Teams at Beyondsoft

Designs and deploys Microsoft 365 Copilot and custom AI agents using Microsoft Agent Builder and Copilot Studio. Delivers user and administrator training, supports enterprise adoption, advises clients, troubleshoots implementations, and creates enablement materials. The role also requires integrating Microsoft 365 services and enterprise data sources while meeting strict security, governance, and Singapore government data-handling requirements.

Manages critical customer situations for premier enterprise and partner accounts, coordinating internal and external resources, driving escalations, maintaining communication, resolving issues, and identifying process failures. Provides after-hours coverage on a fixed rotating schedule, including weekends and public holidays. Requires strong customer service, negotiation, problem-solving, organizational, communication, and cross-group leadership skills in English and Mandarin.

Manage critical situations for premier customers and partners across all technologies. Own incident escalations, coordinate internal and external resources, ensure process compliance, communicate with stakeholders, identify systemic issues, and drive timely resolution and business-process improvements. The role provides rotational after-hours coverage on a fixed schedule, including weekends and public holidays.