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Digital Media • Gaming • Software • Esports • Automation
Provides customer support for betting, payment, and account queries through live chat, email, and phone. Resolves issues, investigates complaints, escalates when necessary, maintains knowledge of policies and licensing requirements, and promotes safer gambling. The role requires fluent German and clear English communication, multitasking, resilience, computer literacy, and CRM experience. Work is scheduled across five days, including evenings, weekends, and public holidays.
Digital Media • Gaming • Software • Esports • Automation
Supports VIP account managers in retaining and developing high-value Italian customers across sports betting and casino gaming. Responsibilities include customer profiling, retention and promotional campaigns, regulatory and responsible gaming compliance, performance reporting, customer service, reducing friction, and supporting VIP events and hospitality. The role also helps convert high-value prospects into VIP customers and cultivates long-term customer relationships.
Digital Media • Gaming • Software • Esports • Automation
Plans, tests, executes, and analyzes CRM promotional and lifecycle campaigns across regions. Ensures campaigns follow localization, regulatory, quality, and brand standards. Analyzes customer behavior and campaign performance, performs A/B testing, identifies commercial opportunities, monitors industry trends, and collaborates with stakeholders to optimize engagement throughout the casino customer lifecycle.
