Teams at Coda (coda.co)

Senior Business Analyst responsible for strategic and commercial analysis across payment flows, paid marketing, customer retention, and product strategy. The role partners with senior executives to translate complex data into actionable recommendations, quantify commercial impact, develop customer and marketing models, and support experimentation. It also advances scalable Tableau and AI-enabled analytics, automates repeatable analysis, and improves data-driven decision-making across e-commerce operations.

Provide professional and empathetic customer support across email, web forms, live chat, social media, and messaging channels. Document interactions in CRM or ticketing systems, escalate complex issues, meet service-level agreements, monitor customer feedback, and improve FAQs and Zendesk knowledge content. The role requires strong communication, problem-solving, organization, product knowledge, and flexibility to work shifts, weekends, and holidays.

Lead product design vision and strategy across a portfolio of B2B commerce products. Define design principles, improve processes, translate concepts into user flows and UI designs, and maintain scalable design systems. Partner with product and engineering teams, manage competing priorities, and coach and mentor designers while influencing senior stakeholders and delivering customer-focused solutions with measurable business impact.