Jobs at Continental Service Group, LLC

Supports the marketing team by coordinating RFPs, sales proposals, client programs, social media, website updates, email campaigns, advertising, direct mail, trade shows, corporate events, and promotional materials. Creates and manages marketing communications, graphics, photos, videos, and content while ensuring alignment with company goals and compliance requirements. Requires strong communication, creativity, computer skills, independent judgment, and up to 15% travel.

Assists with developing, automating, and maintaining predictive and descriptive models using company data assets. Performs data mining, statistical analysis, forecasting, and ad hoc analysis to support consumer collection analytics and executive decision-making. Collaborates with IS, Finance, Operations, business leaders, peers, and vendors on data and system projects, process improvements, and decision-support solutions.

Supports Operations and IT teams through business requirements gathering, process improvement, system testing, workflow analysis, compliance remediation, documentation, reporting, and CCMS enhancement initiatives. Acts as a subject matter expert on business processes, regulations, and system functionality while validating solutions and troubleshooting issues.

Supports the development, deployment, monitoring, documentation, and continuous improvement of AI and intelligent automation solutions. Translates business challenges into practical AI, analytics, reporting, and automation tools; evaluates data readiness and quality; develops dashboards and KPIs; researches emerging technologies; and collaborates with Finance, IT, Operations, Compliance, and other teams. The role also supports responsible AI, data governance, security, compliance, testing, process transformation, and technology modernization initiatives.

Supports and improves the organization’s application landscape by developing, testing, implementing, and maintaining custom and commercial applications. Troubleshoots production issues, creates ETL and software solutions, writes SQL and application code, produces reports and documentation, trains users, and ensures data integrity. The role also provides application support, participates in projects, mentors team members, and provides rotating on-call support.

The Applications Analyst IV designs, develops, configures, maintains, and troubleshoots business and IT applications throughout the software development lifecycle. The role translates business needs into technical solutions, leads cross-functional implementations, supports production systems, ensures data integrity, creates documentation and reports, and provides end-user support. Responsibilities also include mentoring team members, maintaining application expertise, participating in strategic initiatives, and providing rotating on-call support.

Manage delinquent accounts using a consultative approach, gather consumer financial information, negotiate repayment solutions, maintain documentation, perform skip-tracing, update records, and meet collection and productivity goals. The role requires high-volume phone work, strong communication, confidentiality, compliance with company procedures, state collections licensure, and eligibility to obtain government clearance. This is a remote position limited to candidates in specified states and regions.

Develops, enhances, configures, and supports custom and commercial applications throughout the software development lifecycle. Responsibilities include ETL/SSIS development, SQL stored procedures, troubleshooting production issues, quality control, reporting, technical documentation, user support, and collaboration with business stakeholders. Provides mentoring to junior team members, participates in project initiatives, supports application improvements, and provides rotating on-call support.

Director of Business Development responsible for generating new revenue by selling complex BPO, contact center, customer care, servicing, and customer experience solutions. The role develops enterprise opportunities, builds executive relationships, leads RFP and procurement processes, manages pipelines and forecasts, and closes multi-year engagements. Target markets include higher education, financial services, utilities, healthcare, and other large enterprises. The position requires extensive travel, consultative selling expertise, and collaboration with operations, technology, legal, compliance, and executive teams.