The Role
Manage employee complaints via ticketing system, investigate escalations and whistleblowing, conduct exit interviews, implement corrective actions, coordinate engagement and process improvement initiatives, resolve interdepartmental conflicts, manage satisfaction surveys, and maintain internal communications and employee handbook.
Summary Generated by Built In
- Using the ticketing system to handle employees’ complaints by having a meeting with the concerned parties and initiating investigations if needed.
- Responsible for whistleblowing process to ensure healthy environment.
- Work with the operations team on assigned tasks.
- Work on engagement activities as assigned.
- Work on process improvement initiatives as assigned.
- Conducting exit interviews with the resigned employees to get their feedback and responsible to agree/implement the corrective actions as an outcome of the exit interview.
- Investigate employees’ escalations and take adequate action according to the guidelines.
- Resolving conflicts between departments by developing, executing, and innovative solutions/advice.
- Managing 30,60,90 surveys to keep track with the current satisfaction rates for our employees.
Responsible for Internal Announcements and Employee Handbook.
RequirementsRequirements: Very Good English Proven ER Experience is a MUST Strong Problem solving and Personality.
Skills Required
- Very good English
- Proven employee relations experience
- Strong problem-solving skills and interpersonal personality
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Centro CDX is a global business process outsourcing (BPO) and diversified technology solutions provider. It specializes in digital transformation and data intelligence, offering services that revolutionize business operations through process orchestration and security enablement. Operating across North America, Europe, the GCC, and Africa, the company focuses on streamlining processes and enhancing customer experience to drive sustainable growth for its clients.
