Jobs at Bolna

Design end-to-end product experiences for a Voice AI platform: craft UI flows, visual designs, and lightweight brand assets; run funnel analytics to identify drop-offs and propose fixes; recognize patterns and design scalable UI abstractions; collaborate with engineers to ship production-ready features and iterate based on metrics.

Perform LLM and ASR benchmarking and evaluation, build evaluation pipelines and golden datasets, analyze infra/latency and agent behavior, run self-serve funnel and product/growth analyses, and deliver repeatable dashboards and reports for product, ML, and infra stakeholders.

Design, write, and iterate system prompts and conversation flows for voice agents. Test calls, fix failures, onboard customers, maintain prompt libraries, red-team agents, and feed insights to product and engineering. Work with vernacular languages and scale deployments across industries.

Manage end-to-end recruitment, maintain hiring processes, build a talent pipeline, coordinate with stakeholders, and assist in candidate experience.

Embed with Forward Deployed Engineers to identify recurring customer field patterns, write specs (PRDs), co-own feature builds with surface PMs, and create a library of vertical pre-builts (templates, prompts, integrations) to reduce future deployment time.

The role involves working with the founders on high-priority tasks, managing customer relationships, leading sales conversations, running projects, and making product recommendations based on customer feedback.

Triage daily technical support tickets for voice-AI agents, perform root-cause analysis using transcripts, logs, and SQL, debug APIs/webhooks and prompts, fix issues when possible, escalate with evidence and reproducible steps, and document failure modes for the knowledge base.

Technical client-success owner for enterprise voice-AI accounts: triage ASR/LLM/TTS/telephony issues, write and iterate prompts, build analytics and dashboards (SQL/Excel), work with PMs/engineers to productize repeat fixes, and manage end-to-end engineering relationships with clients.