Teams at Bolna

Triage daily technical support tickets for voice-AI agents, perform root-cause analysis using transcripts, logs, and SQL, debug APIs/webhooks and prompts, fix issues when possible, escalate with evidence and reproducible steps, and document failure modes for the knowledge base.

Technical client-success owner for enterprise voice-AI accounts: triage ASR/LLM/TTS/telephony issues, write and iterate prompts, build analytics and dashboards (SQL/Excel), work with PMs/engineers to productize repeat fixes, and manage end-to-end engineering relationships with clients.

Design, write, and iterate system prompts and conversation flows for voice agents. Test calls, fix failures, onboard customers, maintain prompt libraries, red-team agents, and feed insights to product and engineering. Work with vernacular languages and scale deployments across industries.