The Role
Design and develop learner-centered solutions across eLearning, blended learning, microlearning, and live facilitation formats. Translate client requirements into learning objectives, content outlines, and storyboards; conduct user research and usability testing; create content with eLearning and creative tools; collaborate with strategists, developers, and project managers; track timelines and stakeholder communication; and perform quality checks on learning deliverables.
Summary Generated by Built In
We build bonds. Bonds build growth.
At Bond, we help our clients create transformative customer and employee experiences. As an Instructional Experience Designer, you will contribute to the design and development of impactful learning solutions that support client objectives across diverse industries, including automotive, financial services, healthcare, pharmaceutical, technology, retail, and hospitality.
You will collaborate closely with Experience Designers, Strategists, and other specialists to create engaging, learner-centered programs that drive knowledge retention, skill development, and behavior change.
Location: Remote within Canada.
Contract Type: Freelance resource support contract with adaptable term lengths.
Must-have: Full business proficiency in English and Spanish (written and verbal).
Job requirements
Job responsibilities
Benefits
Please note: This position is structured as a freelance resource support contract with adaptable term lengths.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
At Bond, we help our clients create transformative customer and employee experiences. As an Instructional Experience Designer, you will contribute to the design and development of impactful learning solutions that support client objectives across diverse industries, including automotive, financial services, healthcare, pharmaceutical, technology, retail, and hospitality.
You will collaborate closely with Experience Designers, Strategists, and other specialists to create engaging, learner-centered programs that drive knowledge retention, skill development, and behavior change.
Location: Remote within Canada.
Contract Type: Freelance resource support contract with adaptable term lengths.
Must-have: Full business proficiency in English and Spanish (written and verbal).
Job requirements
- Full business proficiency in English and Spanish (written and verbal) - required.
- 2–4 years of experience in instructional design, learning experience design, or a related role.
- Familiarity with design thinking principles and user-centered design approaches.
- Proficiency with eLearning development tools (e.g., Articulate Rise 360, Storyline) and creative tools (e.g., Canva, Powtoons, Adobe Creative Suite).
- Experience with visual collaboration platforms (e.g., Miro, Beekast) and AI-assisted tools for content creation.
- Strong written and verbal communication skills, with the ability to work effectively with clients and stakeholders.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Proficiency in standard business software (MS Word, Excel, PowerPoint, Outlook).
- Demonstrated ability to work collaboratively in a team setting while contributing independently to project deliverables.
Job responsibilities
- Collaborate with project teams to design instructional experiences that align with client needs and strategic objectives.
- Apply design thinking and instructional design methodologies to develop learning solutions across formats such as eLearning, blended learning, microlearning, and live facilitation.
- Translate strategic direction and client requirements into clear learning objectives, content outlines, and storyboards.
- Support user research and usability testing, incorporating feedback into design improvements.
- Develop content using eLearning tools and creative platforms, ensuring high quality and adherence to adult learning principles.
- Assist in maintaining project timelines, communicating progress to stakeholders, and ensuring deliverables are completed on schedule.
- Collaborate with cross-functional teams, including strategists, developers, and project managers, to deliver cohesive solutions.
- Conduct quality checks to ensure learning products meet both client and internal standards.
Benefits
Please note: This position is structured as a freelance resource support contract with adaptable term lengths.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
Skills Required
- Full business proficiency in English and Spanish, written and verbal
- 2-4 years of experience in instructional design, learning experience design, or a related role
- Familiarity with design thinking principles and user-centered design approaches
- Proficiency with eLearning development tools such as Articulate Rise 360 and Storyline
- Proficiency with creative tools such as Canva, Powtoon, and Adobe Creative Suite
- Experience with visual collaboration platforms such as Miro and Beekast
- Experience with AI-assisted tools for content creation
- Strong written and verbal communication skills
- Ability to work effectively with clients and stakeholders
- Ability to manage multiple projects and priorities in a fast-paced environment
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to work collaboratively while contributing independently to project deliverables
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The Company
What We Do
Bond Brand Loyalty is a customer-intelligence-driven customer engagement and loyalty company headquartered in Toronto, Canada. It helps brands build stronger customer relationships through customer experience, human experience, loyalty advisory, loyalty and marketing operations, market research, behavioral science, data, and AI-enhanced technology. Its Synapze platforms support the design, growth, and operation of loyalty and engagement programs for clients across North America and Europe.
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