Jobs at Bond Brand Loyalty

Lead large marketing and digital agency projects from scope definition through delivery. Manage project plans, schedules, budgets, assets, resources, risks, scope changes, and client expectations while coordinating internal teams and partners. Communicate project status, ensure quality and timely execution, identify solutions proactively, and manage multiple projects simultaneously to achieve profitable, on-budget outcomes.

Leads complex client engagements focused on change management, culture transformation, leadership strategy, organizational coaching, and human-centered organizational design. Oversees delivery, business development, solution design, thought leadership, and team performance across markets and client contexts. Builds trusted executive relationships, develops strategic solutions, manages resources and risks, and contributes to practice planning and growth. Automotive sector experience and professional coaching credentials are important, with Spanish proficiency preferred.

Lead end-to-end client analytics projects, analyzing large datasets with SQL and Python, developing dashboards in Power BI and Tableau, applying advanced statistical and machine learning techniques, and translating findings into actionable marketing, customer, and loyalty strategy recommendations. Present insights to technical and non-technical stakeholders, collaborate with consultants and managers, and support junior analysts.

The Senior Financial Analyst supports financial planning, budgeting, forecasting, variance analysis, reporting, financial modeling, and strategic decision-making. The role partners with department and project leaders, evaluates business opportunities and pricing strategies, monitors compliance and risk, and improves financial processes and data integrity. It requires advanced Excel capabilities, financial software proficiency, strong analytical and communication skills, and the ability to deliver accurate insights in a fast-paced hybrid environment.

Supports People & Values operations by improving employee lifecycle processes, administering HR systems, maintaining documentation and policies, implementing automation, and managing contingent workforce contracts. The role partners with Talent Acquisition, Legal, Finance, and internal stakeholders to improve onboarding, ensure compliance, maintain data integrity, and deliver scalable employee experiences.

Consults with automotive retailers to improve customer and employee experiences through coaching, training, facilitation, cultural transformation, and data-driven action planning. Builds relationships with dealership leaders and frontline staff, delivers in-person and virtual sessions, tailors program content, tracks store visits and communications in Salesforce, and supports KPI achievement. Requires extensive travel to dealership locations and independent management of schedules, client engagements, accountability plans, and project deliverables.

Leads complex loyalty strategy engagements for Fortune 500 clients, including program architecture, currency and benefits design, financial modeling, liability management, and commercial viability. Drives client expansion, develops differentiated solution proposals, and advises executive stakeholders. Builds loyalty practice methodologies, reusable intellectual property, quality standards, and external thought leadership while balancing member experience, program economics, operational feasibility, and scalability.

The Project Accountant maintains accurate project financial data in NetSuite, supports project setup, invoicing, credit memos, reconciliations, journal entries, chargebacks, and revenue recognition preparation. They advise project teams on financial processes, identify financial risks and opportunities, support audits, and contribute to process improvements. The role requires accounting knowledge, strong Excel skills, financial analysis experience, and collaboration with Financial Business Analysts and project teams.

Leads client-facing marketing, CRM, and customer experience programs for retail clients. Responsibilities include diagnosing business challenges, developing data-driven integrated solutions, managing proposals and program plans, overseeing campaign delivery, coordinating cross-functional teams, managing budgets and margins, facilitating strategic client meetings, and maintaining executive-level relationships. The role also owns stakeholder alignment, resource allocation, client satisfaction, backlog execution, and continuous program improvement.

Design and develop learner-centered solutions across eLearning, blended learning, microlearning, and live facilitation formats. Translate client requirements into learning objectives, content outlines, and storyboards; conduct user research and usability testing; create content with eLearning and creative tools; collaborate with strategists, developers, and project managers; track timelines and stakeholder communication; and perform quality checks on learning deliverables.

Designs customized leadership learning journeys, training materials, event-embedded learning experiences, and content ecosystems for a global automotive client. Applies behavioral science, adult learning, experiential learning, coaching, gamification, and peer engagement. Collaborates with creative and operations teams, supports onsite facilitation, captures participant feedback, and iterates content using AI tools. The role spans face-to-face workshops, virtual training, employee events, and channel events in a multinational client-facing environment.

Manage People & Values operations across HR workflows, HRIS administration, onboarding, offboarding, payroll, benefits, compliance, and process improvement. Support automation, documentation, policy management, and special projects while improving employee experiences. Lead culture, engagement, recognition, communications, awards, milestone, and workplace discount programs. Partner across teams to maintain accurate people data, streamline processes, and strengthen employee engagement globally.

Leads complex loyalty strategy engagements for major brands, including program architecture, currency and benefits design, financial modeling, liability management, and commercial recommendations. Drives client growth by identifying expansion opportunities, shaping strategic narratives, developing proposals, and advising executive stakeholders. Advances loyalty consulting methodologies and thought leadership while balancing member experience, financial viability, operational feasibility, and scalability.

Leads Bond’s global Strategic Advisory and CX practice, overseeing strategy, client growth, business development, innovation, financial performance, and operational execution. Builds integrated solutions spanning customer intelligence, experience design, employee experience, culture transformation, analytics, and enablement. Manages multidisciplinary teams, develops talent, strengthens client relationships, launches new offerings, and delivers revenue, profitability, client satisfaction, and operational targets.

Leads complex loyalty and customer engagement strategy engagements, designing financially viable programs and advising C-suite stakeholders. Owns loyalty strategy, program economics, P&L development, business casing, scenario modeling, and delivery across industries. Builds client relationships, identifies growth opportunities, provides thought leadership, and mentors project teams while bridging data, strategy, technology, and operational execution.

Manage experiential marketing and sponsorship programs from planning through live activation. Responsibilities include developing timelines, budgets, status trackers, and proposals; coordinating creative, production, staffing, vendors, and event partners; leading onsite execution; tracking financials and assets; maintaining client relationships; preparing presentations and post-event reports; and identifying improvements. The role requires flexible hours and travel for program needs.

Leads client analytics engagements, owns analytics roadmaps, manages project scope and quality, and presents actionable insights to senior stakeholders. Develops advanced models including customer lifetime value, segmentation, propensity, forecasting, and attribution. Manages and mentors analysts and consultants, supports business development and account growth, and oversees reporting, performance monitoring, resourcing, and utilization.

Leads end-to-end customer experience measurement programs, including research design, fieldwork, quantitative and qualitative analysis, insight generation, and executive presentations. Advises clients, supports business development, drives CX methodology innovation, mentors research teams, and manages budgets, timelines, resources, and delivery quality across multiple engagements. Applies advanced analytics such as driver analysis, segmentation, predictive modeling, text analytics, and NLP to produce actionable business recommendations.

Lead CRM strategies for key B2C clients, connecting brand, customer, lifecycle, loyalty, and performance marketing. Develop data-driven strategic narratives, communications plans, briefs, and presentations that deliver measurable ROI. Collaborate with senior clients and agency teams, guide analysts and creatives, oversee junior strategists, and manage 2–3 direct reports.

Lead complex, multidisciplinary client programs across strategy, creative, analytics, communications, and technology. Responsibilities include project planning, stakeholder and client management, budgets, resources, risk and change management, quality assurance, communications, reporting, and process improvement. The role also supports pipeline forecasting, account reporting, statements of work, and identifying growth opportunities while ensuring projects are delivered on time, within scope, and on budget.