Crisis Prevention Institute (CPI) is the worldwide leader in evidence‑based de‑escalation training, crisis prevention, and dementia care services. Our programs equip professionals with the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve trained more than 17 million people across service‑oriented industries including education, health care, behavioral health, long‑term care, human services, security, corporate, and retail.
At CPI, we are committed to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. This philosophy is central to everything we do and traces back to our beginning.
As a Member of the Team, You Can Expect To:- Make a meaningful impact through your work — you’ll be proud to share what you do.
- Gain significant career experience within a fast‑growing organization — from entry‑level roles to executive leadership.
- Feel fulfilled and have fun — we work hard, build meaningful relationships, and celebrate wins together.
The Manager of Revenue Operations is responsible for building the systems, insights, and operational rigor across sales, marketing, and customer operations to ensure revenue scales efficiently. This role translates strategy into actionable outcomes, removes organizational barriers, and drives visibility into performance. The Manager will accelerate growth, improve forecasting accuracy, increase revenue predictability, and collaborate closely with internal and external stakeholders to ensure the sales organization is aligned with the right objectives and priorities.
What You Get To Do Every Day:- Translate revenue strategy into actionable plans, processes, and metrics.
- Prepare executive‑level reporting, dashboards, and insights.
- Identify barriers and implement process improvements across sales, marketing, and customer operations.
- Standardize and optimize sales stages, qualification criteria, and deal workflows.
- Improve lead quality and conversion rates in partnership with marketing.
- Manage and optimize CRM as the source of truth, ensuring compliance with CRM data standards.
- Build and optimize deal standards and sales process discipline.
- Proactively identify opportunities to improve the sales process and partner with sales leadership to maintain process quality.
- Support territory planning, account assignments, and capacity modeling.
- Assist sales management in diagnosing inconsistencies in the sales process.
- Monitor accuracy and distribution of sales reports, recommending revisions and supporting new reporting tools.
- Establish strong relationships with key leaders to develop sales incentive compensation programs.
- Lead, develop, and mentor team members across functional areas.
- Make financially responsible and accountable business decisions aligned with organizational policies.
- 5+ years in Revenue Operations, Sales Operations, or similar roles.
- Experience managing analytically rigorous initiatives.
- Proven ability to build forecasts, dashboards, and data models.
- Strong experience with CRM systems.
- Demonstrated project management skills.
- Excellent communication skills with the ability to influence senior stakeholders and collaborate cross‑functionally.
- Exceptional team‑building abilities with the capability to attract, develop, and retain high‑performing talent.
- Strong leadership skills with effective delegation and motivational abilities.
- Well‑developed interpersonal, negotiation, writing, speaking, and listening skills.
- Strong business acumen and strategic thinking.
Experience managing CRM software and sales productivity tools.
- Comprehensive compensation package
- Comprehensive benefits package
- 401(k)
- PTO
- Health & Wellness Days
- Paid Volunteer Time Off
- Continuing education and training
- Hybrid or remote work schedule
- Paid Parental Leave
Skills Required
- 5+ years in Revenue Operations, Sales Operations, or similar roles
- Experience managing analytically rigorous initiatives
- Proven ability to build forecasts, dashboards, and data models
- Strong experience with CRM systems
- Demonstrated project management skills
- Excellent communication skills with ability to influence senior stakeholders and cross-functionally
- Possess exceptional teambuilding abilities and leadership qualities
- Well-honed interpersonal skills (negotiation, writing, speaking, listening)
- Strong business acumen and strategic thinking
- Experience managing CRM software and sales productivity
What We Do
Since 1980, the Crisis Prevention Institute has helped millions of individuals begin a journey of positive, supportive, and empathic caring for people of all ages. • We believe in the power of empathy, compassion, and meaningful connections. • We consider personal safety and security the antidotes to fear and anxiety; and that listening leads to understanding. • We know when those who care for others feel prepared and confident in their abilities, they can make the world a better place. CPI’s crisis prevention training gives professionals the confidence to prevent and respond to workplace violence. With a focus on healthcare, education, human services, and dementia care, CPI sets the standard for best practices in evidence-based workplace violence prevention. Our training is designed to support the safety and well-being of both staff and those in their care. We teach the skills that help professionals de-escalate verbal and physical crises in the workplace, with an array of solutions that address the full spectrum of risk levels. Solutions Nonviolent Crisis Intervention® Training: Nonviolent Crisis Intervention Training focuses on verbal de-escalation and early intervention, giving staff an effective framework for decision making and problem solving, as well as teaching safe disengagements and physical interventions that can be implemented with the least use of force, providing the safest environment for all parties involved. Verbal Intervention™ Training: This program is ideal for organizations that have a hands-off policy, and for staff members who don’t experience higher risk situations requiring physical interventions, instilling the confidence and skills to verbally respond to disruptive behaviors, and prevent further escalation. To learn more about CPI and our full offering of industry-leading solutions, visit us today at crisisprevention.com.
