles.
- Experience managing analytically rigorous initiatives.
- Proven ability to build forecasts, dashboards, and data models.
- Strong experience with CRM systems.
- Demonstrated project management skills.
- Excellent communication skills with the ability to influence both senior stakeholders and cross-functionally.
- Possess exceptional teambuilding abilities, capable of attracting, nurturing, and retaining a highly efficient team.
- Display remarkable leadership qualities, effectively delegating responsibilities and authority, while motivating individuals to determine their own approach to achieving goals and resolving problems.
- Demonstrate well-honed interpersonal skills, adept at negotiation, writing, speaking, and listening
- Exhibit a strong business acumen and the ability to think strategically.
- Experience managing CRM software and sales productivity.
- Comprehensive compensation package
- Comprehensive benefits package
- 401k
- PTO
- Health & Wellness Days
- Paid Volunteer Time Off
- Continuing education and training
- Hybrid or remote work schedule
- Paid Parental Leave
Skills Required
- 5+ years in Revenue Operations, Sales Operations, or similar roles
- Experience managing analytically rigorous initiatives
- Proven ability to build forecasts, dashboards, and data models
- Strong experience with CRM systems
- Demonstrated project management skills
- Excellent communication skills with ability to influence senior stakeholders and cross-functionally
- Possess exceptional teambuilding abilities and leadership qualities
- Well-honed interpersonal skills (negotiation, writing, speaking, listening)
- Strong business acumen and strategic thinking
- Experience managing CRM software and sales productivity
What We Do
Since 1980, the Crisis Prevention Institute has helped millions of individuals begin a journey of positive, supportive, and empathic caring for people of all ages. • We believe in the power of empathy, compassion, and meaningful connections. • We consider personal safety and security the antidotes to fear and anxiety; and that listening leads to understanding. • We know when those who care for others feel prepared and confident in their abilities, they can make the world a better place. CPI’s crisis prevention training gives professionals the confidence to prevent and respond to workplace violence. With a focus on healthcare, education, human services, and dementia care, CPI sets the standard for best practices in evidence-based workplace violence prevention. Our training is designed to support the safety and well-being of both staff and those in their care. We teach the skills that help professionals de-escalate verbal and physical crises in the workplace, with an array of solutions that address the full spectrum of risk levels. Solutions Nonviolent Crisis Intervention® Training: Nonviolent Crisis Intervention Training focuses on verbal de-escalation and early intervention, giving staff an effective framework for decision making and problem solving, as well as teaching safe disengagements and physical interventions that can be implemented with the least use of force, providing the safest environment for all parties involved. Verbal Intervention™ Training: This program is ideal for organizations that have a hands-off policy, and for staff members who don’t experience higher risk situations requiring physical interventions, instilling the confidence and skills to verbally respond to disruptive behaviors, and prevent further escalation. To learn more about CPI and our full offering of industry-leading solutions, visit us today at crisisprevention.com.
