Jobs at Bond Brand Loyalty

Manage client-facing, multidisciplinary projects across strategy, creative, content, analytics, communications, and technology teams. Responsibilities include project planning, budgeting, resourcing, risk and change management, content coordination, client communications, presentations, quality assurance, and process improvement. The role requires strong stakeholder management, organization, analytical ability, presentation skills, and proficiency with project tracking and Microsoft Office tools.

Leads complex client engagements focused on change management, culture transformation, leadership strategy, organizational coaching, and human-centered organizational design. Oversees delivery, business development, solution design, thought leadership, and team performance across markets and client contexts. Builds trusted executive relationships, develops strategic solutions, manages resources and risks, and contributes to practice planning and growth. Automotive sector experience and professional coaching credentials are important, with Spanish proficiency preferred.

Leads strategic enterprise pursuits and complex multi-practice solutions, shaping proposals, pricing, account roadmaps, and delivery oversight. Partners with client leaders to engage VP and C-suite buyers, develop integrated offerings, improve win rates, and grow recurring revenue. Oversees handoffs and sponsor reviews, protects client outcomes, and coaches solution architects, discipline leads, and junior talent across global markets.

Leads complex loyalty and customer engagement strategy engagements, designing financially viable programs and advising C-suite stakeholders. Owns loyalty strategy, program economics, P&L development, business casing, scenario modeling, and delivery across industries. Builds client relationships, identifies growth opportunities, provides thought leadership, and mentors project teams while bridging data, strategy, technology, and operational execution.

Drives business development and revenue growth by building executive relationships, creating opportunities, managing sales pipelines, shaping tailored solutions, leading pursuits through contract close, and expanding newly acquired accounts. Oversees forecasting, pricing, margins, proposals, client onboarding, and early delivery engagement while collaborating with internal practice teams and innovation partners across marketing, customer engagement, technology, and experience design.

Develop and maintain applications, backend systems, APIs, and platform features incorporating AI components. Use Python, SQL, prompt engineering, and context engineering to build and optimize solutions. Integrate AI into software and knowledge systems, manage data access and security, monitor performance and model costs, and support compliance. Collaborate with analysts, developers, and stakeholders while managing multiple priorities and communicating technical progress.

Leads loyalty strategy engagements, program design, financial modeling, and client recommendations. Owns workstreams, develops loyalty constructs and economics, presents to senior stakeholders, and translates research, data, and financial analysis into actionable strategies. Coaches junior team members, supports proposals, collaborates with analytics, CRM, experience, and technology teams, and stays current on loyalty industry trends.

Leads financial strategy and commercial solutioning for complex loyalty and customer engagement programs. Develops financial models, P&Ls, investment cases, scenarios, and business recommendations; advises senior client executives on loyalty economics, returns, risks, and value creation. Partners with strategy, analytics, CRM, research, and design teams, contributes thought leadership, and mentors consultants while strengthening financial strategy capabilities.

Leads client consulting engagements focused on marketing technology and loyalty ecosystems. Advises on platform selection, solution architecture, integration strategies, personalization, customer data, consent management, and implementation. Manages mid-to-large projects, coordinates cross-functional delivery, resolves platform issues, and ensures scalable, secure solutions. Supports AI-enabled engagement initiatives, pre-sales, business development, partner relationships, thought leadership, and reusable consulting frameworks.

Partners with business leaders on organizational effectiveness, workforce planning, talent strategy, performance, engagement, and team structure. Coaches leaders through change and complex employee situations, strengthens leadership capability, supports succession and career development, and uses people data to identify trends and risks. Contributes to scalable People & Values programs, process improvements, and practical AI enablement.

Leads partnership delivery across client portfolios from opportunity assessment through scaled implementation. Develops business cases, financial models, ROI and incrementality frameworks; translates data and research into growth strategies; and influences senior stakeholders. Drives business development with B2C brands, structures high-value deals, leads negotiations and term-sheet development, and coordinates legal, finance, and compliance activities for contracts and revenue-share agreements.

Lead large marketing and digital agency projects from scope definition through delivery. Manage project plans, schedules, budgets, assets, resources, risks, scope changes, and client expectations while coordinating internal teams and partners. Communicate project status, ensure quality and timely execution, identify solutions proactively, and manage multiple projects simultaneously to achieve profitable, on-budget outcomes.

Lead end-to-end client analytics projects, analyzing large datasets with SQL and Python, developing dashboards in Power BI and Tableau, applying advanced statistical and machine learning techniques, and translating findings into actionable marketing, customer, and loyalty strategy recommendations. Present insights to technical and non-technical stakeholders, collaborate with consultants and managers, and support junior analysts.

The Senior Financial Analyst supports financial planning, budgeting, forecasting, variance analysis, reporting, financial modeling, and strategic decision-making. The role partners with department and project leaders, evaluates business opportunities and pricing strategies, monitors compliance and risk, and improves financial processes and data integrity. It requires advanced Excel capabilities, financial software proficiency, strong analytical and communication skills, and the ability to deliver accurate insights in a fast-paced hybrid environment.

Consults with automotive retailers to improve customer and employee experiences through coaching, training, facilitation, cultural transformation, and data-driven action planning. Builds relationships with dealership leaders and frontline staff, delivers in-person and virtual sessions, tailors program content, tracks store visits and communications in Salesforce, and supports KPI achievement. Requires extensive travel to dealership locations and independent management of schedules, client engagements, accountability plans, and project deliverables.

Leads complex loyalty strategy engagements for Fortune 500 clients, including program architecture, currency and benefits design, financial modeling, liability management, and commercial viability. Drives client expansion, develops differentiated solution proposals, and advises executive stakeholders. Builds loyalty practice methodologies, reusable intellectual property, quality standards, and external thought leadership while balancing member experience, program economics, operational feasibility, and scalability.

Design and develop learner-centered solutions across eLearning, blended learning, microlearning, and live facilitation formats. Translate client requirements into learning objectives, content outlines, and storyboards; conduct user research and usability testing; create content with eLearning and creative tools; collaborate with strategists, developers, and project managers; track timelines and stakeholder communication; and perform quality checks on learning deliverables.

Manage People & Values operations across HR workflows, HRIS administration, onboarding, offboarding, payroll, benefits, compliance, and process improvement. Support automation, documentation, policy management, and special projects while improving employee experiences. Lead culture, engagement, recognition, communications, awards, milestone, and workplace discount programs. Partner across teams to maintain accurate people data, streamline processes, and strengthen employee engagement globally.

Leads complex loyalty strategy engagements for major brands, including program architecture, currency and benefits design, financial modeling, liability management, and commercial recommendations. Drives client growth by identifying expansion opportunities, shaping strategic narratives, developing proposals, and advising executive stakeholders. Advances loyalty consulting methodologies and thought leadership while balancing member experience, financial viability, operational feasibility, and scalability.

Leads Bond’s global Strategic Advisory and CX practice, overseeing strategy, client growth, business development, innovation, financial performance, and operational execution. Builds integrated solutions spanning customer intelligence, experience design, employee experience, culture transformation, analytics, and enablement. Manages multidisciplinary teams, develops talent, strengthens client relationships, launches new offerings, and delivers revenue, profitability, client satisfaction, and operational targets.