Teams at Coda (coda.co)

Serve as first point of contact for B2B and B2C customers across email, chat, social and messaging channels. Triage, document, escalate and resolve inquiries, maintain CRM/ticket records, meet SLAs, share feedback for knowledgebase and process improvements, and work shifts including weekends/holidays.

The role involves designing and developing scalable systems, collaborating with teams, debugging, and optimizing products while taking operational responsibility.

As a Senior Software Engineer at Coda, you'll design and develop scalable backend systems, collaborate with cross-functional teams, and enhance system performance while maintaining RESTful APIs and embracing agile methodologies.