Jobs at Astreya

Coordinates complex technology projects from initiation through delivery, including network, server, software, and PC implementation projects. Maintains schedules, budgets, tickets, reports, and dashboards; coordinates project resources, stakeholders, and regional teams; escalates issues; supports process improvement; and provides insights on metrics and KPIs. The role also trains colleagues, monitors ticket resolution, and contributes to operational effectiveness with minimal oversight.

Plans and manages multiple complex internal IT projects from initiation through deployment and closure. Coordinates cross-functional teams, vendors, stakeholders, resources, schedules, budgets, testing, documentation, training, change control, risk mitigation, and post-project evaluations. Tracks milestones, KPIs, deliverables, and project performance while improving processes and communicating updates to executives. Projects may include network, server, software, and PC implementation or upgrades.

Installs, configures, maintains, and troubleshoots network infrastructure including routers, switches, firewalls, VPN endpoints, servers, and CDN systems. Performs network upgrades and outage resolution, supports global production and corporate networks, manages vendor and ISP issues, handles traffic and incident queries, and provides hardware and software support. Requires strong knowledge of networking, server systems, Active Directory, DNS, virtualization, wireless controllers, CDN infrastructure, and internet peering.

Manages multiple complex IT projects from initiation through closure, including network, server, software, and PC deployment initiatives. Defines scope, requirements, timelines, resources, risks, budgets, and deliverables; coordinates cross-functional teams, vendors, and stakeholders; tracks milestones and KPIs; oversees testing, documentation, training, change control, and post-project evaluation. Recommends process improvements and communicates project status to internal leaders and client executives.

Operates and troubleshoots globally distributed data center networks, resolving complex Layer 1–3 routing, switching, circuit, hardware, and performance issues. Serves as the Tier 2 escalation point, manages critical incidents, supports monitoring and alerting improvements, documents network changes, and identifies automation opportunities. The role also coordinates with facilities and vendors, maintains asset and ticket records, supports capacity planning, and ensures adherence to incident response and SLA procedures.

Provides first-level monitoring, troubleshooting, ticket response, documentation, and escalation for global server and network infrastructure. Performs routine health checks, maintenance, configuration backups, firmware updates, and hardware replacement coordination. Supports 24x7 operations through shift handovers, runbook adherence, incident tracking, and collaboration with senior engineers, on-site technicians, and vendors.

Installs, configures, maintains, and troubleshoots global network infrastructure, including routers, switches, firewalls, VPN endpoints, datacenter, backbone, edge, POP, and CDN environments. Performs upgrades, resolves outages and hardware or software issues, coordinates with ISPs and vendors, handles network traffic inquiries, and supports production and corporate network incidents. Requires independent judgment, accuracy, and strong knowledge of routing, switching, server systems, security, virtualization, and internet peering.

Provides hands-on onsite IT support across office and factory environments, including break/fix, deployments, escalations, incident management, and root-cause analysis. Supports Windows endpoints, rugged laptops, printers, handheld scanners, and conference room A/V systems. Manages ITSM ticket queues, uses IT Shop, SCCM, and Nexthink for endpoint visibility, and creates SOPs, runbooks, and knowledge articles. Applies Windows troubleshooting and basic networking diagnostics to restore services quickly and prevent recurring issues.

Manages multiple cross-functional IT projects from initiation through delivery, including network, server, software, and PC deployment initiatives. Develops project plans, coordinates resources and stakeholders, tracks milestones, manages risks and change control, oversees testing and documentation, and provides status updates. Supports process improvements, vendor coordination, post-project evaluations, and on-time delivery within budget.

Installs, configures, maintains, and troubleshoots global network infrastructure, including routers, switches, firewalls, VPN endpoints, servers, data centers, backbone, edge, POP, and CDN systems. Performs upgrades, resolves outages and hardware/software issues, manages ISP and vendor relationships, handles traffic and incident support, and contributes to network maintenance and production operations.

Develop and execute SMS category contracting strategies focused on cost reduction, service quality, innovation, and total cost of ownership. Build relationships with mobile network operators, enterprise clients, hyperscalers, and internal stakeholders. Evaluate API roadmaps, negotiate global commercial agreements, lead discovery sessions, and coordinate cross-functional efforts to advance secure messaging partnerships and business objectives.

Leads fully onsite field services and desktop support across office and factory environments. Provides hands-on break/fix support, deployments, escalations, endpoint troubleshooting, printer and A/V support, ticket queue management, incident response, root-cause analysis, documentation, and issue prevention. Oversees site desktop operations while maintaining SOPs, runbooks, and knowledge articles.

Leads complex cross-functional programs from planning through execution and continuous improvement. Develops project structures, schedules, budgets, reporting frameworks, risk mitigations, and resource plans. Coordinates engineering, operations, logistics, supply chain, vendors, and other stakeholders while providing executive updates and actionable insights. Drives automation, AI-assisted workflows, documentation, process standardization, and knowledge sharing. Mentors junior project managers and manages enterprise projects with significant budgets and dependencies.

Owns day-to-day program management for large-scale network infrastructure deployments. Responsibilities include schedule and RAID ownership, vendor and cross-functional coordination, meeting cadence, site readiness, shipment and manufacturing commitments, risk escalation, dashboard oversight, executive reporting, and operational process improvement. The role requires hands-on management across multiple deployment sites, vendors, engineering teams, and operations partners, with 25–40% travel and support for peak-period and SEV activities.

Supports external and internal events by coordinating hardware requests, preparing and troubleshooting Android and Chrome devices, managing inventory tracking, coordinating shipments, and scheduling event travel. Partners with product, marketing, event teams, requesters, and agencies to deliver workshops and trade-show activities. Maintains communication with stakeholders, resolves issues, improves processes, and ensures hardware is available and technically feasible for events.

Monitors and maintains datacenter and NOC network infrastructure, troubleshoots multi-vendor switches and network incidents, performs root cause analysis, implements corrective actions, documents changes and resolutions, and supports cross-functional outage response. The role also prioritizes multiple issues, works under pressure, and provides guidance to peers.

Monitors and maintains optical and IP network health in a 24x7 operations environment. Performs alarm response, first-level troubleshooting, ticket documentation, incident escalation, vendor coordination, and maintenance support using established procedures. The role assists with service restoration, network changes, circuit turn-ups, and diagnostic data gathering while developing networking expertise through training and mentorship.

Monitors and maintains optical and IP networks in a 24x7 operations environment. Performs alarm monitoring, first-level troubleshooting, incident triage, ticket documentation, vendor case support, maintenance and change activities, and service restoration verification. Escalates complex issues to senior engineers and coordinates with field technicians, facilities, ISPs, and service providers. Develops networking expertise through structured training, shadowing, and mentorship.

Plans and manages complex, cross-functional IT projects from initiation through deployment and closure. Coordinates technical teams, stakeholders, vendors, resources, schedules, budgets, risks, change control, testing, documentation, training, and performance metrics. Leads project scope definition, milestone tracking, status reporting, process improvements, and post-project evaluations while ensuring timely delivery and technical feasibility.

Monitor, maintain, and troubleshoot datacenter network infrastructure, including rack and spine switches. Respond to NOC incidents, configure racks, resolve outages, maintain network documentation and asset records, and manage hardware RMA requests with vendors. Collaborate with cross-functional teams on datacenter operations and network projects while supporting reliable network performance.