Jobs at Co-operators

Provides technical administration and support for the Genesys Cloud enterprise telephony platform. Responsibilities include processing user access changes, maintaining profiles and extensions, troubleshooting call quality, connectivity, and configuration issues, collaborating with service and platform support teams, and improving workflows, documentation, and escalation processes.

Lead design and execution of certification testing for ICFR and ITGCs, develop test plans, evaluate control design and remediation, report deficiencies, train and supervise testers and CPA students, and ensure accurate certification reporting to senior management.

Assists with CEO/CFO certification requirements, quarterly certification testing, internal controls over financial reporting, and sub-certification sign-offs. Performs process walkthroughs, evaluates ICFR and IT general controls, documents deficiencies and remediation plans, analyzes data using computer-assisted audit techniques, and prepares certification reporting while collaborating with senior management and stakeholders.

Analyze claims data using descriptive and diagnostic methods, develop metrics, query and prepare data, build analytical prototypes, and communicate insights. The role requires SQL, Python, R, and Microsoft Fabric, with responsibilities spanning data cleaning, reconciliation, modeling, and business problem solving. Experience in business intelligence, data management, and statistical analysis is required, while actuarial designations and ServiceNow, Jira, and Databricks experience are assets.

Provides front-line HR services and customer support for employees and leaders, including HR, payroll, benefits, pension, compensation, and policy inquiries. Processes employee lifecycle changes accurately and confidentially in HRIS and Time & Attendance systems, documents incidents, verifies approvals, and resolves routine or complex issues. The role also provides procedural, technical, and navigational support while contributing to continuous improvement and a positive employee experience.

Investigate, evaluate, negotiate, and settle auto insurance claims while providing responsive client service. The role involves reviewing policy coverage, quantifying losses, identifying salvage and subrogation opportunities, communicating with clients and stakeholders, and resolving claims efficiently. Candidates should demonstrate critical thinking, communication, collaboration, technology comfort, and insurance or related client-service experience. They must be willing to pursue the Chartered Insurance Professional designation and provincial adjuster licenses.

Manage auto insurance pricing projects and actuarial models, ensuring profitability across property and casualty business lines. Lead rate changes, model governance, implementation planning, and strategic pricing roadmaps. Coach and mentor team members, provide training, resolve complex business problems, and advise leadership and business partners on pricing impacts. Requires extensive P&C actuarial experience, strong analytical judgment, and knowledge of pricing principles, capital allocation, and reinsurance.

Performs daily bank and general ledger reconciliations, investigates outstanding items, prepares journal entries, processes payments, executes wire transfers, and supports banking changes for field offices. The role also identifies fraudulent bank activity, analyzes outages, reconciles Oracle payment data, and advises business areas on financial error correction and prevention.

Responsible for growing the commercial insurance portfolio through prospecting, sales activities, client servicing, risk assessments, commercial inspections, policy reviews, and customized coverage recommendations. The role also involves developing marketing plans, managing client inquiries and complaints, building community relationships, and supporting sales, profitability, and growth goals.

Supports agency operations through sales and service for personal auto and home insurance. Advises clients on suitable coverage, prospects for additional products, performs frontline risk assessments and property inspections, completes client reviews, resolves concerns, and contributes to sales, service, quality, productivity, and profitable growth goals. The role requires obtaining and maintaining provincial OTL licensing and involves continuous client relationship development and peer support.

Manage end-to-end email campaigns and automated lifecycle journeys in Salesforce Marketing Cloud. Build personalized content, segmentation, triggered communications, landing pages, and integrations using SQL, AMPscript, Journey Builder, Automation Studio, and Marketing Cloud Connect. Monitor deliverability, perform QA and reporting, document workflows, and provide technical marketing automation expertise to cross-functional stakeholders and business lines.

Processes in-force policy changes and reinsurance administration for Co-operators, CUMIS, and Edge business. Reviews contractual changes, obtains reinsurer approvals, prepares facultative applications, validates reinsurance codes and premiums, manages service requests and inquiries, provides advisor quotes, and escalates complex issues. Ensures accuracy, treaty compliance, and daily service standards while supporting continuous improvement and internal collaboration.

Analyzes business performance, financial risk, and return; develops budgets, forecasts, and multi-year plans; prepares business cases; researches competitive, economic, and regulatory factors; recommends performance improvements; presents insights to business partners; and supports departmental process improvements.

Provides financial modeling, forecasting, profitability analysis, variance analysis, business case evaluation, and recommendations supporting management decisions. Partners with business units on initiatives, develops reporting solutions, coaches team members, and leads process improvement projects. The role requires insurance industry and accounting knowledge, advanced spreadsheet and reporting tools, and at least five years of related experience.

Supports agency operations through personal and specialty insurance sales and service. Advises clients on suitable auto, home, farm, and commercial coverages; prospects for additional products; performs risk assessments, inspections, and policy reviews; resolves client concerns; follows underwriting guidelines; and contributes to sales, growth, service, quality, and productivity goals.

Supports agency operations through personal and specialty insurance sales and client service. Advises clients on appropriate coverage, prospects for additional products, performs risk assessments and inspections, follows underwriting guidelines, conducts portfolio reviews, and resolves client concerns. The role requires maintaining a General Insurance license, strong knowledge of auto and property insurance, underwriting skills, communication, critical thinking, and a commitment to client service and agency growth.

Supports insurance agency operations through personal and specialty lines sales and service. Advises clients on appropriate coverage, prospects for additional products, performs risk assessments and inspections, follows underwriting guidelines, resolves concerns, conducts portfolio reviews, and contributes to sales, growth, service, quality, and productivity goals.

Leads the architecture, development, deployment, and maintenance of Azure-based data platforms and products. Designs infrastructure using Terraform, builds secure CI/CD pipelines, develops scalable data pipeline templates, and implements monitoring, quality, reconciliation, governance, and security controls. Provides engineering leadership, mentors staff, coordinates platform updates, optimizes performance, documents systems, and partners with business, technology, security, governance, vendors, and analytics teams to deliver customer-centric data initiatives.

Serves as the liaison between business stakeholders and IT on complex, integrated systems initiatives. Leads requirements elicitation, business process design, solution assessment, documentation, testing, implementation support, and stakeholder communications. Oversees project scope, schedules, budgets, risks, and issues where needed. Guides other business systems analysts, coordinates testing and defect resolution, and improves business analysis practices, tools, and processes.

Supports agency sales and service for personal auto and home insurance. Advises clients on coverage, prospects for additional products, completes risk assessments and inspections, conducts client reviews, resolves concerns, and follows underwriting guidelines. The role requires an Other Than Life license, provincial licensing compliance, insurance industry and sales experience, strong product knowledge, underwriting skills, a valid driver’s license, and occasional travel.