Crisis Prevention Institute, Inc. (CPI) is the worldwide leader in evidence‑based de‑escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people across service‑oriented industries including education, health care, behavioral health, long‑term care, human services, security, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. This philosophy is central to everything we do and traces back to our beginning.
As a member of the team, you can expect to:
- Make a difference through your work — You’ll be proud to tell your family and friends what you do.
- Gain significant career experience within a fast‑growing organization — From entry‑level roles to executive leadership.
- Feel fulfilled and have fun — We work hard but make time to build meaningful relationships and celebrate wins.
The Director of Content & Production Operations leads the team and systems that turn CPI’s product roadmap into high-quality training that is localized, tailorable, and fast to market, as CPI shifts to digital-first, print-supported learning materials. This player-coach owns both the LCMS content model that enables reuse and variants and the production operation that builds and ships every format from a single source.
What You Get to Do Every Day:
- Design and own CPI’s content model in the LCMS, including component structure, metadata, taxonomy, and reuse and variant rules. One source should be tailorable by industry and audience, localizable by language, and publishable to eLearning, digital, and print outputs.
- Lead the LCMS partnership: implementation direction, roadmap influence, and escalation.
- Lead and develop a team of eLearning developers, a senior multimedia specialist, an LMS administrator, and a Learning Standards & Compliance Lead to build CPI’s training content.
- Translate the product roadmap into a production plan. Sequence builds and updates against committed release dates, and flag capacity risk early.
- Partner with training product teams, product management, and program managers on intake, scope, and release timing. Partner with software product teams on LCMS, authoring, and platform requirements.
- Run intake and specification gating so work enters production ready to build, and send back work that isn’t.
- Partner with program manager to run production in agile methodologies. Measure cycle time and rework, and shorten time to market without lowering quality.
- Enforce instructional quality, brand, accessibility, and compliance standards at the point of authoring rather than in end-of-line review.
- Own the production capacity model, forecasting, and cost per output unit. Provide capacity to Custom Solutions at a published internal rate.
- Manage third-party production partners on scope, service levels, and unit economics.
- Lead the foundational content model, templates, and workflows in year one while scaling the team to own them.
- Perform other position-related duties as assigned.
What You Won't Own:
- What CPI trains (learning objectives, curriculum, instructional design). You will heavily partner with Product Management.
- The visual design system, which is owned by UX Design & Research.
- Engineering and platform infrastructure, which sit in the Technology organization.
You Need to Have:
- Bachelor's degree in information science, technical communication, instructional technology, or a related field.
- 10+ years in content, production, or delivery operations, including 5+ years leading teams.
- Demonstrated ownership of a structured or component-based content model.
- Production LCMS/CCMS experience, including partnering with a vendor on implementation.
- Production or delivery operations leadership in content, agency, media, or services.
- Third-party vendor management, including holding partners to commitments.
- Capacity planning and forecasting under variable demand.
- Comfort declining incomplete requests from senior stakeholders.
- Judgment to iterate on validation but not on the foundation. The first version of a content model must be substantially right.
- Ability to explain architecture decisions to executives in terms of cost, schedule, and risk.
- Working knowledge of SCORM, WCAG AA, and multi-output publishing (print, PDF, LMS).
We’d Love to See:
- Localization at the structural level.
- Standing up a capability that did not previously exist.
- Xyleme or a comparable XML-based authoring environment.
- Training, certification, or regulated-content environments.
- Comprehensive compensation package
- Comprehensive benefits package
- 401k
- PTO
- Health & Wellness Days
- Paid Volunteer Time Off
- Continuing education and training
- Hybrid / Remote work schedule
- Paid Parental Leave
Skills Required
- Bachelor's degree in information science, technical communication, instructional technology, or a related field; equivalent experience considered.
- 10+ years of experience in content, production, or delivery operations.
- 5+ years of experience leading teams.
- Experience owning a structured or component-based content model.
- Production LCMS or CCMS experience, including vendor implementation partnership.
- Production or delivery operations leadership in content, agency, media, or services.
- Third-party vendor management experience.
- Capacity planning and forecasting under variable demand.
- Ability to manage incomplete requests and explain architecture decisions to executives in terms of cost, schedule, and risk.
- Working knowledge of SCORM, WCAG AA, and multi-output publishing across print, PDF, and LMS formats.
- Experience with localization at the structural level.
- Experience standing up a new organizational capability.
- Experience with Xyleme or a comparable XML-based authoring environment.
- Experience in training, certification, or regulated-content environments.
What We Do
Since 1980, the Crisis Prevention Institute has helped millions of individuals begin a journey of positive, supportive, and empathic caring for people of all ages. • We believe in the power of empathy, compassion, and meaningful connections. • We consider personal safety and security the antidotes to fear and anxiety; and that listening leads to understanding. • We know when those who care for others feel prepared and confident in their abilities, they can make the world a better place. CPI’s crisis prevention training gives professionals the confidence to prevent and respond to workplace violence. With a focus on healthcare, education, human services, and dementia care, CPI sets the standard for best practices in evidence-based workplace violence prevention. Our training is designed to support the safety and well-being of both staff and those in their care. We teach the skills that help professionals de-escalate verbal and physical crises in the workplace, with an array of solutions that address the full spectrum of risk levels. Solutions Nonviolent Crisis Intervention® Training: Nonviolent Crisis Intervention Training focuses on verbal de-escalation and early intervention, giving staff an effective framework for decision making and problem solving, as well as teaching safe disengagements and physical interventions that can be implemented with the least use of force, providing the safest environment for all parties involved. Verbal Intervention™ Training: This program is ideal for organizations that have a hands-off policy, and for staff members who don’t experience higher risk situations requiring physical interventions, instilling the confidence and skills to verbally respond to disruptive behaviors, and prevent further escalation. To learn more about CPI and our full offering of industry-leading solutions, visit us today at crisisprevention.com.
