The Role
The role involves working with the founders on high-priority tasks, managing customer relationships, leading sales conversations, running projects, and making product recommendations based on customer feedback.
Summary Generated by Built In
About Bolna
Bolna is Voice AI infrastructure built for India - and now for the world. We help businesses deploy intelligent voice agents that can call, converse, and convert in any language, at scale. From collections to customer support to sales, our agents handle millions of conversations so humans don’t have to.
We’re a YC F25 company, backed by General Catalyst, with 1,050+ paying customers and growing fast. Our team of ~25 is based in Bengaluru.
The Role
Most people 2–3 years into their careers are getting good at one thing. This role is for the ones who want to get good at everything - fast.
The Founder’s Office is where the most important, most ambiguous, and most consequential work lives. You’ll work directly with the founders on whatever is highest priority - closing an enterprise deal, fixing a broken customer deployment, figuring out why a vertical isn’t converting, building the business case for a new market. No two weeks will look the same.
This is deliberately a generalist role. Over 12–18 months, you’ll develop a sharp point of view on where you want to go -product, sales, business development, customer success - and we’ll actively help you get there. Think of it as a founder’s MBA, except the tuition is paid and the work is real.
If you’ve come from consulting, an early-stage startup, or an AI company and you’re hungry for more ownership than your current role allows, this is the seat.
What You’ll Do
- Own customer relationships end-to-end - from first call to go-live to expansion
- Work with enterprise customers to translate their business goals into agent configurations, prompt logic, and integration requirements
- Sit in on and eventually lead sales conversations - help close deals, write proposals, and navigate procurement
- Identify patterns in churn, expansion, and customer feedback, and turn them into product and GTM recommendations
- Build internal playbooks - onboarding processes, success metrics, escalation paths, vertical-specific templates
- Run high-priority projects directly for the founders - market analysis, competitive research, partner outreach, new vertical scoping
- Be the connective tissue between customers, product, and engineering
What We’re Looking For
Must-have:
- 2–4 years of experience in management consulting, investment banking, early-stage startups, or an AI/SaaS company
- You can structure a problem, communicate it clearly, and drive it to closure without hand-holding
- Comfortable in ambiguous, fast-moving environments where the playbook doesn’t exist yet
- Strong written and verbal communication - you can hold a room with a CXO and debug a customer issue in the same afternoon
- Genuine curiosity about AI - you’ve used these tools seriously, not just dabbled
Good to have:
- Direct experience in B2B SaaS, voice AI, or conversational AI
- You’ve worked at or with a YC company or high-growth startup
- You’ve owned a revenue number, even informally
- You can read a financial model and know what levers matter
- Exposure to enterprise sales cycles, procurement, or customer success at scale
How This Role Grows
At 12–18 months, you’ll have a clear view of where you want to go. We’ll shape the role around your strengths:
- Strong in customers and revenue → Sales Lead or Customer Success Lead
- Strong in product insights and patterns → Product Manager or Product Ops
- Strong in strategy and markets → GTM Lead or Business Development
We don’t hire for this role and leave you in it forever. The point is to make you exceptional at whatever direction you choose - with real context, real relationships, and real skin in the game.
Why Bolna
- Direct access to founders from day one - you’ll be in the room for decisions most people at your stage never see
- Fastest learning curve available in B2B AI sales, product, and customer success
- Real ownership, real customers, real consequences - not a support function
- Competitive compensation + meaningful ESOP
- Bengaluru office, in-person team collaboration
Skills Required
- 2-4 years of experience in management consulting, investment banking, early-stage startups, or an AI/SaaS company
- Ability to structure problems and communicate clearly to drive towards closure independently
- Strong written and verbal communication skills
- Genuine curiosity about AI and serious experience using AI tools
Am I A Good Fit?
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The Company
What We Do
Bolna is a Voice AI Platform purpose-built for India’s scale, linguistic complexity, and cost sensitivity. We enable enterprises to go live with thousands of concurrent calls in days, not months.
