ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Sales Development Representative provides support for the sales team. This role is responsible for generating new business opportunities by qualifying leads and prospecting through existing business accounts to engage potential partners. This role works in partnership with the sales team to begin the forefront of the sales process. With your consent, reference checks will be conducted prior to receiving an offer.
Essential Duties and Responsibilities:
- Works collaboratively with sales executives to identify net-new sell-to opportunities
- Heavy emphasis on outbound, proactive calling to cultivate business (75+ calls per day)
- Uses industry insights and ConnectWise value propositions to generate business leads via cold call, email, and social strategies
- Uncovers business needs through a consultative approach to learn more about company objectives, pain points, processes, and opportunities for improvement
- Drives sales growth and pipeline by setting up qualified meetings
- Identifies the appropriate opportunity for the correct solution, stays up to date on new software and products
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to perform routine situations and procedures with limited supervision
- Excellent customer service skills
- Strong team player with ability to build positive and collaborative relationships within the ConnectWise organization
- Multi-task working in a fast paced, ever changing work environment
- Organized, self-motivated, eager
- Knowledge of the IT, Professional Services, Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP) markets
- Demonstrate exceptional positioning and qualification skills, with proven evidence of reaching sales objectives
- Strong, professional verbal and written communication skills
Educational/Vocational/Previous Experience Recommendations:
- Requires broad knowledge of job procedures and tools (Microsoft Suite and Salesforce and Outreach)
- Preferred: Experience or knowledge in Managed Services industry or inside sales/outbound sales
- Bachelor’s degree required in related field or equivalent business experience
- 1+ years of experience in relevant field
Working Conditions:
- Tampa, FL in office full time
- 0-10 % travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Skills Required
- Broad knowledge of job procedures and tools
- Experience or knowledge in Managed Services industry or inside sales/outbound sales
- Bachelor's degree in related field or equivalent business experience
- 1+ years of experience in relevant field
ConnectWise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConnectWise and has not been reviewed or approved by ConnectWise.
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Leave & Time Off Breadth — Time off is positioned as a standout part of the package, including “Flexible Time Off,” “Flex Friday’s,” and frequent references to an “Unlimited PTO” approach that is valued for flexibility.
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Healthcare Strength — Core medical, dental, and vision coverage is consistently included, with additional items like life insurance and pre-tax accounts such as HSA contributions; some descriptions also indicate a possibility of fully covered employee medical premiums in certain cases.
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Retirement Support — Retirement and longer-term financial benefits are present through a 401K/retirement plan and an employee stock purchase plan, which strengthens the overall rewards package beyond base salary.
ConnectWise Insights
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
