Jobs at Astreya

Leads stabilization, optimization, integration, and governance for SAP logistics platforms and in-transit visibility capabilities. Owns enterprise architecture, technical roadmaps, application portfolios, requirements, testing, release readiness, vendor performance, and operating-model maturity. Directs data and BI resources while delivering internal workflow, reporting, and routing applications. Establishes governance, metrics, support models, documentation, training, and knowledge transfer across cross-functional teams and external partners.

Designs application and service architectures while aligning enterprise strategy, business processes, information, and IT assets. Collaborates with leadership and subject matter experts to develop current and future-state architectural models, translate business narratives into technical models, and derive solutions from functional and non-functional requirements. Works independently on diverse problems, applies sound judgment, and communicates effectively with stakeholders.

Leads the strategy, development, implementation, and roadmap for assigned products supporting electric transmission and large-load generation programs. Partners with technology teams, vendors, CAISO, sales, marketing, and stakeholders to define requirements, evaluate solutions, research trends, and deliver customer-focused capabilities. Serves as Product Owner and Process Analyst, mentors team members, provides product training, and ensures products meet business, technical, regulatory, and compliance requirements.

Plans and coordinates multiple cross-functional IT projects from initiation through delivery and closure. Responsibilities include defining scope, assessing feasibility, creating project plans, coordinating resources and vendors, tracking milestones and KPIs, managing risks and change control, overseeing testing and documentation, communicating status to stakeholders, and improving delivery processes. Projects may include network, server, software, and PC deployment initiatives.

Analyzes structured and unstructured datasets using statistical modeling, exploratory analysis, forecasting, SQL, Excel, and visualization tools. Creates complex reports, dashboards, metrics, and demand forecasts; identifies trends, gaps, and automation opportunities; validates data quality; troubleshoots database issues; and supports data infrastructure and reporting improvements.

Manages physical security and low-voltage installation projects from planning through commissioning and handoff. Coordinates site assessments, designs, subcontractors, technicians, vendors, procurement, budgets, schedules, risks, documentation, inspections, testing, and quality control. Oversees access control, video surveillance, intrusion detection, alarms, intercoms, and related infrastructure while communicating with clients, Corporate Security, IT, and business partners. Ensures PMO governance, safety compliance, technical standards, and on-time, within-budget delivery.

Provides Tier 3 operational support for a globally distributed data center and backbone network. Responsibilities include advanced Layer 1–3 troubleshooting, routing and switching support, incident escalation, network monitoring, performance optimization, change documentation, automation, capacity planning, hardware replacement coordination, and process improvement. The engineer serves as the primary escalation point for complex network issues and collaborates with facilities, engineering, vendors, and support teams during critical incidents.

Provide advanced onsite and remote end-user technical support across Windows, macOS, Linux, mobile, VDI, collaboration and infrastructure technologies. Troubleshoot complex incidents, perform root-cause analysis, manage multiple support channels and executive escalations, maintain ITIL-based processes, create documentation, participate in deployments, and collaborate with engineering, security, and vendors to implement permanent solutions.

Lead cross-functional programs for server lifecycle, infrastructure software, and strategic infrastructure initiatives. Manage vendors, define KPIs/SLAs, coordinate engineers and ops for provisioning, firmware, monitoring, migrations, decommissioning, and readiness for GPU/high-density systems. Translate operational pain points into projects, track risks and dependencies, run reviews, and drive accountability to resolution.

Design, develop, and maintain scalable backend services (Python, Node.js) and frontend apps (React, TypeScript). Implement cloud infrastructure with AWS and Terraform, deploy microservices/serverless architectures, build APIs, ensure security and code quality via CI/CD and automated testing, optimize performance, and collaborate across teams. Support BigQuery self-service data products and document best practices.

Design, develop, test, deploy, and support MuleSoft (Mule 4) integrations and APIs using Anypoint Platform for utility systems. Implement secure, scalable RESTful and event-driven integrations, perform MUnit testing, manage CI/CD and deployments (CloudHub/RTF), provide Level 2/3 production support, monitoring, documentation, and mentor junior developers while ensuring compliance and reliability.

Monitor alarms and handle cloud tickets; triage, escalate, and resolve incidents per SOPs and runbooks. Maintain shift continuity, documentation, and service reporting. Collaborate with SREs, vendors, and stakeholders, drive process improvements, and support major incident coordination and coaching for junior staff.

Coordinate and maintain project plans, schedules, tickets, and reports for IT-related implementations (networks, servers, software, PC deployments). Schedule reviews, track action items, communicate status to stakeholders, assist with issue resolution, identify process improvements, and support SDMs/Project Managers with metrics and KPIs.

Lead contract drafting and review for complex technology agreements (SaaS, software licensing, IT services, transportation/warehousing). Mentor and coordinate a geographically dispersed drafting team, maintain contract databases and audit files, track authorizations and deliverables, analyze and mitigate risk, and ensure timely, accurate contract processing per client policies.

Create and maintain clear process documents, installation/deployment guides, and knowledge-base content for IT operations. Collaborate with engineering and operations teams to capture workflows, support audits, improve incident documentation, and ensure consistent documentation standards and usability.

Provide Level 3 AV engineering support including escalated incident management, advanced troubleshooting of audio/video routing, matrix switchers, HDBaseT, EDID/HDCP, Dante networks, AV control systems, USB integrations, and cross-functional collaboration with Networking, Security, and OEM vendors to restore service and manage RMAs.

The IT Support Specialist III will assist in resolving technical issues, mentor junior team members, and handle user requests effectively. Responsibilities include troubleshooting, installing PCs, and maintaining customer service orientation.

The IT Support Specialist III resolves technical problems, supports end users, manages help requests, and mentors junior team members. Responsibilities include troubleshooting, installing hardware, and ensuring customer satisfaction.

Maintain and support global production and corporate network infrastructure (edge, backbone, datacenter, POP, CDN). Install, configure, and troubleshoot routers, switches, firewalls, VPNs, and related services. Perform maintenance/upgrades, work with ISPs/vendors, assist with hardware/software issues, and respond to incidents and outages.

Manage and coordinate IT-related projects end-to-end, maintain project plans and schedules, monitor ticketing systems, produce reports and dashboards, facilitate stakeholder meetings, train colleagues, identify issues and process improvements, and collaborate with regional teams and project managers to deliver actionable insights and ensure proper ticket/resolution assignment.