Jobs at Beyondsoft

Designs and deploys Microsoft 365 Copilot and custom AI agents using Microsoft Agent Builder and Copilot Studio. Delivers user and administrator training, supports enterprise adoption, advises clients, troubleshoots implementations, and creates enablement materials. The role also requires integrating Microsoft 365 services and enterprise data sources while meeting strict security, governance, and Singapore government data-handling requirements.

Manages critical customer situations for premier enterprise and partner accounts, coordinating internal and external resources, driving escalations, maintaining communication, resolving issues, and identifying process failures. Provides after-hours coverage on a fixed rotating schedule, including weekends and public holidays. Requires strong customer service, negotiation, problem-solving, organizational, communication, and cross-group leadership skills in English and Mandarin.

Manage critical situations for premier customers and partners across all technologies. Own incident escalations, coordinate internal and external resources, ensure process compliance, communicate with stakeholders, identify systemic issues, and drive timely resolution and business-process improvements. The role provides rotational after-hours coverage on a fixed schedule, including weekends and public holidays.

Supports enterprise customers across Microsoft 365 administration, Exchange Online, identity and access management, endpoint security, information protection, cloud security, and security monitoring. Administers Entra ID, Active Directory, Defender, Purview, and Sentinel environments; troubleshoots complex technical issues; investigates security events; and provides recommendations, documentation, and knowledge transfer. Requires professional proficiency in Japanese and English and extensive customer-facing enterprise IT experience.

Designs, deploys, maintains, and supports enterprise Exchange, Microsoft 365, Windows Server, Active Directory, and hybrid identity environments. Responsibilities include messaging infrastructure monitoring, mail-flow and calendar troubleshooting, email security and compliance, PowerShell automation, root-cause analysis, documentation, and advanced technical support in large-scale global environments.

Supports and monitors production websites and consumer-facing applications, troubleshoots and resolves incidents, monitors system performance, manages hosted environments, documents procedures, and communicates incident updates. The role includes rotating 24/7 on-call coverage, maintenance activities, stakeholder coordination, and production support using cloud, monitoring, ITSM, Linux, and Apache technologies.

Designs, deploys, governs, automates, modernizes, and operates enterprise Azure environments, including core infrastructure, AKS/Kubernetes platforms, infrastructure as code, CI/CD, and hybrid cloud systems. Leads architecture reviews, migrations, troubleshooting, governance design, customer workshops, technical assessments, and production issue resolution. Acts as a customer-facing technical advisor, translating requirements into secure, scalable Azure architectures and implementation plans.

Own customer-facing Azure and hybrid-cloud architecture, technical delivery, production support, incident analysis, and performance troubleshooting for business-critical environments. Design secure, scalable, resilient architectures; advise on governance, landing zones, networking, migrations, disaster recovery, and modernization. Support AKS, Linux, Windows, identity, and large-scale internet platforms while developing infrastructure automation with PowerShell, Azure CLI, ARM, Bicep, and Terraform. Communicate risks and recommendations to stakeholders and participate in 24x7 on-call support.

Coordinates creative projects from intake through delivery, maintaining schedules, task ownership, milestones, approvals, documentation, status reports, and communications. Supports digital, email, social, print, video, event, and sales collateral workstreams; coordinates vendors, localization, purchase orders, invoices, and budget records. Identifies blockers, escalates issues, supports workflow improvements, and helps ensure consistent creative project processes.

Design, develop, and deploy production-grade AI applications focused on agentic AI, multi-agent systems, RAG, and cloud solutions. Build Python and FastAPI backends, integrate LLMs and enterprise data, deploy applications with Docker and Kubernetes, and implement evaluation, observability, security, reliability, and responsible AI practices. Collaborate with product, engineering, and business teams to deliver scalable AI solutions.

Supports Microsoft Azure sales and business development through customer engagement, needs analysis, technical solution consulting, architecture recommendations, demonstrations, proof-of-concepts, proposals, and sales enablement. Translates business requirements into cloud, AI, application, and deployment solutions while collaborating with sales, engineering, and delivery teams. Tracks customer opportunities, addresses technical and security concerns, stays current on Microsoft technologies, and helps accelerate cloud adoption and revenue growth.

Design, develop, and deploy production-grade AI applications focused on agentic AI, multi-agent systems, RAG, LLM integration, and cloud platforms. Build Python backend services and APIs, integrate enterprise data and AI models, and deploy scalable applications using Docker, Kubernetes, and CI/CD. Evaluate and optimize model quality, latency, cost, security, and reliability while implementing observability, guardrails, and secure integrations. Collaborate with product, engineering, and business teams to deliver measurable outcomes.

Design, develop, deploy, and maintain production-grade AI applications focused on agentic AI, multi-agent workflows, RAG, and cloud platforms. Build Python backend services and APIs, integrate LLMs and enterprise data, deploy with Docker and Kubernetes, and implement evaluation, monitoring, security, reliability, and responsible AI practices. Collaborate with product, engineering, and business teams to deliver scalable AI solutions.

Reviews pricing requests, contracts, and business exceptions for compliance with organizational programs and policies. Advises deal owners on pricing, contract structures, documentation, approvals, and required modifications. Manages case records and coordinates exception reviews with program owners and leadership. Partners cross-functionally with sales, finance, operations, and other stakeholders while supporting program implementation and timely issue resolution.

Develop and maintain full-stack .NET applications using C#, C/C++, AngularJS, and related technologies. Responsibilities include designing features, debugging defects, conducting manual and automated testing, maintaining Azure DevOps pipelines and test infrastructure, supporting incident resolution, performing code reviews, and addressing security and compliance issues. The role is remote for candidates in Hyderabad, Bengaluru, or Noida, with occasional onsite travel for training or project stabilization.

Manages Microsoft client relationships and business development, including account planning, opportunity management, sales, proposals, P&L and margin management, delivery oversight, and reporting. The role owns client portfolios up to $10 million, coordinates delivery stakeholders, develops account plans, and supports opportunities from prospecting through close.

Provide enterprise technical support for Windows 11 endpoints and Microsoft Office/Microsoft 365 applications. Troubleshoot operating system, performance, compatibility, patching, Active Directory, Group Policy, and deployment issues. Perform health checks, root cause analysis, upgrades, technical documentation, and customer knowledge transfer. Recommend endpoint stability and user-experience improvements while driving complex incidents through resolution.

Designs, builds, deploys, and supports secure, scalable cloud solutions for clients. Leads technical discovery and architecture design, automates infrastructure and CI/CD, integrates cloud services, and troubleshoots complex deployments. Develops AI and generative AI solutions involving LLMs, RAG, agents, APIs, and enterprise data. Provides hands-on technical leadership, supports proposals and implementations, and evaluates cloud, AI, security, and monitoring technologies.

Designs and maintains scalable data pipelines and ETL/ELT workflows using Python, SQL, and Azure Databricks. Manages large structured and semi-structured datasets, data models, monitoring, quality controls, troubleshooting, and production support. Integrates LLM and Generative AI capabilities, including APIs, embeddings, prompt engineering, and RAG workflows, into data solutions. Collaborates with engineering, analytics, and business teams while following security, CI/CD, documentation, and maintainability best practices.

Designs and delivers Active Directory and Microsoft Entra ID solutions for customers in Japan. Leads hybrid identity and migration projects, including Entra Connect, Join, and Conditional Access. Responsibilities include discovery, assessment, solution design, migration planning, technical reviews, customer workshops, troubleshooting authentication and synchronization issues, documentation, and managing multiple engagements independently.