Jobs at Co-operators

Provide subject-matter expertise on life and wealth products to Advisors, support product integration into business plans, deliver training, analyze advisor performance, coordinate cross-functional messaging, and identify process improvements to drive advisor success.

Provide privacy guidance and oversight across the organization, conduct Privacy Impact Assessments, support privacy incident investigations and client requests, develop communications and controls, and collaborate with Legal, IT, Security, Product, and Risk to ensure regulatory compliance and mitigate privacy risk.

Design, deliver and maintain data and reporting solutions to support retail sales operations. Execute BAU tasks, document processes, test and reconcile metrics, respond to support requests, and gather stakeholder requirements to drive operational efficiency.

Handle a portfolio of very complex accident benefits claims independently: investigate coverage, reserve, negotiate and settle large claims including catastrophic, out-of-province and U.S. files. Coordinate experts, pursue case law research, manage mediations, work with claimants and counsel, and coach other claims staff to ensure timely, client-centric outcomes.

Provide technical claims consultation and coaching to claims supervisors, research and apply case law, support training as a subject matter expert, analyze claims trends, assist leadership with escalations and policy compliance, and help implement processes that improve client service and operational performance.

Lead and manage the Accident Benefits claims unit, coaching staff, ensuring claims handling and reserving policies, authorizing payments and reserves (up to $1,000,000), resolving complex policy interpretations, optimizing operations with analytics, and driving client service, resource planning, and performance management.

The Commercial Insurance Specialist is responsible for expanding the commercial portfolio through prospecting, client contact, sales activities, and risk assessments while providing tailored insurance solutions.

Lead liaison between IT delivery teams and business stakeholders to define system scope, translate requirements, and deliver Guidewire-based solutions. Drive test automation (Selenium→Playwright), maintain regression suites, govern Guidewire non-production environments, support Policy History Migration Tool adoption, and identify continuous improvements in testing and delivery practices.

Lead enterprise organization development and performance strategy, delivering programs in performance management, talent and succession, workforce planning, organization design, engagement, competencies. Use HRIS and analytics to measure program effectiveness, recommend improvements, manage OD program delivery, coach and develop your team, recruit and reward talent, and drive change to enable strategic execution and a high-performance culture.

The Senior Regional Sales Consultant promotes life insurance solutions, coaches distribution channels, and develops sales plans to achieve targets in the assigned region.

Coordinate and track medium-to-large marketing and communications projects for the internal creative agency. Establish timelines, monitor scope and resource utilization, manage status communications, run post-project reviews, identify risks and process improvements, and support cross-functional project managers to ensure on-time, on-budget delivery.

Support Privacy Office operations by responding to inquiries, tracking policy changes, maintaining reporting and intranet content, ensuring accurate data collection, and advising business units on privacy matters to mitigate risk and raise awareness.

Design, develop, and maintain Guidewire-based P&C solutions. Lead medium-to-large feature development, create implementation and troubleshooting plans, perform unit testing, guide junior developers, and resolve application defects.

Lead development and maintenance of performance reporting for the P&C control environment. Identify, test, and recommend remediation for control gaps; develop KRIs and risk insights; advise senior leadership; partner with Privacy and Compliance; mentor junior staff and drive improvements to governance, risk, and compliance practices.

Lead planning and delivery of technology infrastructure for construction, renovation, relocation, and workplace transformation projects. Manage scope, schedules, budgets, risks, stakeholders, vendors, and cross-functional teams to ensure on-time, on-budget delivery of network, audiovisual, security, telecommunications and data center components while aligning with governance and change management.

Lead engineering and deliver ML model pipelines and API-based analytical solutions. Design scalable, secure, maintainable data integrations, enforce MLOps best practices, coach technical team members, and collaborate with BI architects to meet business objectives using insurance PolicyCenter data.

Lead development and deployment of production-ready predictive models for Client Lifetime Value and client analytics. Apply statistical and machine learning techniques using Python/R, translate business problems into analytic solutions, coach peers, and communicate actionable insights to stakeholders. Ensure data architecture, modelling standards, and reproducible scientific methodology across projects.

Provide administrative support to insurance sales specialists including managing new business tasks, policy changes, correspondence, pending business follow-ups, call handling, interdepartmental coordination, and preparing summary reports for brokers/agents to ensure timely policy issuance and client servicing.

Support agency growth by prospecting, cross-selling, and servicing life, group and wealth products; complete needs analyses, underwriting risk assessments, inspections, and client reviews; develop marketing plans; resolve client issues and adhere to compliance and licensing requirements.

Provide sales and service for personal and specialty insurance lines, advise clients on coverages, prospect for new business, perform risk assessments and inspections, meet individual and agency sales goals, resolve client issues, and support client reviews for auto, home, farm and commercial portfolios.