Teams at Centro CDX

Manage employee complaints via ticketing system, investigate escalations and whistleblowing, conduct exit interviews, implement corrective actions, coordinate engagement and process improvement initiatives, resolve interdepartmental conflicts, manage satisfaction surveys, and maintain internal communications and employee handbook.

Lead international BPO/CX sales to hit revenue targets across US and Europe. Build and manage enterprise sales pipeline, lead complex RFPs, negotiate contracts, and scale a high-performance sales team. Drive new logo acquisition, strategic account development, channel partnerships, and represent the company at industry events.

Support the Total Rewards team by sourcing and onboarding vendor partnerships, creating communication materials, maintaining org charts and job description library, and triaging the Total Rewards inbox to answer employee queries.