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Cloud • Information Technology • Security • Software • Cybersecurity
Provides advanced technical support to enterprise customers using Cloudflare Zero Trust products. Troubleshoots identity, access, device security, authentication, networking, cloud integrations, and security incidents. Communicates with customers through multiple channels, creates technical documentation, escalates complex issues to Product, Engineering, and Security teams, and shares customer feedback to improve products. The role is based in Austin with twice-weekly office attendance and may include weekend shifts.
Cloud • Information Technology • Security • Software • Cybersecurity
Serve as a quota-carrying technical advisor for enterprise customers throughout pre-sales, onboarding, deployment, adoption, renewal, and expansion. Design network and security architectures, lead technical validations and demonstrations, guide migrations, resolve integration risks, and translate Cloudflare capabilities into business outcomes. Partner with account executives on discovery, QBRs, cross-sell, and upsell opportunities. Use AI, scripting, and workflow automation to improve customer engineering processes and develop enablement resources.
Cloud • Information Technology • Security • Software • Cybersecurity
Manage global suppliers for data center infrastructure, including cabling, power, cooling, fitouts, and commissioning. Develop sourcing strategies, assess technical capabilities, negotiate contracts, onboard suppliers, and manage performance, risk, pricing, and continuous improvement. Partner with engineering, operations, procurement, legal, and finance teams to support global data center expansion while ensuring technical quality, compliance, cost efficiency, and business continuity.
