Jobs at Attentive

Lead strategy and success planning for strategic SaaS accounts, aligning customer goals, performance, adoption, retention, and growth. Advise clients on lifecycle marketing across SMS, email, and AI-powered channels; coordinate account, services, product, and technical teams; lead business reviews; translate insights into recommendations; manage forecasts, renewals, risks, and expansion opportunities; and build executive-level relationships.

Build, scale, and operate production-grade machine learning systems powering real-time personalization. Lead cross-functional ML initiatives, develop and validate models, create scalable data-analysis processes, prevent regressions through testing, and improve system quality. Partner with Product and Engineering while providing technical leadership in a fast-paced startup environment.

Build, scale, and operate production-grade machine learning systems powering real-time personalization. Develop and validate models, scalable data-analysis processes, and automated ML workflows using modern frameworks and large-scale data. Lead cross-functional ML initiatives, improve system quality, prevent regressions through testing, and collaborate with Product and Engineering to deliver data-driven products.

Serve as the technical backbone of the sales process by guiding solution evaluations, delivering customized product demonstrations, addressing security and compliance questions, collaborating on onboarding and implementation, informing product roadmap decisions, and leading internal product enablement. The role requires strong technical sales expertise, customer relationship skills, and familiarity with APIs, SFTP, programming languages, analytics, CRM, project management, and RFP tools.

Lead Attentive’s global B2B SaaS Support organization across the US, UK, and Australia. Own the management team, operating model, budget, capacity planning, quality standards, SLOs, partner operations, premium support offering, Support Engineering discipline, and senior escalations. Drive scalable use of AI, automation, offshore capacity, and cross-functional collaboration with Product, Engineering, Customer Success, Services, Sales, and Enablement.

Own the evolution of Attentive’s data platform model and extensibility strategy. Define reusable data objects, relationships, and semantic layers that support diverse customer use cases. Partner with product and engineering to expose data consistently across segmentation, personalization, reporting, APIs, and MCP surfaces. Translate complex infrastructure investments into customer and business outcomes while aligning teams around scalable platform decisions.

Lead corporate security investigations and incident response across identity, endpoints, SaaS, email, and security platforms. Improve detection, response, Zero Trust controls, automation, and incident readiness. Conduct vendor security assessments, support customer security questionnaires, document risk decisions, and collaborate with Security, IT, Engineering, Legal, GRC, Procurement, Sales, and Customer Success teams.

Leads editorial, public relations, strategic communications, executive visibility, thought leadership, media relations, and cross-channel content activation. Develops communications plans for launches and milestones, manages PR agencies and measurement, oversees crisis communications, shapes corporate positioning, and supports employer brand and internal communications. The role partners cross-functionally with product, marketing, analytics, executives, customers, and external media to strengthen brand reputation and engagement.

Lead the Journeys engineering team responsible for visual journey building and distributed workflow systems powering automated customer communications. Own roadmap, technical direction, architecture, reliability, observability, performance, and scalability. Partner cross-functionally on requirements, prioritization, tradeoffs, and delivery while hiring, coaching, and developing engineers. Improve operational maturity through incident response, on-call health, technical-debt reduction, and clear stakeholder communication.

The Staff Software Engineer will build and scale machine learning systems for personalization, collaborating with teams to enhance project quality and performance.

Sell Attentive's AI-driven MarTech solutions to enterprise retail and e-commerce brands. Own full sales cycle, build C-suite relationships, use consultative discovery to close multi-product deals, leverage CRM and cross-functional teams, attend industry events, and meet revenue targets.

Lead architecture and implementation of Attentive's Onsite Growth platform, building scalable backend services, APIs, and shared infrastructure. Drive cross-functional technical strategy with product, design, ML, and data teams, improve system reliability and observability, and mentor engineers. Identify and remediate systemic risks while enabling experimentation and AI-driven optimization to increase onsite conversion and list growth.

Act as a technical liaison between customers, Customer Success, and Engineering to triage and resolve technical issues via Zendesk/JIRA/calls. Handle incidents (including on-call), translate customer feedback into engineering actions, develop reusable solutions, identify and escalate bugs, and collaborate cross-functionally to mitigate site event incidents.

As a Mid Market Account Executive, you will sell multiple products, engage with C-suite and VP-level marketing contacts, and manage a sales pipeline while exceeding quotas.

Lead design and implementation of scalable, reliable platform systems; define SLIs/SLOs and observability; drive cross-team strategic initiatives; mentor engineers; own production standards, incident management, and cost/operational optimization to improve platform reliability and scalability.

Own and improve Attentive's first-party data collection across the JS tag, Cloudflare Workers, and Java backend. Expand edge compute capabilities, build agentic AI systems to detect and fix data-quality issues, harden the event ingestion pipeline for reliability and observability, and lead technical direction on a small autonomous team while mentoring engineers.

Build full-stack integrations and observability tooling for Attentive's event-driven marketing platform. Design React/TypeScript frontends and backend services, optimize performance and scalability, improve code quality with testing and reviews, collaborate cross-functionally, and reduce technical debt while contributing to technical decisions.

Lead and grow Attentive's Enterprise and Mid-Market sales in Australia as the regional commercial leader. Manage quota-carrying sellers, develop market-specific multi-product sales strategies, drive forecasting and pipeline rigor, influence cross-functional teams, own regional performance and client relationships, and represent the company externally to build brand and revenue.

Own architecture and long-term evolution of the NetSuite financial platform. Define multi-quarter architecture, build declarative and programmatic NetSuite solutions, lead complex redesigns (billing, pricing, OneWorld), implement integrations and release management, reduce technical debt, and ensure system stability, scalability, and CI/CD-driven deployments.

The Sales Development Representative will research potential customers, send outreach, and book meetings for Account Executives, focusing on building relationships and facilitating sales.