Jobs at Blue Stream Fiber

Supports product managers with product performance analysis, reporting, dashboard maintenance, requirements gathering, documentation, pricing analysis, and cross-functional coordination. Tracks KPIs such as revenue, adoption, churn, and usage; validates data; identifies trends and gaps; supports launches, testing, rollouts, and post-launch monitoring. The role translates business needs into structured requirements for technical teams and helps coordinate product initiatives across Marketing, Sales, Finance, Operations, and Engineering.

Maintain and enhance the ICOMS billing system and IBM AS/400 environment. Responsibilities include implementing and testing system changes, troubleshooting issues, supporting data migrations, automating processes, documenting workflows, configuring features, and supporting customer-facing departments. The role requires ICOMS, GUI, IAD, and AS/400 experience, along with database, troubleshooting, reporting, and Microsoft Office skills. Overnight maintenance and project coordination may be required.

Leads sales activities for internet, television, and phone services within the Fort Myers market. Builds market share through networking, events, and relationships with community stakeholders, property managers, consultants, and vendors. Develops outreach campaigns, identifies customer needs, presents customized proposals, negotiates new contracts, and achieves sales quotas and KPIs. Collaborates across departments while managing multiple priorities and maintaining strong client relationships.

Designs, implements, monitors, and maintains telecommunications network infrastructure, including dark and lit fiber services, LAN/WAN systems, routers, switches, firewalls, and peering solutions. Performs capacity planning, performance analysis, network upgrades, documentation, vendor coordination, budgeting, change management, and compliance activities. Supports network projects, production scheduling, reporting, system metrics, user training, and technical recommendations while collaborating with internal teams and external vendors.

Provides in-person, chat, and phone customer support for payments, account changes, equipment returns, billing questions, service inquiries, and basic connectivity troubleshooting. Explains products and billing information, resolves concerns through active listening and problem solving, escalates issues when needed, and supports customer retention and performance goals. Requires flexibility for extended hours, occasional travel between locations, prolonged standing, and lifting up to 35 pounds.

Lead revenue operations and analytics to ensure accurate reporting, scalable systems, and cross-functional execution. Build executive dashboards, drive revenue planning and forecasting, optimize CRM and reporting tools, manage sales compensation and GTM processes, and lead initiatives to improve conversion, reduce timelines, and support executive decision-making.