The Scrum Master at CEQUENS plays a pivotal role in facilitating and guiding agile practices within the engineering department. This position involves overseeing the Scrum process, helping the product development teams to work efficiently and effectively while ensuring that agile principles are adhered to. The Scrum Master acts as a coach for the Scrum team, assisting them in resolving challenges, enhancing collaboration, and promoting continuous improvement in all project activities.
Main Areas of ResponsibilityAgile Facilitation and Leadership
· Facilitate daily scrum meetings, sprint planning sessions, sprint reviews, and retrospective meetings to ensure clear communication and organization.
· Coach team members in agile methodologies and practices, ensuring that the process is followed correctly and efficiently.
Team Coordination and Support
· Serve as a liaison between technical and non-technical departments to ensure smooth delivery of all project deliverables.
· Help the development team to remove impediments and shield them from external distractions to achieve sprint goals.
Process Optimization and Adaptation
· Continuously evaluate and tailor agile processes to meet team needs and address the evolving challenges of software development projects.
· Foster a culture of continuous improvement by encouraging the team to experiment with new techniques and tools that can enhance productivity.
Stakeholder Communication
· Facilitate communication between the project team and product owners, ensuring that there is clarity on project priorities and progress.
· Report to senior management and other stakeholders on project status, sprint outcomes, and potential improvements.
Team Building and Conflict Resolution
· Promote a collaborative team environment that values open communication and trust among team members.
· Help resolve conflicts within the team quickly and efficiently, ensuring that team dynamics lead to positive outcomes.
· Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
Experience· Proven experience working as a Scrum Master within a SaaS software development environment.
· Certified Scrum Master (CSM) or similar agile project management certification is highly desirable.
Skills· Strong understanding of agile methodologies, particularly Scrum and Kanban.
· Excellent facilitation, coaching, and mentorship abilities.
· Strong problem-solving skills and the ability to mediate between competing interests.
· Effective communication and interpersonal skills, capable of working with diverse teams and handling complex dynamics.
· Proficiency in project management tools and software that support agile methodologies.
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What We Do
CEQUENS is a multi-award-winning omnichannel communication solutions provider. We are on a mission to simplify customer engagement through our innovation-focused solutions engineered for customer-first organizations.
We support businesses with communication APIs, multichannel applications and connectivity solutions such as SMS, WhatsApp Business, voice, and multifactor authentication. Our product suite aims to solve our customers’ unique problems and cultivate deeper human connections between businesses and individuals in every market we play.
With 5 office locations and 128+ direct network connections, CEQUENS empowers more than 1000 businesses in over 107 countries with faster, better, and stronger communication fine-tuned to their industries. Our platform boasts a 99.96% uptime and is built on industry-leading security standards.
CEQUENS is an ISO-certified and a PCI DSS-compliant company, and has been rated as a Tier One A2P SMS solutions provider in ROCCO's A2P SMS Market Impact Reports 2023. It is also recognized as a Meta Business Partner as well as a value-added service provider for Microsoft Teams Phone and WhatsApp Business. Our vision is to become the most compelling partner for developers, startups, and enterprises looking for simple and meaningful ways to connect.
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