Technological Innovation at Capital One

For Alexander, it feels as if he and his peers get to work on a startup-style product without the firefighting culture that comes with a smaller company. This allows for a longer product development runway and more thoughtful approach to decision-making. Leaning on this stability and strategy, Alexander and his peers get to keep up with the industry’s latest technologies. “We’re continuously expanding,” he said. “Whenever there’s something new and exciting and cool that comes out, we look into how we and our end users can benefit from it.”

Senior Engineering Manager Ryan said that the latest iteration of the company's platform could be seen as “a conglomerate of a lot of efforts” geared toward seeking solutions that work for everyone, including the company’s customers. Defined by versatility, the platform has become a cornerstone for Capital One’s largest tech undertakings, keeping the organization at the forefront of the industry’s latest advancements. “Taking an enterprise platform approach in this way has set us up to be prepared to build and deploy emerging AI capabilities, including in generative AI," Ryan noted. “It’s an extension of the foundation that we already built, so it works well in terms of its robustness and its ability to adapt to the company’s needs.”