Manager, Risk and Control

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Company: CGIC 
Department: Retail Sales Risk & Oversight
Employment Type: Regular Full-Time 
Work Model: Hybrid
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant  

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities. 

As the Risk and Control Manager you will be responsible for monitoring and assessing the design and operating effectiveness of operational controls for Retail Sales and Service (RSS) business areas across all lines of business.  You will make recommendations on improving processes and controls to mitigate risks associated with ongoing operations and strategic initiatives, ensuring operating effectiveness through continuous monitoring. You will work closely with stakeholders across the group of companies, at various levels of management, to ensure that  Retail Sales and Service (RSS) risks are appropriately managed.

• Consulting with business partners to assess impacts of operations and strategic initiatives to identify risks, inform control development and minimize downstream impacts.
• Developing risk & control assessments (RCA) and action plans, mitigating controls and ensuring accuracy and integrity of RSS operations
• Developing robust operational risk event identification, assessment, monitoring and reporting processes across RSS verticals
• Creating and maintaining business processes and data flows, evaluating the effectiveness of controls, assessing process limitations and impacts, and designing new controls to minimize risks.
• Responsible for ensuring that all material weaknesses or changes in internal controls over financial reporting are disclosed (e.g. ICFR reporting).
• Testing and documenting the effectiveness of controls and assisting the business areas in developing plans to remediate identified weaknesses.
• Developing holistic risk reporting to support proactive risk oversight and enable risk-aware decision making across RSS
• Supporting RSS risk owners with ensuring adequate Business Continuity Planning (BCP) measures are in place
• Building a high-performing team where learning, sharing knowledge and innovation is encouraged and valued.

• You have an innovative mindset to improve operational risk and ability to influence change, with a focus on collaboration and alignment with department needs and strategies.   
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view. 
• You build trusting relationships and provide guidance to support the development of colleagues.
• You create a high-performance culture through alignment of your team’s work with organizational goals and successfully convey messages with a sense of positive advocacy.

• You have five years of experience in Auditing, Risk Management or Project Management, with insurance industry or financial services knowledge in risk and regulatory compliance.
• You have completed a degree in a related field of study such as Finance, Business Administration or Risk Management
• A CPA (Certified Public Accountant), CIA (Certified Internal Auditor) or other relevant designations would be preferred
• You have excellent communication and negotiation skills, are an effective problem solver and have people leadership experience.
• Thorough knowledge of risk management methodologies, ERM, business continuity, control frameworks and risk management techniques.
• You have strong working knowledge of audit methodologies, project management methodologies, flowcharting, control frameworks and risk management techniques.
• Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. Drafting complex English documents and preparing daily reports for anglophone leaders. The essential non-French duties are not assignable to adjacent or other team members.

• You will travel occasionally.
• You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

“Expected salary/hourly range $91,058 - $151,764” (min-max, full range) 

Salary placement

“The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.” 

Incentive/Variable pay 

“Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.”