Jobs at Centro CDX

Support development and testing of AI/ML models by preparing data, training and evaluating models, researching Generative AI and LLMs, collaborating with cross-functional teams, and documenting experiments.

Generate qualified sales leads through outbound prospecting (calls, emails, LinkedIn), qualify prospects, maintain CRM records, coordinate handoffs to sales, and share market intelligence with sales and marketing.

Process vendor invoices, execute and reconcile payments, manage AP aging and vendor inquiries, maintain AP records, support month/year-end closings, ensure tax and audit compliance, and collaborate with Procurement and Treasury to optimize payment cycles.

Make outbound calls to sell products or services, present offers, handle objections, follow scripts, upsell/cross-sell, and meet daily/weekly sales targets.

Manage end-to-end recruitment for BPO roles (voice, non-voice, support). Source candidates, coordinate hiring activities, manage candidate experience, and communicate with stakeholders to ensure timely hiring of qualified talent.

Support the Total Rewards team by sourcing and onboarding vendor partnerships, creating communication materials, maintaining org charts and job description library, and triaging the Total Rewards inbox to answer employee queries.

Drive end-to-end B2B sales for Zoho solutions: prospecting, demos, negotiation, closing, account management, upsell/cross-sell, client meetings, and coordination with pre-sales and implementation teams. Maintain pipeline and report performance.

Lead PMO governance and end-to-end project delivery for BPO operations: define processes, KPIs, and portfolio priorities; plan, execute, monitor, and close projects; develop dashboards and reports; manage risks, change, stakeholders, and steering committees; drive continuous improvement, automation, and change management across teams.

Support full-cycle recruitment for front-line and support roles: source candidates, screen resumes, conduct interviews, coordinate stakeholders, manage interview scheduling, assist with offers and onboarding, and maintain hiring trackers and compliance.

Support daily digital marketing tasks: create social and ad copy, email and website content; schedule and publish content; track campaigns across LinkedIn, Meta, Google and email; monitor basic metrics; assist lead generation, CRM updates, landing pages, reporting, research, and use AI/automation tools.

Provide HR administrative support: maintain employee records and HR databases; coordinate onboarding/offboarding and orientation; handle employee queries via email and ticketing; ensure compliance with Egyptian labor law and prepare social insurance forms; coordinate contract renewals and liaise with IT, Payroll, and Training; support medical insurance requests.

Lead international BPO/CX sales to hit revenue targets across US and Europe. Build and manage enterprise sales pipeline, lead complex RFPs, negotiate contracts, and scale a high-performance sales team. Drive new logo acquisition, strategic account development, channel partnerships, and represent the company at industry events.

Lead development and continuous improvement of QMS, GRC policies, and SOPs. Identify process gaps, design optimized end-to-end processes, drive automation with Tech, perform audits and risk assessments, ensure regulatory and ISO compliance, prepare audit documentation, and advise stakeholders on quality, governance, and risk management.

Manage employee complaints via ticketing system, investigate escalations and whistleblowing, conduct exit interviews, implement corrective actions, coordinate engagement and process improvement initiatives, resolve interdepartmental conflicts, manage satisfaction surveys, and maintain internal communications and employee handbook.

Manage compensation and benefits programs including market benchmarking, job evaluation, salary proposals, benefits administration, HRIS data maintenance, compliance reporting, and employee support for compensation and benefits inquiries.

Support evaluation and improvement of operational workflows, update and maintain SOPs and QMS documents, assist internal audit preparation and reporting, analyze quality/satisfaction survey data, and manage the digital QMS library with version control.