Jobs at Attentive

Act as a technical liaison between customers, Customer Success, and Engineering to triage and resolve technical issues via Zendesk/JIRA/calls. Handle incidents (including on-call), translate customer feedback into engineering actions, develop reusable solutions, identify and escalate bugs, and collaborate cross-functionally to mitigate site event incidents.

Manage strategic New Verticals accounts as a Customer Success Manager: drive program strategy, adoption, growth, renewals, and forecasting. Lead consultative customer engagements, analyze usage, identify expansion opportunities, and collaborate cross-functionally to deliver value and retention.

Serve as the primary FP&A partner for G&A functions, owning annual budget and rolling forecasts, headcount modeling, KPI definition, monthly business reviews, variance and driver analysis, financial modeling for investments, partnering with Accounting, and improving planning processes and tooling (Anaplan, NetSuite, Excel, AI-assisted workflows).

The Account Executive I will drive new customer acquisition in the UK, manage sales processes, and collaborate cross-functionally to provide market feedback and insights.

As a GTM Engineer, you'll build automation solutions, streamline workflows, enhance data quality, and implement AI tools to improve Sales and Customer Success operations.

Provide expert, escalated support for Attentive's platform via email and live chat. Troubleshoot complex technical issues, advise on best practices, manage urgent cases, run trainings, and translate customer feedback to product teams.

As a Senior Software Engineer on the Identity team, you will enhance systems that process billions of events, ensuring performance and stability. Collaborate with teams to design algorithms for user identity, manage data quality, and improve capture accuracy.

Lead design and modernization of a high-throughput, low-latency event streaming platform. Define streaming architecture, build developer tooling and observability, solve distributed-systems problems (deduping, rate limiting, delayed delivery), and partner across product, data, and infra teams to enable scalable, reliable real-time features.

Lead design and implementation of scalable cross-system business processes and integrations across Salesforce, PartnerStack, and Zendesk. Drive end-to-end projects from requirements and prototyping through testing, deployment, and change management. Partner with GTM, Support, and Finance leaders to improve automation, data integrity, and operational efficiency while documenting architectures, conducting system audits, and training users to ensure adoption and continuity.

As a Mid Market Account Executive, you will sell multiple products, engage with C-suite and VP-level marketing contacts, and manage a sales pipeline while exceeding quotas.

The Senior Product Manager for the First-Party Data Platform will lead the development of web data collection tools, enhancing user experience and data quality through AI-driven solutions.

Lead and grow Attentive's Enterprise and Mid-Market sales in Australia as the regional commercial leader. Manage quota-carrying sellers, develop market-specific multi-product sales strategies, drive forecasting and pipeline rigor, influence cross-functional teams, own regional performance and client relationships, and represent the company externally to build brand and revenue.

Own architecture and long-term evolution of the NetSuite financial platform. Define multi-quarter architecture, build declarative and programmatic NetSuite solutions, lead complex redesigns (billing, pricing, OneWorld), implement integrations and release management, reduce technical debt, and ensure system stability, scalability, and CI/CD-driven deployments.

Build, scale, and maintain Anaplan planning applications across Finance, Go-To-Market, and HR. Improve integrations, automate reporting, support UAT and deployments, develop training and enablement, and produce executive reporting and analysis to inform senior leadership decisions.

Lead end-to-end onboarding and delivery for Enterprise customers launching SMS, Email (triggered and campaign), and other Attentive features. Own complex email migrations and multi-brand, multi-region integrations, coordinate cross-functional stakeholders, develop tailored launch strategies, and improve implementation processes, tooling, and standards. Mentor other consultants and support scaling the UK implementation model to increase transparency, predictability, and time-to-value.

This role involves leading a sales team to drive business growth, managing strategic accounts, analyzing sales metrics, and coordinating with leadership to align revenue strategies.

Manage tax accounting, compliance, planning, and strategy. Prepare and review ASC 740 provisions, direct and indirect tax filings, and supporting documentation. Perform technical tax research, support audits, partner with Finance/Legal/HR, evaluate tax impacts of business initiatives, and drive process improvements and tax technology enhancements.

As a Senior Machine Learning Engineer, you will build and operate scalable ML systems, oversee projects from inception to deployment, and improve system performance while collaborating with cross-functional teams and mentoring junior engineers.

The Sales Development Representative will research potential customers, send outreach, and book meetings for Account Executives, focusing on building relationships and facilitating sales.

This role involves leading FinOps initiatives for cost optimization in cloud infrastructure, mentoring engineers, and driving automation workflows to enhance productivity and efficiency.