Jobs at ConnectWise

Create and maintain automated tests from manual test cases, focusing on API automation with the Karate Framework. Test API, web, and mobile apps, develop CI-integrated test suites, reproduce and diagnose bugs, produce test artifacts, and collaborate with engineering to ensure release quality.

Lead frontend platform architecture and design-system strategy using React and TypeScript. Build scalable component libraries, DX tooling, monorepo and CI/CD pipelines, and optimize performance (Core Web Vitals). Define micro-frontend integration, enforce security/compliance, mentor senior engineers, and represent frontend decisions across product and executive stakeholders.

Develop and maintain scalable React-based front-end applications and shared component libraries. Ensure accessibility, performance, responsive design, testing, CI/CD, and collaboration with product, UX, and backend teams. Improve developer experience and own modules or feature areas.

Design, develop, and maintain UI and API automation for IAM/AuthZ/STS components using Karate, Python, and modern frameworks. Validate authentication flows (OAuth/OIDC, MFA, SSO), integrate tests into CI/CD, perform manual/exploratory testing, analyze failures, and contribute to quality metrics and process improvements.

Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems. Debugs production issues across stacks, supports engineering teams, reviews code, and improves engineering standards, tooling, and processes. Participates in testing, documents research findings, and mentors teammates while meeting delivery timelines and quality standards.

The Software Support Specialist II assists ConnectWise partners by diagnosing and resolving product issues, providing high-quality support, and collaborating with cross-functional teams.

Manage and grow partner accounts within a designated territory, drive sales and retention, qualify pipeline, forecast revenue, negotiate contracts, collaborate with cross-functional teams, and report on renewals, churn, and satisfaction.

Serve as trusted HR advisor supporting leaders and employees on employee relations, performance management, organizational effectiveness, HRIS data and compliance, and HR program improvements across U.S. and international teams.

Design and execute account-based marketing plays for priority accounts. Build tiered target lists, orchestrate multi-channel campaigns (paid, outbound, mail, events), map buying committees, partner with Sales/SDRs/Demand Gen, and report on pipeline and account engagement.

Lead product strategy and roadmap for AI-driven features and workflow automation on the ConnectWise platform. Translate customer and data insights into requirements, prioritize backlogs, select AI platforms/tools, and collaborate with engineering, data, and AI/ML teams to deliver scalable solutions. Monitor adoption and performance, optimize workflows through AI, and represent product strategy to partners and stakeholders.

The Technical Services Specialist supports partners by troubleshooting software issues, documenting interactions, and providing solutions in a timely manner.

The Account Executive is responsible for acquiring new partners, expanding the partner base, and selling software solutions while managing the sales cycle from start to finish.

The Sales Development Representative generates new business opportunities, qualifies leads, and collaborates with the sales team to drive growth.

Support sales by assessing customer needs, delivering technical demonstrations and proofs-of-concept, producing RFP/RFQ input, training clients, and driving pipeline and adoption through consultative solution recommendations.

Partner with sales to assess customer needs, deliver technical demonstrations and proofs-of-concept, produce RFP/RFQ responses, train clients, and recommend solutions. Drive pipeline, provide product expertise across teams, and support implementation and onboarding to ensure successful product adoption.

The Senior Salesforce Administrator leads Salesforce development, manages system administration, supports users, and implements new processes for CRM operations.

Design, develop, and deploy production-ready AI/ML solutions focused on RAG, Agentic AI, and MCP. Build and optimize models, scalable data pipelines, and REST APIs (Python). Integrate LLMs, vector databases, and embeddings; ensure reliability via testing, CI/CD, and cloud services. Collaborate cross-functionally and document designs and research.

The Regional Sales Manager develops relationships with partners, drives sales growth, manages revenue activities, and collaborates to meet client objectives and expand growth.

Sell ConnectWise software to acquire and expand partner accounts within a territory. Manage full sales cycle, prospect via calls and email, meet sales targets, negotiate contracts, maintain pipeline, and support cross-functional teams.

Drive new-business acquisition of MSPs and IT/security partners. Own the full sales cycle from high-volume outbound prospecting to demos, business cases, negotiation and close. Build and manage pipeline, demonstrate ROI, meet margin/pricing standards (avg $15K ARR, ~85 deals/year), collaborate with Sales Engineers, Marketing and Partner Success, and coach teammates.