Key Responsibilities
- Maintain the ICOMS billing system and its IBM Host while implementing new processes and features.
- Assist with Data Migrations as well as Standardizing and/or automating various tasks.
- Troubleshoot all ICOMS and related issues to resolution.
- Support various key, customer facing departments with new issues and projects.
- Document new and current department processes and step by step instructional guides.
- Configure, apply, test, and document any requested changes prior to production implementation.
Skills, Knowledge & Expertise
- Experience with ECOM processing and ability to learn the new ECOM process we have launched.
- Experience with HELP Systems products such a Robot Scheduler is preferred.
- Exceptional attention to detail with the aptitude to follow instructions as provided and increase current knowledge base.
- Previous experience with ICOMS, GUI, and IAD minimum 1 year, required.
- IBM AS/400 command line experience required.
- Telecomm experience, minimum 1 year, a plus.
- General knowledge of database management and able to effectively refer to user guides as needed.
- Expected to be able to learn System Parameters and how they interact with current business practices.
- Process documentation experience a plus
- Flexibility with working hours including overnight maintenance
- Ability to self-manage themselves to successfully complete all work assigned and within the expected timeframe
- Ability to work and complete Projects while effectively communicating with the PM
- Basic troubleshooting skill are required
- Ability to read and update reports as needed
- SQL knowledge a plus
- Proficient with MS Excel, experience with MS Word and other MS Office Applications
- MS Visio a plus
- Works well within a small group of peers, interdepartmentally, and with Vendor.
Job Benefits
- Medical, Dental and Vision
- PTO & Holidays
- 401K + Match
- Life Insurance
- FSA & HSA
- Short Term/Long Term Disability
- Legal Plan Support & EAP
About
Blue Stream Fiber has over 45 years of industry experience, servicing Florida with amazing internet, TV, and phone products. We are the best in state, but that isn’t the only reason to choose us. We constructed our own advanced fiber network to deliver an innovative array of products supported by a best-in-class customer service.Our team operates with a clear mission: based locally means we act locally. We take pride in thinking and acting with the customer in mind knowing they could be our neighbor, our friend or even our own family. Our team is passionate about and dedicated to ensuring our customers and neighbors receive the most reliable services that will enrich their lives. When you need us, our customer service and technical support team members based in Coral Springs, Indiantown, Orlando and Port St. Lucie are ready to assist you.
Skills Required
- At least one year of experience with ICOMS, GUI, and IAD
- IBM AS/400 command line experience
- Experience with ECOM processing
- General database management knowledge
- Basic troubleshooting skills
- Ability to read and update reports
- Proficiency with Microsoft Excel
- Ability to work flexible hours, including overnight maintenance
- Ability to self-manage work and complete assignments on time
- Ability to complete projects and communicate effectively with the project manager
- HELP Systems products experience, such as Robot Scheduler
- At least one year of telecommunications experience
- Process documentation experience
- SQL knowledge
- Microsoft Word and other Microsoft Office application experience
- Microsoft Visio experience
What We Do
Blue Stream Fiber has been in business for over 40 years, servicing Florida with amazing Internet, TV and Phone products. We have invested millions of dollars building fiber in the communities we serve to deliver an innovative array of products and services, including fiber-to-the-home infrastructure, symmetrical internet speeds, whole-home managed WIFI, and TiVo Android Set-Top boxes with Google Assistant, among other industry-leading technology. As our company grows throughout the state, our support staff needs to grow and evolve, and that is exactly why we need you. At Blue Stream Fiber we take a customized approach to ensure our customers are at the center of every decision we make, all the while developing each of our team member’s strengths and experiences. We take our role as trusted industry experts very seriously and are dedicated to providing communities and our neighbors with reliable fiber infrastructure to offer world-class internet, TV and phone products and services that enrich lives, while providing a personalized customer experience, from a local team that cares.
