Jobs at Avetium Consult Limited

Lead product strategy, innovation, and full product lifecycle for enterprise business technology solutions. Drive ideation, prototyping, market research, cross-functional delivery, and ensure revenue growth, compliance, and cybersecurity best practices.

Develop and execute channel sales strategy; identify, onboard, and manage partners; design incentives; drive partner-enabled revenue; provide enablement, training, marketing support; monitor performance, report forecasts, and ensure compliance; gather market intelligence and relay product/service feedback to internal teams.

Manage end-to-end IT projects: define scope, plans, budgets, timelines, and resources; lead cross-functional and distributed teams; manage stakeholders, risks, and quality; apply Agile practices; report status, drive continuous improvement, and coordinate project closure and lessons learned.

Manage and grow strategic corporate accounts by driving retention, identifying upsell/cross-sell opportunities, aligning technology solutions to client objectives, negotiating contracts, achieving revenue targets, and coordinating internal teams to deliver tailored solutions.

Manage end-to-end manpower outsourcing operations: workforce planning, recruitment coordination, deployment, lifecycle management, client relationships, compliance, payroll coordination, workforce reporting, performance and attrition monitoring, contingency planning, and support for contract renewals and account growth.

Manage and nurture key client accounts as primary contact, identify growth opportunities with sales, prepare proposals, conduct market research, report on sales performance, and collaborate cross-functionally to improve customer satisfaction.

Design, develop, test, and maintain enterprise software applications; collaborate with cross-functional teams; follow Agile lifecycle; document systems; conduct code reviews; implement APIs and ensure security and integrations.

Maintain accurate financial records and reports; assist budgeting, forecasting, and variance analysis; perform bank reconciliations; manage AP/AR and payroll; support tax compliance and audits; conduct financial analysis to find cost savings; collaborate with accounting, operations, and HR using Zoho Books.

Lead day-to-day contact center/frontline operations to meet SLA, KPI, quality, CSAT/NPS, productivity, and revenue targets. Manage client relationships, escalations, staffing, WFM, coaching, performance management, reporting, continuous improvement, compliance, and business continuity.

Lead cross-functional IT projects from scope and planning through delivery, managing schedules, budgets, risks, change control, client communication, quality, compliance, and (where applicable) agile ceremonies to ensure successful outcomes.

Lead development and execution of customer experience strategy, design end-to-end journeys, run VoC programs, monitor satisfaction and SLAs, drive retention, advocacy, and account growth, and build high-performing customer-facing teams while partnering with Sales, Product, Marketing, and Service Delivery.

Lead and manage BPO sales operations to meet revenue, productivity, and profitability targets. Develop sales strategies and operational plans, monitor performance metrics, and drive continuous improvements. Build client relationships and ensure SLA compliance. Manage and develop Operations Managers and field teams, oversee workforce planning and budgets, collaborate with QA, L&D, HR, and WFM, identify growth opportunities, and present performance reports to senior management and clients.

Lead development and implementation of the organization's TQM strategy; monitor and improve quality across business units and client accounts; conduct audits, root cause analysis, and corrective actions; drive continuous improvement and report quality performance to management while collaborating with Operations, Training, WFM, and HR.

Lead go-to-market planning and execution for products, conduct market research and competitive analysis, create sales enablement and product content, cultivate customer advocacy, and track performance to refine marketing strategies.

Lead and oversee backend operations to meet SLAs. Monitor KPIs (productivity, quality, TAT, backlog), manage client relationships and escalations, coach teams, handle workforce planning and staffing, ensure compliance with SOPs and regulations, analyze data to improve processes, manage operational risk and costs, and produce operational reports and recommendations for management and clients.

Drive strategic and operational planning, lead budgeting and forecasting, perform market and performance analysis, monitor KPIs, present to executives, align cross-functional teams, and support digital transformation by evaluating BI and planning automation tools.

Provide first- and second-line support for hardware, software, and network issues; perform routine maintenance; log and resolve tickets within SLAs; assist and train users; document incidents and system configurations; escalate complex issues and collaborate with the IT team.

Lead daily financial accounting operations, prepare IFRS/GAAP financial statements, ensure compliance and audit readiness, manage AP/AR and reconciliations, supervise and develop accounting staff, drive ERP/system improvements and automation, and support budgeting, forecasting, and financial analysis.