Teams at Centro CDX

Provides first-level IT support by diagnosing and resolving incidents, fulfilling service requests, documenting actions, escalating complex issues, and tracking tickets through completion. Communicates technical guidance clearly to users, delivers professional customer service, manages competing priorities, and works rotational shifts in a 24/7 support operation.

Support the Total Rewards team by sourcing and onboarding vendor partnerships, creating communication materials, maintaining org charts and job description library, and triaging the Total Rewards inbox to answer employee queries.

Build and maintain reliable cloud-based ETL and ELT pipelines using SQL, Python, Dagster, dbt, and AWS. Model data into business-ready datasets, implement testing and observability, troubleshoot pipeline failures, and deploy containerized solutions. Integrate GenAI capabilities using LLMs, AWS Bedrock, and LangChain. Collaborate with data scientists and stakeholders to support analytics, machine learning, and GenAI products.