The Role
Supports product managers with product performance analysis, reporting, dashboard maintenance, requirements gathering, documentation, pricing analysis, and cross-functional coordination. Tracks KPIs such as revenue, adoption, churn, and usage; validates data; identifies trends and gaps; supports launches, testing, rollouts, and post-launch monitoring. The role translates business needs into structured requirements for technical teams and helps coordinate product initiatives across Marketing, Sales, Finance, Operations, and Engineering.
Summary Generated by Built In
The Business Analyst plays a key role in supporting the execution and day-to-day operations of Blue Stream Fiber’s product portfolio, including Internet, Video, Voice, and Value-Added Services. This role works closely with Product Managers to provide analytical support, maintain documentation, generate reporting, and help ensure product initiatives are delivered accurately and on time.
Reporting to the Director of Product Management, this position serves as a bridge between business needs and technical teams by producing structured analysis, clear requirements, and reliable reporting. The ideal candidate is highly detail-oriented, organized, and comfortable working in a fast-paced environment with a high volume of analytical and operational tasks. This role is a critical part in enabling data-driven product decisions and ensuring seamless execution across a growing product portfolio.
Key Responsibilities
Product Analysis & Execution Support
- Support Product Managers with ongoing analysis of product performance, customer behavior, and operational metrics.
- Pull and validate data from internal systems to support product decisions and day-to-day execution.
- Assist in evaluating product changes, pricing updates, and new initiatives through structured analysis and reporting.
- Track and monitor key product metrics (e.g., revenue, adoption, churn, usage) and provide regular updates.
Reporting & Data Management
- Develop, maintain, and distribute recurring reports and dashboards related to product performance and KPIs.
- Respond to ad hoc data requests with accurate, timely analysis.
- Ensure data consistency and accuracy across reports and systems.
- Identify trends, anomalies, and data gaps, and escalate findings as needed.
Requirements Gathering & Documentation
- Gather, document, and maintain business and functional requirements for product initiatives and system enhancements.
- Translate business requests into clear, structured requirements for Engineering, IT, and Operations teams.
- Create and maintain documentation including process flows, use cases, and business rules.
- Ensure requirements are complete, organized, and aligned with business needs before handoff to technical teams.
Product Lifecycle Coordination
- Support execution of product initiatives across the lifecycle, including launches, updates, and operational changes.
- Track deliverables, timelines, and dependencies to ensure projects stay on schedule.
- Assist with testing, validation, and rollout activities to ensure accuracy and completeness.
- Help monitor post-launch performance and document outcomes.
Cross-Functional Coordination
- Work closely with Product Manager and Marketing, Sales, Finance, Operations, and Engineering to support execution of product-related work.
- Follow up on open items, track action items, and ensure alignment across teams.
- Act as a point of contact for clarifying requirements and resolving day-to-day questions from stakeholders.
Pricing & Offer Support
- Assist with analysis of pricing changes, promotions, and product packaging across all service lines.
- Support Finance and Marketing with data gathering and performance tracking for offers and promotions.
- Maintain documentation of pricing structures and changes.
- Gather competitive pricing and promotions for key competitors and market segments and update regularly
Skills, Knowledge and Expertise
- Strong Attention to Detail: High level of accuracy in data analysis, reporting, and documentation.
- Analytical Mindset: Strong ability to gather, interpret, and analyze data to drive business decisions and product improvements.
- Organization & Time Management: Ability to manage multiple requests, prioritize work, meet deadlines, and following through on deliverables.
- Requirements & Documentation Skills: Proven ability to translate business needs into clear, structured requirements and documentation.
- Collaboration: Works effectively across teams and follows through on cross-functional dependencies.
- Communication Skills: Ability to clearly present data, findings, and requirements in a clear and concise manner.
- Problem Solving: Identifies issues and supports resolution through data and structured analysis.
- Education: Bachelor’s degree in Business Administration, Finance, Economics, Information Systems, or a related field.
- Experience: 1–3 years of experience in business analysis, reporting, data analysis, or operational support roles.
- Technical Proficiency: Experience with data analysis tools (e.g., SQL, Excel, Power BI, or similar) and strong familiarity with Microsoft Office and remote collaboration tools.
- Data Handling: Experience working with large datasets, building reports, and ensuring data accuracy.
- Industry Knowledge: Experience or familiarity with telecommunications, subscription-based services, or technology products preferred.
- Process & Systems Knowledge: Experience working with billing systems, CRM tools, or product-related systems is a plus.
Benefits
- Medical, Dental and Vision
- PTO & Holidays
- 401K + Match
- Life Insurance
- FSA & HSA
- Short Term/Long Term Disability
- Legal Plan Support & EAP
About
Blue Stream Fiber has over 45 years of industry experience, servicing Florida with amazing internet, TV, and phone products. We are the best in state, but that isn’t the only reason to choose us. We constructed our own advanced fiber network to deliver an innovative array of products supported by a best-in-class customer service.Our team operates with a clear mission: based locally means we act locally. We take pride in thinking and acting with the customer in mind knowing they could be our neighbor, our friend or even our own family. Our team is passionate about and dedicated to ensuring our customers and neighbors receive the most reliable services that will enrich their lives. When you need us, our customer service and technical support team members based in Coral Springs, Indiantown, Orlando and Port St. Lucie are ready to assist you.
Skills Required
- Bachelor's degree in Business Administration, Finance, Economics, Information Systems, or a related field
- 1-3 years of experience in business analysis, reporting, data analysis, or operational support
- Experience with data analysis tools such as SQL, Excel, Power BI, or similar
- Strong familiarity with Microsoft Office and remote collaboration tools
- Experience working with large datasets, building reports, and ensuring data accuracy
- Strong analytical, organizational, documentation, communication, collaboration, and problem-solving skills
- Experience or familiarity with telecommunications, subscription-based services, or technology products
- Experience with billing systems, CRM tools, or product-related systems
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The Company
What We Do
Blue Stream Fiber has been in business for over 40 years, servicing Florida with amazing Internet, TV and Phone products. We have invested millions of dollars building fiber in the communities we serve to deliver an innovative array of products and services, including fiber-to-the-home infrastructure, symmetrical internet speeds, whole-home managed WIFI, and TiVo Android Set-Top boxes with Google Assistant, among other industry-leading technology. As our company grows throughout the state, our support staff needs to grow and evolve, and that is exactly why we need you. At Blue Stream Fiber we take a customized approach to ensure our customers are at the center of every decision we make, all the while developing each of our team member’s strengths and experiences. We take our role as trusted industry experts very seriously and are dedicated to providing communities and our neighbors with reliable fiber infrastructure to offer world-class internet, TV and phone products and services that enrich lives, while providing a personalized customer experience, from a local team that cares.
