Jobs at Attentive

Lead the strategy and evolution of Attentive’s AI-native integrations platform. Expand the platform for internal teams, external technology partners, client IT teams, and AI agents. Define build-versus-enable decisions, improve integration quality, prioritize platform capabilities, support integration product managers, and grow supported integrations. Partner closely with engineering, product, revenue teams, and partners while establishing metrics and executing platform improvements.

Manage 10–15 strategic agency and systems integrator partners, developing joint go-to-market strategies and driving partner-led revenue for SMS, email, and AI marketing products. Own revenue targets, pipeline management, partner enablement, performance analysis, forecasting, and executive reporting. Collaborate with Sales, Marketing, Product, and Customer Success teams while building strong partner and customer relationships through travel and in-person engagement.

Leads companywide strategy and operations by operationalizing strategic priorities, establishing performance measurement and executive reporting, driving cross-functional initiatives, diagnosing business problems, managing board communications, developing pricing, and overseeing go-to-market activities for new products. Partners with Sales, Marketing, Product, and Client Strategy to improve processes, support scalable growth, and deliver data-driven recommendations.

Own and optimize Attentive’s B2B paid social program, primarily through LinkedIn Campaign Manager. Manage strategy, budgets, audience targeting, creative development, testing, and performance measurement across the funnel. Partner with Sales, Marketing Operations, Analytics, Creative, Content, and Product Marketing to connect paid media performance with pipeline and revenue. Use CRM data, campaign insights, AI tools, and structured experimentation to improve audience quality, campaign efficiency, and business outcomes.

Own day-to-day accounts payable and employee expense operations, including invoice processing, payment runs, vendor management, month-end close entries, reconciliations, accruals, travel and corporate card administration, and internal controls. Partner with Procurement, Accounting, Finance, and vendors to resolve issues and improve procure-to-pay processes. Identify opportunities to automate manual workflows and ensure accurate, timely reporting and compliance.

Execute onboarding and recurring customer engagements for major brands using the Attentive platform. Build and optimize SMS and email campaigns, journeys, segments, reports, list-growth tools, and transactional messaging. Partner with Customer Success, Support, and Professional Services teams to meet customer marketing goals, improve engagement and retention, manage assigned accounts, translate feedback into product recommendations, and maintain accurate workflows and documentation.

Serve as the CEO’s thought partner and operational leader during Attentive’s AI-native transformation. Manage company operating rhythms, including OKRs, All Hands, and business reviews; lead strategic initiatives; translate priorities into ownership and milestones; identify and resolve cross-functional risks; prepare executive analyses and communications; and improve company operations through practical AI applications.

Own the vision, strategy, and roadmap for Attentive’s Targeting products. Lead customer-facing segmentation, audience-building, recommendation, and intelligent targeting experiences. Partner with Engineering, Design, Data Science, Platform, and Customer Success to simplify complex workflows, conduct customer research, define success metrics, run experimentation, and deliver scalable personalization capabilities. Use behavioral data, customer insights, and analytics to identify opportunities and optimize product impact.

Supports Product Legal, IP, and Litigation teams through matter management, product review operations, outside counsel billing, accounts payable, reporting, accruals, dashboards, and legal workflow improvements. Maintains legal data systems, analyzes trends, tracks audits and bankruptcies, interfaces with vendors and internal stakeholders, and assists with AI workflow development. Requires strong analytical, organizational, communication, confidentiality, and multitasking skills.

Analyze workforce, performance, compensation, and engagement data to guide People Team decisions. Administer HR analytics dashboards, maintain data quality and user access, support headcount planning and business metrics, and partner on cross-functional analytics projects. Develop clear data stories, improve methodologies, identify process gaps, coordinate stakeholders, and build AI-enabled automated solutions that increase the People Team’s effectiveness.

Provides advanced customer support for Attentive’s marketing platform through email and live chat. Troubleshoots complex technical issues, manages escalations, advises customers on platform best practices, and ensures timely, high-quality resolutions. The role also leads team training, supports product updates and ticketing workflow improvements, translates customer feedback into product requirements, and collaborates with Support, Customer Success, Sales, Marketing, Product, and Design teams.

Lead incentive compensation strategy and administration across go-to-market teams. Design plans, payout models, accelerators, and policies; oversee commission calculations, reconciliations, forecasting, accruals, and payroll delivery. Analyze plan effectiveness, costs, margins, and attainment, partnering with Finance, Accounting, Legal, People, Payroll, and Revenue Operations. Improve compensation systems and data quality, communicate complex plans clearly, and manage and develop the compensation team.

Leads AI Developer Experience and AI Business Enablement teams. Owns AI-assisted development workflows, agent context, testing infrastructure, cloud environments, CI, code review, and secure tools for nontechnical builders. Sets strategy, manages managers, hires teams, evaluates build-versus-buy decisions, drives adoption, and measures improvements in delivery speed, software reliability, time savings, and sustained tool usage.

Own and improve Attentive's first-party data collection across the JS tag, Cloudflare Workers, and Java backend. Expand edge compute capabilities, build agentic AI systems to detect and fix data-quality issues, harden the event ingestion pipeline for reliability and observability, and lead technical direction on a small autonomous team while mentoring engineers.

Drive expansion, upsell, renewal, and retention opportunities across strategic customer accounts. Build executive relationships, identify growth opportunities, manage pricing negotiations, forecast pipeline, present usage and engagement data, and close commercial deals. Partner with Customer Success, Legal, Finance, and Deal Enablement teams while managing customer commercial inquiries. The role focuses on Fortune 100 retail and e-commerce accounts and requires strategic account development, quota attainment, objection handling, and up to 25% travel.

Lead Attentive’s cloud platform organization, overseeing AWS infrastructure, Snowflake and centralized data platforms, database infrastructure, DevOps, and cloud cost optimization. Set technical strategy, improve reliability and operational standards, lead migrations, build self-service developer workflows, and develop engineering managers and technical leaders. Partner across Engineering, Product, Finance, and Developer Experience to improve infrastructure efficiency, scalability, security, and delivery speed.

Lead the technical direction of Attentive’s compute and networking platform. Build reusable AWS infrastructure, Kubernetes systems, APIs, and self-service tools while improving reliability, scalability, cost efficiency, security, and developer productivity. Own complex cross-team initiatives from design through production, diagnose sophisticated infrastructure issues, improve CI/CD and observability, mentor engineers, and establish effective AI-assisted development practices.

Lead strategy and execution for Attentive’s autonomous AI marketing agent. Define its product thesis, roadmap, customer value, evaluation framework, and operating loop while partnering with engineering, AI/ML, data science, design, GTM, executives, and customers. Own product outcomes and co-own revenue, ensuring the system is reliable, measurable, trustworthy, and scalable for enterprise brands.

Lead strategy and success planning for strategic SaaS accounts, aligning customer goals, performance, adoption, retention, and growth. Advise clients on lifecycle marketing across SMS, email, and AI-powered channels; coordinate account, services, product, and technical teams; lead business reviews; translate insights into recommendations; manage forecasts, renewals, risks, and expansion opportunities; and build executive-level relationships.

Lead Attentive’s global B2B SaaS Support organization across the US, UK, and Australia. Own the management team, operating model, budget, capacity planning, quality standards, SLOs, partner operations, premium support offering, Support Engineering discipline, and senior escalations. Drive scalable use of AI, automation, offshore capacity, and cross-functional collaboration with Product, Engineering, Customer Success, Services, Sales, and Enablement.