The Role
Provide first- and second-line support for hardware, software, and network issues; perform routine maintenance; log and resolve tickets within SLAs; assist and train users; document incidents and system configurations; escalate complex issues and collaborate with the IT team.
Summary Generated by Built In
- Provide first- and second-level support for hardware, software, and network issues.
- Perform routine system maintenance and preventive checks
- Log, track, and resolve support tickets within agreed SLAs.
- Assist users with technical issues and provide basic user training where required.
- Maintain accurate documentation of incidents, resolutions, and system configurations
- Escalate complex issues and collaborate with the IT team to ensure timely resolution.
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Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2–4 years' experience in IT support or systems administration
- Strong troubleshooting skills across hardware, software, and networking.
- Experience with enterprise applications and cloud-based solutions is an added advantage.
- Excellent problem-solving, communication, and customer service skills
- Experience in troubleshooting hardware, software, and network issues in business environments.
- Exposure to cloud-based solutions and enterprise applications is an advantage.
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Skills Required
- Bachelor's degree in Information Technology, Computer Science, or related field
- 2-4 years' experience in IT support or systems administration
- Strong troubleshooting skills across hardware, software, and networking
- Experience troubleshooting hardware, software, and network issues in business environments
- Excellent problem-solving, communication, and customer service skills
- Experience with enterprise applications
- Exposure to cloud-based solutions
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The Company
What We Do
Avetium Consult, now operating as Avetium Technologies, is a Nigerian business technology and business-process-outsourcing company. It helps organizations streamline operations, optimize processes, and improve productivity through enterprise applications, IT infrastructure, cloud services, cybersecurity, customer-management solutions, and managed operational support. The company serves startups, SMEs, large enterprises, and public- and private-sector organizations across Nigeria and the wider African market, with measurable business results.
