Jobs at Blue Stream Fiber

Designs, implements, monitors, and maintains telecommunications network infrastructure, including dark and lit fiber services, LAN/WAN systems, routers, switches, firewalls, and peering solutions. Performs capacity planning, performance analysis, network upgrades, documentation, vendor coordination, budgeting, change management, and compliance activities. Supports network projects, production scheduling, reporting, system metrics, user training, and technical recommendations while collaborating with internal teams and external vendors.

Manages assigned multifamily property accounts for a telecommunications provider, increasing subscriber activation, product penetration, retention, and revenue. Serves as the primary customer contact, coordinates property launches and internal teams, supports upselling and referrals, tracks account metrics, and maintains relationships with property officials. Collects property information after acquisitions or migrations and ensures timely service delivery and customer satisfaction.

Provides in-person, chat, and phone customer support for payments, account changes, equipment returns, billing questions, service inquiries, and basic connectivity troubleshooting. Explains products and billing information, resolves concerns through active listening and problem solving, escalates issues when needed, and supports customer retention and performance goals. Requires flexibility for extended hours, occasional travel between locations, prolonged standing, and lifting up to 35 pounds.

Manage assigned business customer accounts throughout onboarding, installation, post-sale support, account reviews, retention, and service upgrades. Coordinate internal teams, order management, customer activations, billing inquiries, project updates, and service-level accountability. Build long-term relationships, identify upsell and referral opportunities, support complex customer situations, and improve satisfaction and revenue retention. The role requires strong organization, communication, CRM proficiency, and telecommunications or cable industry experience.

Lead revenue operations and analytics to ensure accurate reporting, scalable systems, and cross-functional execution. Build executive dashboards, drive revenue planning and forecasting, optimize CRM and reporting tools, manage sales compensation and GTM processes, and lead initiatives to improve conversion, reduce timelines, and support executive decision-making.