Jobs at Astreya

Develops, tests, debugs, documents, and maintains software applications that interact with relational databases. Gathers requirements from stakeholders, converts specifications into code, resolves programming errors, supports system enhancements, designs interfaces and outputs, provides technical assistance, and trains users or support staff. The role works under general supervision on moderately scoped problems and new projects.

Provides advanced desktop and mobile IT support for a global user base. Responsibilities include inventory and asset management, conference room maintenance, audio/visual troubleshooting, laptop and desktop imaging, hardware deployment and recovery, ticket and SLA tracking, e-recycling, and user experience support. The role requires initiative, minimal supervision, strong communication, extensive IT and inventory knowledge, and the ability to handle physical equipment.

Provides hands-on onsite desktop support across office and factory environments, including break/fix, deployments, escalations, incident management, and root-cause analysis. Supports laptops, rugged devices, printers, scanners, and conference room A/V systems. Uses ITSM tools, IT Shop, SCCM, and Nexthink while troubleshooting Windows and basic network issues. Maintains SOPs, runbooks, and knowledge articles and drives issue prevention.

Provide onsite IT support across office and factory environments, handling break/fix, deployments, escalations, incident management, and root-cause analysis. Support laptops, rugged devices, printers, scanners, and conference room A/V systems. Monitor ITSM queues, maintain SOPs and knowledge articles, and use IT Shop, SCCM, and Nexthink for endpoint visibility. Troubleshoot Windows systems and basic network issues to restore services quickly.

Operates, monitors, maintains, and troubleshoots optical and IP networks. Manages multi-vendor hardware, resolves traffic and software or hardware issues, performs root cause analysis for outages, and collaborates with service providers, colocation facilities, vendors, and global partners. Supports network infrastructure projects and optimizes network performance, capacity, and reliability with minimal supervision.

Provide onsite break/fix, deployment, escalation, and incident support for computers, rugged factory devices, printers, scanners, and conference room A/V systems. Manage ITSM ticket queues, perform root-cause analysis for major incidents, create SOPs and knowledge articles, and use SCCM, IT Shop, and Nexthink for endpoint visibility. Troubleshoot Windows systems and basic network issues to restore services quickly.

Provides onsite IT support across office and factory environments, handling break/fix, deployments, escalations, incident management, and root-cause analysis. Supports computers, rugged factory devices, printers, handheld scanners, and conference room A/V systems. Monitors ITSM ticket queues, maintains SOPs and knowledge articles, and uses IT Shop, SCCM, and Nexthink for endpoint support. Applies Windows troubleshooting and basic networking diagnostics to restore services.

Provides onsite video conferencing and IT support across office and factory environments. Handles break/fix, deployments, escalations, incident management, root-cause analysis, ticket assignment, documentation, and issue prevention for endpoints, printers, scanners, and conference room A/V systems. Uses ITSM, IT Shop, SCCM, and Nexthink while troubleshooting Windows devices and basic network issues.

Provides ticket-based operational support for large-scale building management and physical security systems. Responsibilities include monitoring ticket queues and infrastructure, troubleshooting servers and networks, documenting incidents and resolutions, coordinating with internal and third-party teams, supporting upgrades outside business hours, and providing 24/7 on-call outage support.

Coordinates data center projects from initiation through delivery, managing assets, resources, schedules, budgets, documentation, change control, tickets, stakeholder meetings, and status reporting. Supports project managers with KPI analysis, issue escalation, process improvement, and actionable insights. Requires strong communication, organization, problem-solving, multitasking, and collaboration skills in a technology-driven environment.

Provide business-hours support for Linux and Windows systems, endpoints, servers, applications, networks, identity, and specialized devices. Troubleshoot incidents, apply and document repairs, manage escalations, investigate recurring failures, and implement small configuration or tooling improvements. Maintain case records, troubleshooting documentation, and weekly operational reports while collaborating with engineering teams, vendors, and application owners to restore workflows and prevent repeat issues.

The IT Support Specialist III will assist in resolving technical issues, mentor junior team members, and handle user requests effectively. Responsibilities include troubleshooting, installing PCs, and maintaining customer service orientation.

Provides Tier 2 support for a globally distributed data center network. Responsibilities include advanced Layer 1–3 troubleshooting, routing and switching support, incident escalation, network monitoring, performance optimization, documentation, automation, capacity planning, hardware replacement coordination, and SLA adherence. The engineer serves as the primary escalation point for Tier 1 teams and collaborates with engineering and facilities groups during critical incidents and maintenance activities.

Operate and troubleshoot globally distributed data center networks, including routing, switching, circuits, hardware, and Layer 1–3 issues. Serve as the Tier 2 escalation point, manage critical incidents, support monitoring and optimization, document changes, and coordinate with facilities, vendors, and engineering teams. Contribute to automation, dashboards, capacity planning, process improvements, asset management, and SLA adherence.

Installs, configures, maintains, and troubleshoots network infrastructure including routers, switches, firewalls, VPN endpoints, data centers, backbone systems, and CDN environments. Performs network upgrades, resolves outages and hardware or software issues, manages ISP and vendor relationships, handles traffic and incident queries, and supports global production and corporate networks. Requires strong knowledge of routing, switching, server systems, Active Directory, DNS, virtualization, firewalls, CDN technologies, and internet peering.

Operates and troubleshoots globally distributed data center networks, resolving complex Layer 1–3 routing, switching, transport, and hardware issues. Serves as the Tier 2 escalation point, manages major incidents, supports monitoring and optimization, documents network changes, and coordinates with facilities, vendors, and engineering teams. The role also contributes to automation, dashboards, capacity planning, asset management, and process improvements.

Coordinates data center projects from initiation through delivery, managing assets, resources, schedules, budgets, documentation, change control, stakeholder meetings, ticket resolution, reporting, and project communications. Supports project managers and service delivery managers by tracking action items, identifying issues and trends, monitoring KPIs, and improving processes. Requires strong communication, organization, judgment, multitasking, and experience with Excel, Google Suite, ticketing systems, and project management tools.

Owns end-to-end rack integration program delivery at an operational production and deployment site. Responsibilities include production scheduling, materials and warehouse coordination, BOM accuracy, QA/QC and RMA management, forecasting, capacity planning, KPI reporting, partner governance, risk management, and cross-functional leadership. The role also improves operating models, automates manual workflows, and develops AI-assisted planning and reporting tools while maintaining production continuity.

Designs lighting, power, systems, and technology systems while coordinating with project teams, consultants, and clients. Performs QA/QC, equipment selection, field investigations, construction administration, inspections, and technical documentation. Assists with schedules, budgets, RFIs, change orders, bulletins, and addenda. Requires foundational electrical engineering knowledge, familiarity with applicable codes and design software, strong communication skills, and a bachelor’s degree with 0–2 years of related experience.

Owns end-to-end rack integration program delivery at an operational production and deployment site. Responsibilities include production scheduling, materials and warehouse coordination, BOM accuracy, QA/QC and RMA ownership, capacity planning, forecasting, KPI reporting, vendor coordination, risk management, stakeholder alignment, and process automation. The role leads cross-functional teams, resolves ownership gaps, maintains operational continuity, and improves planning tools, dashboards, governance, and reusable operating standards.