The Sales Account Representative at CEQUENS is a crucial role within the Enterprise Sales department, winning, nurturing and expanding relationships with new and existing clients to maximize sales opportunities and ensure customer satisfaction. A large part of this role involves winning new business so the right candidate must have a hunter mentality and a proven new business development history. The position also involves managing and retaining clients, understanding their needs, and ensuring the delivery of exceptional service. So as well as wining new business the Sales Account Representative works closely with clients to understand their business objectives and align CEQUENS' CPaaS / SaaS solutions accordingly, ensuring a partnership that supports and enhances the clients' strategic goals.
Main Areas of ResponsibilityClient Relationship Management- Maintain and enhance relationships with existing clients by providing exceptional service and understanding their business needs and challenges.
- Act as the primary point of contact for all matters specific to assigned clients, resolving issues and ensuring satisfaction.
- Monitor and analyze customers’ usage of our product to identify opportunities for deeper engagement and upselling.
- Develop strategies to retain existing client relationships and increase revenue through cross-selling and upselling activities.
- Achieve new business sales with new clients to CEQUENS, hitting targets and objectives
- Negotiate contracts and close agreements, securing optimal terms that benefit both the client and CEQUENS.
- Ensure timely and successful delivery of solutions according to customer needs and objectives, coordinating with other teams as needed.
- Gather client feedback to improve ongoing customer service and product development.
- Keep abreast of industry trends and provide feedback from the market to company leadership.
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Proven new business sales and account management experience within the SaaS/Tech/telecommunications sector in Saudi Arabia is a must
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization.
- A strong hunter mindset to win new business
- Strong interpersonal skills with an aptitude for building strong client relationships.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- High level of professionalism and ethical conduct.
- Proficient in CRM software and Microsoft Office Suite; experience with Salesforce is a plus.
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What We Do
CEQUENS is a multi-award-winning omnichannel communication solutions provider. We are on a mission to simplify customer engagement through our innovation-focused solutions engineered for customer-first organizations. We support businesses with communication APIs, multichannel applications and connectivity solutions such as SMS, WhatsApp Business, voice, and multifactor authentication. Our product suite aims to solve our customers’ unique problems and cultivate deeper human connections between businesses and individuals in every market we play. With 5 office locations and 128+ direct network connections, CEQUENS empowers more than 1000 businesses in over 107 countries with faster, better, and stronger communication fine-tuned to their industries. Our platform boasts a 99.96% uptime and is built on industry-leading security standards. CEQUENS is an ISO-certified and a PCI DSS-compliant company, and has been rated as a Tier One A2P SMS solutions provider in ROCCO's A2P SMS Market Impact Reports 2023. It is also recognized as a Meta Business Partner as well as a value-added service provider for Microsoft Teams Phone and WhatsApp Business. Our vision is to become the most compelling partner for developers, startups, and enterprises looking for simple and meaningful ways to connect. For more info, contact [email protected]
