Jobs at Coda (coda.co)

Supports KYC onboarding, periodic reviews, remediation, documentation validation, merchant and publisher queries, case follow-ups, reporting, stakeholder coordination, and process improvements. The role requires accurate handling of sensitive information, timely issue resolution, and collaboration with commercial, compliance, finance, merchants, and distributors across regional and global teams.

Supports daily payment operations by preparing payout reports, validating transaction data, coordinating payment provider approvals and KYC activities, managing access rights, maintaining operational records, resolving discrepancies, and communicating status across internal and external stakeholders. The role also supports process improvements, controls implementation, and timely cross-functional handoffs during a six-month contract.

Supports Giftcloud client campaigns, including campaign setup, order processing, content onboarding, platform administration, reporting, and reward fulfillment. Communicates with clients and gift card providers, assists customer care with escalations and refunds, and improves customer care processes. The role requires accurate data handling, detailed administration, strong communication, problem-solving, and reliable performance in a fast-paced environment.

Support publishers and merchants through API integration, sandbox setup, testing, troubleshooting, UAT, go-live coordination, and post-launch operations. The role involves monitoring launch performance, configuring reporting through SFTP or webhooks, investigating discrepancies, maintaining documentation, and coordinating with Product, Engineering, Support, Compliance, and Finance teams. Strong communication in Mandarin and English is required to explain technical concepts to multilingual partners.

Lead Coda’s global corporate communications strategy across positioning, media relations, executive profiling, thought leadership, investor communications, reputation management, and internal communications. Build relationships with financial, business, and technology journalists across Singapore, Asia, and international markets. Counsel senior executives, develop compelling narratives, manage high-impact announcements, and lead AI-enabled content production and workflow improvements.

Senior Business Analyst responsible for strategic and commercial analysis across payment flows, paid marketing, customer retention, and product strategy. The role partners with senior executives to translate complex data into actionable recommendations, quantify commercial impact, develop customer and marketing models, and support experimentation. It also advances scalable Tableau and AI-enabled analytics, automates repeatable analysis, and improves data-driven decision-making across e-commerce operations.

Provide professional and empathetic customer support across email, web forms, live chat, social media, and messaging channels. Document interactions in CRM or ticketing systems, escalate complex issues, meet service-level agreements, monitor customer feedback, and improve FAQs and Zendesk knowledge content. The role requires strong communication, problem-solving, organization, product knowledge, and flexibility to work shifts, weekends, and holidays.

Lead product design vision and strategy across a portfolio of B2B commerce products. Define design principles, improve processes, translate concepts into user flows and UI designs, and maintain scalable design systems. Partner with product and engineering teams, manage competing priorities, and coach and mentor designers while influencing senior stakeholders and delivering customer-focused solutions with measurable business impact.

Manage international tax compliance across APAC and Europe, advise business teams on tax implications, coordinate tax audits and controversy matters, support tax structures and transfer pricing obligations, monitor global tax legislation, and optimize tax processes through technology and automation. The role partners extensively with Finance, Legal, Commercial, and Product teams across a global organization.

The role involves designing and developing scalable systems, collaborating with teams, debugging, and optimizing products while taking operational responsibility.

Lead a team of software engineers, own key systems, collaborate with product teams, coach members, and attract engineering talent while driving technology forward.

Lead a team of software engineers, design scalable systems, collaborate on product goals, and coach team members. Requires strong tech and leadership skills.

Lead a full-stack engineering team to deliver product and technical initiatives, recruit and mentor engineers, own key systems and roadmap, resolve technical challenges, ensure quality and timely delivery, and collaborate with Product and cross-functional teams to drive execution and technical direction.

Own commercial analytics and analytics engineering: translate business questions into structured analysis, build trusted dbt datasets and semantic metrics, create decision-ready dashboards, improve data quality, and partner with Commercial, Pay/Risk, Marketing, and Finance to drive business outcomes.

Design, build, and maintain a scalable full-stack platform using TypeScript, Next.js, NestJS and GraphQL. Implement CI/CD, observability, and cloud (AWS) solutions, perform code reviews, support on-call rota, and drive engineering improvements across the product.

Lead the product roadmap and outcomes for commerce products, turning strategy into execution. Work cross-functionally with Engineering, Design, Data, and GTM to ship features, define and measure success metrics, prioritize ruthlessly, remove blockers, and drive measurable business impact (revenue, retention, margin, market share). Be hands-on with customer research, data analysis, specs, prototyping, and stakeholder alignment.