Teams at Coda (coda.co)

Supports KYC onboarding, periodic reviews, remediation, documentation validation, merchant and publisher queries, case follow-ups, reporting, stakeholder coordination, and process improvements. The role requires accurate handling of sensitive information, timely issue resolution, and collaboration with commercial, compliance, finance, merchants, and distributors across regional and global teams.

Supports daily payment operations by preparing payout reports, validating transaction data, coordinating payment provider approvals and KYC activities, managing access rights, maintaining operational records, resolving discrepancies, and communicating status across internal and external stakeholders. The role also supports process improvements, controls implementation, and timely cross-functional handoffs during a six-month contract.

Supports Giftcloud client campaigns, including campaign setup, order processing, content onboarding, platform administration, reporting, and reward fulfillment. Communicates with clients and gift card providers, assists customer care with escalations and refunds, and improves customer care processes. The role requires accurate data handling, detailed administration, strong communication, problem-solving, and reliable performance in a fast-paced environment.