Jobs at Caleres

Manage Naturalizer’s organic social presence across Instagram, TikTok, and emerging platforms. Lead paid creator and influencer partnerships, including sourcing, negotiation, briefing, contracts, approvals, and content usage. Support TikTok Shop, affiliate programs, creator gifting, and other social commerce initiatives. Collaborate with marketing, creative, sales, PR, and agencies while tracking performance and optimizing social, influencer, and commerce results.

Analyzes retail workforce demand, labor forecasts, payroll budgets, schedules, productivity, and operational workload. Develops dashboards, reporting, workload standards, and recommendations for store and field leaders. Partners with Finance, HR, IT, and Store Operations on workforce planning, automated scheduling, pilots, process improvements, and labor expense management.

Handles consumer inquiries through email, social media, mail, and phone while meeting customer service KPIs. Resolves concerns, supports customer satisfaction and retention, documents interactions, identifies recurring issues, and recommends process improvements. Provides peak-time call center support and completes assigned tasks. Requires strong communication, problem-solving, organization, computer navigation, typing, and data-entry skills.

Leads eCommerce and marketplace sales planning, including annual financial plans, seasonal strategies, forecasting, scenario planning, promotional planning, and business reviews. Analyzes digital commerce KPIs such as revenue, conversion, traffic, customer acquisition, margin, and sell-through to identify growth opportunities and risks. Partners with merchandising, marketing, operations, digital commerce, and IT teams, while improving planning processes, reporting, forecasting methods, and developing planning talent.

Manage operational supply chain activities for a strategic national retail account, including order lifecycle execution, customer portal maintenance, shipment planning, routing, replenishment, compliance, and reporting. Partner cross-functionally to resolve issues, prevent chargebacks, improve processes, and ensure on-time delivery. Lead root-cause analysis, continuous improvement initiatives, and customer account operations while serving as a supply chain subject matter expert.

Independent Sales Representative responsible for representing footwear brands, developing local business leads, visiting retail accounts, closing sales, and maintaining customer relationships. The role requires footwear or apparel sales experience, strong communication and presentation skills, territory management, opportunity identification, pre-visit planning, and consistent client follow-up. Compensation is commission-only at 7% with uncapped earning potential. Product training and samples are provided.

Designs marketing materials across digital, print, retail, events, direct mail, and internal communications. Develops graphics, photography concepts, and GIF animations; collaborates on photo shoots involving styling, wardrobe, and art direction; partners with creative and marketing teams on projects; and researches competitive market and footwear trends.

Analyzes customer behavior, loyalty participation, campaign performance, and marketing engagement. Builds automated reports and dashboards, conducts testing and segmentation analysis, supports CRM and loyalty campaigns across email, direct mail, and SMS, and presents insights to cross-functional stakeholders. Recommends strategies to improve targeting, engagement, revenue, and marketing efficiency while promoting data-driven decision-making.

Lead business strategy and growth for assigned retail accounts, serving as a trusted advisor and managing forecasts, budgets, profitability, assortment, merchandising, and promotions. Build cross-functional and customer relationships, negotiate opportunities, analyze sales and market data, identify risks, and develop new partnerships to expand brand presence and improve account performance.

Serve as the onsite HR partner for a distribution center, advising leaders, managing employee relations, coaching managers, supporting recruiting and workforce changes, maintaining HR data, conducting pay and workforce audits, coordinating separations, and implementing HR programs. The role requires strong judgment, bilingual English-Spanish fluency, and experience in a high-volume operational environment.

Independent Sales Representative responsible for developing leads, contacting local businesses, visiting retail accounts, promoting footwear and apparel brands, closing sales, and maintaining customer relationships. The role requires external sales experience, territory and account management, opportunity identification, strong communication, and regular client follow-up. Compensation is commission-only at 7% with uncapped earning potential; product training and samples are provided.

Reviews suspended online orders for fraud risk, approves or cancels orders, processes refunds and check approvals, handles escalations, and monitors back-office workflows. The role researches customer issues, coordinates with stores, warehouses, IT, retail, and direct-to-consumer teams, identifies fraud trends, maintains PCI compliance, supports process improvements, and trains team members as needed.

Monitor distribution center production systems, applications, and job processing; troubleshoot hardware, network, software, and performance issues; coordinate with IT teams and vendors; document incidents and resolutions; maintain operational resources, inventory, and reports; and provide on-call support in a fast-paced environment.

Supports e-commerce and dropship operations for brand and external accounts. Responsibilities include account setup, monitoring pricing and product data, auditing digital assets and online product availability, resolving pricing and order issues, coordinating with cross-functional teams, and providing sales reports on inventory, market pricing, and site audits.

Supports sales account management for footwear customers by entering orders, contracts, and purchase order information; monitoring inventory, order status, deliveries, and reorders; resolving order issues; and maintaining customer and internal partnerships. Assists Account Executives with store visits and shoe shows, including meeting setup, sample packing, note-taking, and order entry. Provides responsive customer service, suggestive selling, and account-specific business expertise.

Creates multi-channel digital and print marketing assets across email, websites, social media, paid media, trade shows, and events. Supports brand storytelling, campaign execution, brand identity, styling, product photography, and art direction while collaborating with creative and marketing teams. Manages multiple design projects and delivers polished work on schedule.

Leads HR strategy and execution for business leaders, including talent management, organizational design, workforce planning, employee relations, performance management, and compliance. Designs people programs that improve culture, engagement, retention, and organizational effectiveness. Advises leaders, develops leadership capabilities, strengthens talent pipelines, and builds high-performing teams while solving complex workforce issues and translating workforce data into actionable insights.

Manages HR business partnerships, talent planning, performance management, succession planning, onboarding, employee relations, conflict resolution, investigations, compliance, leadership development, and organizational effectiveness. Analyzes workforce and performance trends, advises leaders, supports fair compensation and hiring practices, facilitates training, and promotes a diverse, respectful, high-performing workplace.

Supports account sales and profitability by entering orders, contracts, and purchase orders; monitoring inventory, order status, drop-ship details, and deliveries; recommending reorders; and resolving customer issues. Builds relationships with accounts and sales representatives, provides prompt service and suggestive selling, and assists Account Executives at store visits and shoe shows with meeting setup, samples, notes, and order entry.

Administer enterprise identity and access management, including user accounts, permissions, passwords, SAP security roles, and provisioning. Support access governance, security compliance, audits, vulnerability investigations, remediation, and Tier II access-related support. Maintain documentation, monitor performance metrics, troubleshoot issues, and use scripting or automation to improve security administration processes.