Jobs at ConnectWise

Supports ConnectWise partners by diagnosing, troubleshooting, documenting, and resolving software issues through email, phone, chat, cases, and remote sessions. Maintains product knowledge bases, manages support queues, escalates complex issues and software defects, communicates product updates, and collaborates with Engineering and other teams. Provides guidance to junior team members and helps partners identify operational improvements using business data.

Develop and execute integrated go-to-market strategies for assigned markets. Responsibilities include product positioning, messaging, market and competitive research, sales enablement, demand generation, product demonstrations, marketing performance analysis, stakeholder alignment, and launch planning. The role partners cross-functionally with product, sales, leadership, and marketing teams to identify customer needs, communicate product value, support expansion into new markets, and improve product commercialization outcomes.

Leads a global Product Management team responsible for integrated platforms, product strategy, requirements, lifecycle management, and timely product releases. Partners with customers, engineering, marketing, sales, executives, and strategic providers to define market needs, prioritize initiatives, improve user experiences, and deliver software solutions. Manages and develops product managers, oversees cross-functional execution, supports go-to-market activities, and represents the company at customer and industry events.

Provides technical support to software partners through email, phone, chat, cases, and remote sessions. Diagnoses and resolves product issues, monitors service failures, documents troubleshooting, maintains knowledge bases, escalates defects and urgent incidents, and collaborates with cross-functional teams. The role also evaluates partner business challenges, communicates product updates, and recommends solutions using documented best practices.

Owns EMEA channel marketing strategy and execution to generate partner-driven demand, pipeline, revenue, and solution adoption. Manages distributor and partner relationships, integrated campaigns, MDF and co-op investments, budgets, reporting, and ROI measurement. Coordinates with sales, product marketing, digital, finance, and operations while translating global partner programs into regional activation plans. Requires strong commercial judgment, analytical skills, stakeholder management, and experience across multiple EMEA markets.

Leads ConnectWise’s content strategy and corporate communications function, including narrative governance, editorial direction, executive communications, thought leadership, PR, internal and partner communications, social engagement, crisis readiness, reputation analytics, and content operations. Manages a multidisciplinary team, advises executives, builds communications workflows and governance, oversees reporting and AI-enabled processes, and aligns messaging with brand, product, partner, and revenue priorities.

Leads a global product management organization, setting strategy, managing multiple teams, and aligning product roadmaps with company objectives. Oversees product lifecycle management, market and customer research, requirements definition, UX validation, product launches, analytics platforms, and go-to-market support. Partners with engineering, sales, marketing, executives, customers, and strategic providers to deliver software products that address business needs. Requires strong leadership, communication, technical documentation, project management, and analytical skills.

Develops and maintains large-scale production services, web applications, data pipelines, and streaming systems. Designs, codes, tests, debugs, and validates software while supporting engineering teams and improving standards, tooling, and processes. Collaborates cross-functionally, researches and documents findings, resolves production issues across the technology stack, and maintains current software development knowledge.

Develop and maintain large-scale production services, web applications, data pipelines, and streaming systems. Debug production issues, evaluate code quality, participate in software testing, and improve engineering standards, tooling, and processes. Collaborate with cross-functional teams to deliver timely, compliant software designs, code, and tests while researching and documenting findings.

Lead and scale ConnectWise’s organic B2B social media strategy across corporate channels. Manage publishing, listening, analytics, community engagement, executive thought leadership, employee advocacy, event amplification, and social selling training. Use Sprinklr and AI-driven workflows to improve efficiency, content performance, and reporting. Translate complex technology concepts into compelling content for IT professionals, MSPs, customers, and technology leaders while monitoring trends and providing actionable insights.

Provides technical support to ConnectWise partners by diagnosing, troubleshooting, documenting, and resolving software issues through email, phone, chat, cases, and remote sessions. Maintains product knowledge, manages support queues, escalates complex or urgent issues, identifies software defects, contributes to knowledge-base content, supports junior team members, and communicates product updates. The role also evaluates operational challenges and business data to help partners optimize their strategies.

Generates new business opportunities through outbound calling, email, and social prospecting. Qualifies leads, uncovers business needs, identifies suitable software solutions, and schedules qualified meetings to build sales pipeline. Supports the sales team, maintains knowledge of products and industry trends, and may assist with training new colleagues.

Develops and maintains large-scale production services, web applications, data pipelines, and streaming systems using Go and distributed databases. Diagnoses production issues across the technology stack, writes and reviews code, participates in testing and certification, and improves engineering standards, tooling, and processes. Collaborates with cross-functional teams to deliver reliable software while researching technologies, documenting findings, and supporting engineering teams.

Creates and maintains automated tests for API, web, mobile, and database-backed applications. Responsibilities include designing test suites, executing and diagnosing tests, reproducing and verifying bug fixes, preparing test artifacts, assessing release readiness, and collaborating with engineering teams in an Agile environment. The role requires coding in Java, Python, or C#, automation experience, and onsite work in Mumbai.

Drives software quality across web, API, cloud, and microservices applications. Designs and executes comprehensive testing strategies, develops Python-based automation frameworks, validates APIs and databases, integrates tests into CI/CD pipelines, and manages defects through resolution. Collaborates with Product, Engineering, and DevOps teams in an Agile environment, mentors junior engineers, and applies AI-powered development tools and modern quality engineering practices to improve coverage, reliability, and release quality.

Manage and grow a portfolio of 50–200 managed service provider partners. Drive recurring revenue through cross-selling and upselling, lead sales cycles through negotiation and implementation, develop account strategies, maintain CRM records and forecasts, collaborate with distribution and internal teams, and achieve annual sales quotas. Italian fluency, business English, MSP or technology service provider knowledge, and at least 5 years of account management experience are required. Up to 20% travel may be required.

Leads strategy and execution for customer retention, expansion, product adoption, and lifecycle engagement in a B2B SaaS environment. Builds signal-driven programs using product usage, health scores, behavioral data, and lifecycle milestones. Partners across Customer Success, Product, Revenue, and Demand Generation, supports customer advocacy, owns growth-related metrics, and builds a customer marketing team.

Acquire and expand software partners by managing the full sales cycle from prospecting through close. Responsibilities include cold outreach, account qualification, pipeline development, value-based selling, contract negotiation, achieving quarterly sales targets, and selling to and through existing customers. The role also researches opportunities, collaborates with cross-functional teams, and may coach or delegate work to colleagues.

Manages a portfolio of 50–200 MSP partner accounts, driving retention, recurring revenue, cross-sell, and upsell growth. Leads sales cycles through negotiation, implementation, and closure; develops account strategies; maintains CRM records, forecasts, and pipelines; collaborates with distribution, marketing, customer success, sales engineering, support, and product teams; and achieves annual sales quotas. Italian fluency and up to 20% travel are required.

Develop and maintain Python-based automated tests for backend services, REST APIs, integrations, and network or infrastructure systems. Responsibilities include creating test suites, diagnosing and reproducing defects, verifying fixes, supporting continuous integration, documenting test plans and results, assessing release readiness, and collaborating with engineering teams. The role emphasizes API and backend testing rather than browser or UI automation, with troubleshooting across Linux, databases, networks, logs, and virtualized environments.