The Role
Leads complex client engagements focused on change management, culture transformation, leadership strategy, organizational coaching, and human-centered organizational design. Oversees delivery, business development, solution design, thought leadership, and team performance across markets and client contexts. Builds trusted executive relationships, develops strategic solutions, manages resources and risks, and contributes to practice planning and growth. Automotive sector experience and professional coaching credentials are important, with Spanish proficiency preferred.
Summary Generated by Built In
The role of the Senior Lead Strategic Advisory is to lead high-impact client engagements, contribute to business growth, and support delivery of complex client engagements through human-centered, strategic leadership within the Human Experience team. You will lead a team of consultants in delivering transformative change initiatives that reshape how organizations operate, engage their people, and serve their customers. With expertise in change management, organizational culture and leadership transformation, and ICF credentials in professional coaching, you will partner with senior leaders to guide clients through key engagements while developing high-performing team members.
Job Requirements:
Business Development & Solution Design: Skilled at identifying opportunities, lead proposal development, design compelling solutions, and deliver persuasive presentations to contribute to revenue growth.
Engagement Delivery: Demonstrated ability to oversee complex client engagements from scoping through execution, managing resources, and quality assurance, identifying executive and client alignment risks and resistance points and developing targeted mitigation strategies
Change Management & Culture Transformation: Expertise in change management methodologies and culture transformation practices, with a track record of designing and executing strategies that drive measurable improvements in employee experience and business outcomes.
Leadership Strategy & Organizational Coaching: Possess professional coaching credentials (ICF, level PCC preferred) with the ability to develop and support leadership transformation programs and coaching strategy within complex organizations at scale.
Impact & Influence: Proven ability to coach, and mentor, fostering collaboration and high performance through impact & influence.
Strategic Client Partnership: Strong relationship management skills, building trusted advisor relationships with clients and stakeholders and influencing decision-making.
Human-Centered Strategic Thinking: Advanced ability to apply human-centered design principles to organizational challenges, diagnose root causes, and develop innovative strategies that balance business objectives with human needs.
Thought Leadership & Communication: Strong written and verbal communication skills with the ability to synthesize complex ideas into compelling thought leadership, develop frameworks, and contribute to the team's market positioning.
Adaptive Leadership & Collaboration: Demonstrated agility in navigating ambiguity, managing competing priorities, and working effectively across teams to leverage diverse expertise.
Language Capabilities: Demonstrated ability to operate in both written and spoken Spanish with professional level proficiency (preferred)
Key Responsibilities:
Business Development: Lead business development activities, including identifying opportunities, building client relationships, developing proposals, scoping solutions, and delivering presentations to prospective clients.
Engagement Delivery: Lead and oversee multiple client engagements, ensuring successful delivery, client satisfaction, commercial outcomes, and effective management of scope, timelines, budgets, and resources.
Change Management & Culture Transformation: Partner with clients to assess organizational needs and design and implement change management and culture transformation strategies that support business objectives and sustainable organizational change.
Leadership Strategy & Professional Coaching: Design and deliver leadership development solutions and coaching strategies that strengthen leadership capability and support organizational effectiveness in collaboration with internal coaching resources.
Team Development: Coach, mentor, and develop team members to build capability, enhance performance, and foster a collaborative, high-performing team environment.
Strategic Thought Leadership: Contribute to the development of thought leadership, methodologies, frameworks, case studies, and market insights that strengthen the Employee Experience practice and support business growth.
Benefits
Compensation: The expected base salary compensation for this role is $106,000 to $137,000 CAD annually.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
Vacancy Type: This posting is for an existing vacancy.
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.
At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:
Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
Future-focused: Retirement planning assistance with company matching.
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.
Job Requirements:
Business Development & Solution Design: Skilled at identifying opportunities, lead proposal development, design compelling solutions, and deliver persuasive presentations to contribute to revenue growth.
Engagement Delivery: Demonstrated ability to oversee complex client engagements from scoping through execution, managing resources, and quality assurance, identifying executive and client alignment risks and resistance points and developing targeted mitigation strategies
Change Management & Culture Transformation: Expertise in change management methodologies and culture transformation practices, with a track record of designing and executing strategies that drive measurable improvements in employee experience and business outcomes.
Leadership Strategy & Organizational Coaching: Possess professional coaching credentials (ICF, level PCC preferred) with the ability to develop and support leadership transformation programs and coaching strategy within complex organizations at scale.
Impact & Influence: Proven ability to coach, and mentor, fostering collaboration and high performance through impact & influence.
Strategic Client Partnership: Strong relationship management skills, building trusted advisor relationships with clients and stakeholders and influencing decision-making.
Human-Centered Strategic Thinking: Advanced ability to apply human-centered design principles to organizational challenges, diagnose root causes, and develop innovative strategies that balance business objectives with human needs.
Thought Leadership & Communication: Strong written and verbal communication skills with the ability to synthesize complex ideas into compelling thought leadership, develop frameworks, and contribute to the team's market positioning.
Adaptive Leadership & Collaboration: Demonstrated agility in navigating ambiguity, managing competing priorities, and working effectively across teams to leverage diverse expertise.
Language Capabilities: Demonstrated ability to operate in both written and spoken Spanish with professional level proficiency (preferred)
Key Responsibilities:
Business Development: Lead business development activities, including identifying opportunities, building client relationships, developing proposals, scoping solutions, and delivering presentations to prospective clients.
Engagement Delivery: Lead and oversee multiple client engagements, ensuring successful delivery, client satisfaction, commercial outcomes, and effective management of scope, timelines, budgets, and resources.
Change Management & Culture Transformation: Partner with clients to assess organizational needs and design and implement change management and culture transformation strategies that support business objectives and sustainable organizational change.
Leadership Strategy & Professional Coaching: Design and deliver leadership development solutions and coaching strategies that strengthen leadership capability and support organizational effectiveness in collaboration with internal coaching resources.
Team Development: Coach, mentor, and develop team members to build capability, enhance performance, and foster a collaborative, high-performing team environment.
Strategic Thought Leadership: Contribute to the development of thought leadership, methodologies, frameworks, case studies, and market insights that strengthen the Employee Experience practice and support business growth.
Benefits
Compensation: The expected base salary compensation for this role is $106,000 to $137,000 CAD annually.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
Vacancy Type: This posting is for an existing vacancy.
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.
At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:
Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
Future-focused: Retirement planning assistance with company matching.
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.
Skills Required
- Expertise in change management, organizational culture, and leadership transformation
- Professional coaching credentials from ICF
- Experience leading complex client engagements across multiple workstreams, markets, and stakeholder groups
- Experience in business development, proposal development, solution design, and client presentations
- Experience designing and implementing change management and culture transformation strategies
- Automotive sector experience, including OEMs, dealer and retail networks, and frontline workforces
- People leadership experience, including performance management and team development
- Ability to develop leadership transformation programs and organizational coaching strategies
- Strong strategic client partnership, communication, influence, and collaboration skills
- Ability to apply human-centered design principles to organizational challenges
- ICF Professional Certified Coach (PCC) credential
- Professional-level written and spoken Spanish proficiency
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The Company
What We Do
Bond Brand Loyalty is a customer-intelligence-driven customer engagement and loyalty company headquartered in Toronto, Canada. It helps brands build stronger customer relationships through customer experience, human experience, loyalty advisory, loyalty and marketing operations, market research, behavioral science, data, and AI-enhanced technology. Its Synapze platforms support the design, growth, and operation of loyalty and engagement programs for clients across North America and Europe.
