Jobs at ConnectWise

Generate new business by qualifying leads and prospecting accounts through outbound calling, email, and social strategies. Qualify pain points, set qualified meetings for sales, support the sales team, stay current on products, and drive pipeline growth.

Develops and maintains large-scale production services, web applications, data pipelines, and streaming systems using Go and distributed databases. Diagnoses production issues across the technology stack, writes and reviews code, participates in testing and certification, and improves engineering standards, tooling, and processes. Collaborates with cross-functional teams to deliver reliable software while researching technologies, documenting findings, and supporting engineering teams.

Provides technical support to software partners through email, phone, chat, cases, and remote sessions. Diagnoses and resolves product issues, monitors service failures, documents troubleshooting, maintains knowledge bases, escalates defects and urgent incidents, and collaborates with cross-functional teams. The role also evaluates partner business challenges, communicates product updates, and recommends solutions using documented best practices.

Creates and maintains automated tests for API, web, mobile, and database-backed applications. Responsibilities include designing test suites, executing and diagnosing tests, reproducing and verifying bug fixes, preparing test artifacts, assessing release readiness, and collaborating with engineering teams in an Agile environment. The role requires coding in Java, Python, or C#, automation experience, and onsite work in Mumbai.

Drives software quality across web, API, cloud, and microservices applications. Designs and executes comprehensive testing strategies, develops Python-based automation frameworks, validates APIs and databases, integrates tests into CI/CD pipelines, and manages defects through resolution. Collaborates with Product, Engineering, and DevOps teams in an Agile environment, mentors junior engineers, and applies AI-powered development tools and modern quality engineering practices to improve coverage, reliability, and release quality.

Manages and grows a portfolio of 50–200 managed service provider partners. Responsibilities include cross-selling and upselling, leading sales cycles and negotiations, developing account plans, maintaining CRM records and forecasts, achieving sales quotas, and collaborating with distribution, marketing, customer success, technical support, and product teams. Spanish fluency is essential, with up to 20% travel required.

Manage and grow a portfolio of 50–200 managed service provider partners. Drive recurring revenue through cross-selling and upselling, lead sales cycles through negotiation and implementation, develop account strategies, maintain CRM records and forecasts, collaborate with distribution and internal teams, and achieve annual sales quotas. Italian fluency, business English, MSP or technology service provider knowledge, and at least 5 years of account management experience are required. Up to 20% travel may be required.

Leads strategy and execution for customer retention, expansion, product adoption, and lifecycle engagement in a B2B SaaS environment. Builds signal-driven programs using product usage, health scores, behavioral data, and lifecycle milestones. Partners across Customer Success, Product, Revenue, and Demand Generation, supports customer advocacy, owns growth-related metrics, and builds a customer marketing team.

Creates and maintains automated tests for API, web, network, and database-backed applications. Develops test suites within continuous integration pipelines, executes and diagnoses tests, reproduces defects, verifies fixes, and assesses release readiness. Collaborates with Engineering on requirements, designs, usability, quality standards, and risk mitigation. Produces test plans, cases, procedures, and reports while researching issues and recommending solutions.

Acquire and expand software partners by managing the full sales cycle from prospecting through close. Responsibilities include cold outreach, account qualification, pipeline development, value-based selling, contract negotiation, achieving quarterly sales targets, and selling to and through existing customers. The role also researches opportunities, collaborates with cross-functional teams, and may coach or delegate work to colleagues.

Lead and execute demand generation strategy for internal IT buyers: build GTM playbook, run integrated inbound/outbound campaigns, own pipeline metrics and reporting, partner with Sales/Rev Ops/Marketing to drive pipeline and revenue.

Manages a portfolio of 50–200 MSP partner accounts, driving retention, recurring revenue, cross-sell, and upsell growth. Leads sales cycles through negotiation, implementation, and closure; develops account strategies; maintains CRM records, forecasts, and pipelines; collaborates with distribution, marketing, customer success, sales engineering, support, and product teams; and achieves annual sales quotas. Italian fluency and up to 20% travel are required.

Manages and grows a portfolio of 50–200 managed service provider partners across a designated region. Responsibilities include account planning, retention, cross-selling, upselling, contract negotiation, forecasting, CRM recordkeeping, quota achievement, and collaboration with marketing, customer success, sales engineering, technical support, product, and distribution teams. The role requires consultative selling, extensive outbound calling, Spanish fluency, and up to 20% travel.

Architect and develop large-scale, cloud-native services and real-time systems. Lead SDLC, mentor engineers, drive AI-augmented development, ensure operational excellence, testing, and security compliance.

Develop and maintain Python-based automated tests for backend services, REST APIs, integrations, and network or infrastructure systems. Responsibilities include creating test suites, diagnosing and reproducing defects, verifying fixes, supporting continuous integration, documenting test plans and results, assessing release readiness, and collaborating with engineering teams. The role emphasizes API and backend testing rather than browser or UI automation, with troubleshooting across Linux, databases, networks, logs, and virtualized environments.

Designs and executes comprehensive software testing across functional, integration, regression, and end-to-end scenarios. Documents and validates defects, collaborates with developers and product teams, participates in Agile planning and release activities, contributes to test automation, analyzes test results, and improves QA processes and standards.

Sell ConnectWise software to acquire and expand partner accounts within a territory. Manage full sales cycle, prospect via calls and email, meet sales targets, negotiate contracts, maintain pipeline, and support cross-functional teams.

Designs, builds, and optimizes machine learning models and infrastructure, develops production-grade ML services and data pipelines, conducts research and evaluation, implements LLM fine-tuning and RAG solutions, and partners cross-functionally to translate business requirements into deployable ML deliverables.

Build and manage scalable post-sale customer marketing programs across onboarding, activation, adoption, value realization, modernization, renewal readiness, and expansion. Use product usage, customer health, education engagement, and intent signals to segment partners, trigger lifecycle communications, align cross-functional handoffs, and measure program impact on retention, expansion, and ARR.

Manage end-to-end commission administration: configure and audit plans in CaptivateIQ, calculate and reconcile payouts, produce statements and reporting, resolve disputes, support plan design and governance, and drive process improvements across Sales, Finance, Revenue Operations, HR, Legal, and Payroll.