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Digital Media • Gaming • Software • Esports • Automation
Provide English-language customer support to US customers via live chat, phone, and email. Resolve queries, escalate when needed, use internal tools, promote responsible gambling, and follow licensing and compliance procedures during peak, evening, weekend, and holiday shifts.
Digital Media • Gaming • Software • Esports • Automation
Provide English-language customer support to US customers via chat, email, and phone. Investigate inquiries using internal tools, escalate as needed, follow policies and licensing, promote responsible gaming, and work evenings/weekends during peak sporting events.
Digital Media • Gaming • Software • Esports • Automation
Provide first-line technical support and service request fulfillment for a global workforce: answer calls and chats, log and progress tickets, resolve first-line incidents, escalate to second/third line, administer user accounts, and provide remote and on-site fixes while meeting SLAs and maintaining high customer satisfaction.
