Jobs at CEQUENS

Provides in-house legal support by drafting, reviewing, and negotiating contracts and other legal documents; conducting legal research; advising on compliance; coordinating external counsel; maintaining legal records; developing corporate policies; participating in company meetings; and supporting management of the intellectual property portfolio.

The DevOps Engineer develops and improves CI/CD pipelines, automates build, testing, deployment, configuration, backups, and monitoring processes. Responsibilities include managing cloud-native infrastructure, monitoring system performance, ensuring reliability and availability, troubleshooting issues, implementing security controls, and supporting development teams. The role requires experience with AWS, Docker, Kubernetes, Ansible, Terraform, scripting, Linux administration, and serverless architectures.

Provides first-line B2B customer support across phone, email, live chat, and ticketing channels. Troubleshoots CEQUENS SMS, WhatsApp, Voice, and CPaaS products; logs, classifies, escalates, and follows up on tickets in Freshdesk; collaborates with technical, product, billing, and operations teams; documents knowledge-base content; and supports customers through rotational 24/7 shifts.

Provides first-line B2B customer support across phone, email, chat, and ticketing channels. Troubleshoots CPaaS products, logs and escalates cases in Freshdesk, follows SLAs, collaborates with internal teams, maintains customer communication, documents solutions, and supports customer satisfaction through 24/7 rotational coverage.

Hunt and close new medium-to-large Saudi Arabian customers for CPaaS and SaaS communication solutions. Responsibilities include prospecting, pipeline development, consultative selling, discovery meetings, solution presentation, complex stakeholder management, commercial negotiation, forecasting, CRM administration, and contract closing. The role targets sectors including banking, fintech, government, healthcare, and retail, requiring strong KSA market knowledge, senior-level engagement, and collaboration with pre-sales, product, delivery, and account management teams.

Manages accounts receivable activities, including invoicing, payment processing, collections, account reconciliation, customer billing inquiries, record keeping, reporting, cash-flow forecasting, and debt reduction. The role supports financial compliance and process improvement while maintaining accurate billing records and actively following up with more than 100 client accounts.

Drive new business growth in the UAE by hunting and winning clients in a technical SaaS environment. Manage and expand customer accounts, build lasting relationships, address client needs, resolve issues, track sales targets and metrics, forecast results, and identify growth opportunities. The role also provides guidance to account representatives and requires strong communication, negotiation, CRM, market knowledge, and sales performance skills.

Leads pipeline generation, client acquisition, field sales, product demonstrations, and opportunity progression for CPaaS solutions. Manages and coaches a small sales team, tracks performance against revenue and pipeline targets, maintains CRM accuracy, and collaborates with marketing and pre-sales. The role requires frequent client visits across Cairo, strong B2B prospecting and closing skills, competitive intelligence, and fluent Arabic and English.

Drive B2B pipeline and new customer acquisition for CEQUENS CPaaS. Generate and qualify leads, run product demos, conduct field sales across Cairo (3 days/week), maintain CRM records, collaborate with Sales/Marketing/Pre-Sales, and meet revenue and new-customer targets.

Lead legal strategy and counsel for a global CPaaS company: advise executives, manage contracts, ensure international and regional compliance (MENA), oversee company formation/restructuring, develop policies, represent the company, and provide training to maintain legal and regulatory adherence.